New York Sports Club

Good gym. Love the helpful employees.

Awful gym: outdated and crowded, terrible hours, rude managment that will charge you fees without authorizing them to.

If you were using New York sport club , please be very careful because they just opened up the gyms yesterday 9/1/2020 and they charged me up right away and I’m not going back yet I think is too soon .

Gym is dirty, dust and grime everywhere. it smells absolutely terrible. they are costly increasing the cost without improving anything. this are ALWAYS broken. dont waste your money

I just went to this location at 3:56PM they close at 4PM (unknown to me otherwise i wouldn’t come 5 mins before). I tell the heavy set gentlemen at the front desk hello, i would like to walk around and maybe get some information about membership! the first thing he says ok BUT we close in 5 mins lol totally disregarding a potential new customer! after i looked around for 30 seconds the guy didn’t even acknowledge me or ask would i like more information. i just left. didn’t feel like my business was wanted. here i come to another gym! As a business owner myself there was zero hunger from this guy! i now see why it’s 3 something stars in LARCHMONT! stay away

The gym itself has several issues. I’ve been here for 5 years and have seen its quality diminish. There are always machines broken and since the gym can get packed, it makes it inconvenient when 4 treadmills are broken down along with ellipticals and other cardio equipment. Lockers break and it takes weeks and even months for them to get fixed.I brought my concerns to their attention a few months ago because it was getting frustrating. I emailed again because I decided to cancel since very little had changed and some had worsened. Instead of talking to Theresa, I was put in contact with Justin Palladino (Theresa is now on maternity leave).When I brought up my concerns for the gym, he continuously implied I was lying by saying there were parts of my concerns that were untrue (some were recently fixed after months and others recently broken and haven’t been fixed). There is a 45 day cancellation policy and I asked to not have my November month charged since very little has changed. Justin’s response was “I am also sorry that had this been a recurring discussion you had not put in the cancellation then”. My mentioning concerns months ago was because I hoped there would be changes in the turnover for fixing machines. My opinion of the club has never been so low. The only reason this isn’t one star is because the staff at the front is usually very welcoming.

Great and simple.

The bathrooms has been under maintenance for 10 days already and no sign of completion within one more week.