New York Sports Club

Front desk employee James was extremely rude and not welcoming at all. They refused to let me work in due to an unfair balance. The employee made me feel uncomfortable and had zero customer service skills. When I spoke to the manager an apology was asked after trying hard to explain myself several times. Gym needs customer service training, better management and sense of urgency. If you want to charge 80$ for a membership you gotta hire qualified people.

If I could give this place negative reviews, I'd need to borrow the world's tiniest pen, because their service is beyond minuscule! I froze my membership in 2022, hoping for a frosty break, but come 2023, they thawed out my bank account and started charging me like they were auditioning for a comedy show called "Stealthy Swindlers." So I called them up, ready to cancel this circus act, and they promised they canceled my membership entirely. But here we are on July 1st, and I'm still funding their buffoonery! They don't even have an online cancel button, probably because they're too busy juggling excuses. And just try removing your payment method! They'll cling to it tighter than a squirrel clutching a prized acorn. So I called the establishment and had the pleasure of chatting with Rhki, the world's most confused welcome desk attendant. Despite my efforts to enlighten her about my canceled membership, she insisted on playing a round of "Guess When You Froze Your Membership." She even cranked up the volume to yell at me, as if she were auditioning for a heavy metal band called "Screaming Rhki." Well, I matched her energy, and she responded by dramatically hanging up the phone, leaving me stranded on a laughter-filled cliffhanger. Determined to end this comedy of errors, I called again and again, but it was like they hired Houdini as their receptionist because nobody picked up. So, I took matters into my own hands and strutted into the gym like a stand-up comedian ready to drop the punchline. I requested an investigation into the mysterious charges and begged for an answer to the riddle of the relentless payments. But instead of applause, I got an encore of absurdity. The receptionist, clearly aspiring to be a drama queen, asked me to exit stage left. When I refused, she unleashed her ultimate weapon: the threat of summoning the cops! She painted herself as a victim of my comedic presence, even though there were more cameras in that gym than at a Hollywood premiere. The sirens wailed, and the police arrived, expecting an epic showdown. But to their amusement, they realized it was just a sidesplitting gym membership fiasco. They chuckled, not quite giving me a standing ovation, and proclaimed, "This is not a police matter, folks!" They then imparted their sage wisdom, advising me to seek salvation from the Better Business Bureau, the heroes of canceled memberships. So here I am, still paying for a membership to a gym I can only admire from afar, while preparing my finest comedic routine for the BBB. Note to self: if you want abs of steel, try laughing your way through this gym's absurd membership maze. Just be sure to bring a sense of humor that's stronger than their cancellation policy!

This gym is great now with new equipment and a very professional and friendly manager, James. The only problem is how crowded it gets after 5pm on weekdays. It’s a good problem to have though. Keep up the good work!

James at the front desk is very professional and friendly! Super nice staff

Devon the trainer is awesome .. totally worth the effort and expense ✨🏆😊 …

So I just started back to the gym. These guys are pretty awesome. Pete walked me through the gym and made me work out day one ☝️. Luckily I was dressed appropriately. I gave him my concerns and goals and he gave me Devon. With the two of them I should be at my goal weight by July. I’m in constant contact with them. They make sure I’m working out every day. And they set goals for me. I don’t have any excuses as to why I can’t make my goals.

I have been working with trainer Devon Williams-Forde for approximately three months at NYSC Chelsea and it was the best decision I could have made. He is extremely knowledgable about the body and has worked out a program for me that has targeted specific muscle groups on alternating days and I have begun to see steady and consistent results. His attitude is always positive and encouraging and he has been kind enough to suggest an appropriate diet for muscle gain as well as a good protein supplement for after workout. I always look forward to the days we are scheduled to workout. I am someone in need of a lot of guidence when it comes to physical developement and I feel that I found the perfect trainer for me. Lastly, he also gets my sense of humor!

Pete Luo has been a guiding force in me returning to working out. He is a thoughtful and skilled trainer. I appreciate that he personalizes the exercises. He’s great!

It's a newly renovated gym with great equipment. Signed up for a training package with Pete Luo, a work-your-butt-off trainer. He actually makes working out fun. Very effective.

I recently joined the New York Sports Club (NYSC), and I must say, it has been the best decision I've made in a long time! This gym provides an unparalleled fitness experience, complete with state-of-the-art equipment, fantastic amenities, and a welcoming atmosphere. However, the real gem of my time at NYSC has been my personal trainer, Pete.From the very first session, Pete has consistently gone above and beyond to help me achieve my fitness goals. His vast knowledge of exercise science, coupled with his exceptional ability to tailor workouts to my specific needs, has made all the difference in my progress. Pete is not only an expert in his field but also a genuinely caring and motivating individual. He has a knack for pushing me to my limits, while always keeping an eye on my form and ensuring my safety.One of the most impressive aspects of Pete's approach to training is his dedication to making each session enjoyable and engaging. He consistently introduces new exercises and challenges, keeping me excited about my workouts and eager to return to the gym. I can't emphasize enough how much of a difference his enthusiasm and encouragement have made in my overall mindset toward fitness.Beyond Pete's expertise, the New York Sports Club itself is a fantastic place to work out. The gym is always clean and well-maintained, and the staff is incredibly friendly and helpful. I love the variety of group classes available, and the fact that NYSC offers convenient hours of operation to accommodate my busy schedule.In summary, if you're looking for an outstanding gym experience in Chelsea, look no further than the New York Sports Club. And if you're serious about achieving your fitness goals, I wholeheartedly recommend partnering with Pete as your personal trainer. His expertise, dedication, and infectious energy will transform your fitness journey in ways you never thought possible!