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Crunch Fitness - Roslindale offers a dynamic gym atmosphere with plenty of equipment and space for all workout routines. Conveniently located at 950 American Legion Hwy, Roslindale, MA, the gym features a variety of classes and caters to fitness enthusiasts at all levels. Members appreciate the friendly staff and extensive renovation efforts, ensuring a welcoming environment.

However, the gym faces recurring challenges with cleanliness and maintenance. Equipment breakdowns and overcrowding during peak hours are significant concerns. Moreover, customer reviews often highlight issues with membership cancellations and poor customer service, impacting the overall experience.

Pros:

  • Lots of equipment
  • Friendly staff
  • Spacious layout
  • Good renovation efforts
  • Variety of classes
  • Affordable membership
  • Convenient location
  • Ample parking
  • 7-day free trial available
  • No judgment zone

Cons:

  • Recurring cleanliness issues
  • Overcrowding during peak hours
  • Problematic membership cancellation process

Location / Contact

Rating Stats

3.6

out of 5.0

46 reviews
5.0
16 reviews
4.0
11 reviews
3.0
10 reviews
2.0
28 reviews
1.0

Reviews (111)

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I came here as a guest of a member and got a great workout in this facility. This gym is well equipped with machines for both cardio and strength training. It also has a good selection of free weights and the calisthenics area is adequate though when it is crowded it is easy to be in each others way. Their check in system is computerized and honestly if I lived closer to the facility I would have signed up myself.

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This place is a total dump. Despite being fairly new all of the equipment is haggard. Everyone who trains here must be unemployed because you see the same faces here no matter when you go. They aren't there to train. They are there to hang out with their friends and take over entire portions of the gym.The only thing worse than the clientele is the management. Prepare to get spammed via text, phone and email with requests to sign up for personal training or tanning.The worst though was when I received a bill months after quitting. I had moved halfway across the country and they were trying to collect dues from me for months after I had quit and moved several states away.It's a shady dump. You can do better.

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It's actually a nice gym.The people seem to be friendly and they have enough machines to go around. Give it a try you may like!

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Overall a fairly comprehensive gym in terms of equipment and space, but what makes this gym a 2-star is the complete lack of good management. Volume of memberships should have been limited (or monthly membership prices should be raised) to avoid overcrowding. Staff hiring and training efforts should be increased.

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Ok i go in there about 30 mins ago and asked for a manager, i was told she was working out then he changed and said she may have stepped out but i'll go look. So the attendant at the door leaves and returns about 4 min later stating she's not here, i explained to him i've been trying to cancel my membership since Friday, i came in twice on Friday and the first time i was told he was there but stepped out and i could sit and wait so i left and returned about an hour later. When i returned I was then told AGAIN he wasn't there and stepped out, I explained I was there earlier and told the same thing, then the attendant said "well he actually never came in but I can wait for him and his name is Dave Singleton. I went back yesterday around 3 and was told the managers leave at 2 on the weekends. I went back today and guess what? NO MANAGER! I told the attendant it's as if you are trying to force me to keep my membership! Why the game of tag? The attendant said they don't even know how to do it only managers can....smh! So the attendant asked me my info, I wrote it down and he said he will give it to the manager and she will call me. I won't hold my breath.

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Just joined from 24/7 in Stoughton ( Geat gym) and l'm tempted to look for another gym. Joined because its 5 minutes from my house. The showers dont have a waiting space. Always crowded. Its just an open space with limited machines. OK. If you just want to use the treadmill and leave

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Cheap money but, limited machines. Crowded work out space. A friend of mine has tried to cancel his membership and has been getting the run around for weeks. Manager not here, will be back, come back tomorrow and we don't know how to do it. Horrible costom er service. I left the gym I attend currently. They tryed to talk me out of it but let me go right there. That's why I rejoined when I again had the time.

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The gym is ok if you can get a workout in the morning. The equipment is all right. It's missing a stretching station and other gym essentials like step ups. The gym is always overcrowded during evening hours. Cleanliness is not their priority. Women showers are always dirty. You get what you pay for and if you're ok with just getting in there and working out,then it's ok. Just go in the mornings and always bring your gym locks.

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Hi, I would like to make anyone considering joining this gym to be aware of the misrepresentation around their person training. I was told that they offered personal training for $55 per session and that I would have to sign up for at least 6 classes. However, this was not the case the cost of each class was $220 so the total cost of personal training classes was $1320 vs $330. Please do not get screwed like I did and confirm with the person completing your contract that you are signing exactly what you agreed too. Also, why the hell does the manager have to be there to get the contract terminated. Why can’t an employee terminate the contract once you have paid it in full. I guess they use this as a way to continue billing you $220.00 if you can’t catch the manger. Buyer please be aware!!!!!

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After a year of being in Roslindale, I am quite disappointed at the sanitary conditions of the facility, specifically the cleanliness of the equipment. I have continually reported to staff about communicating to the members to wipe down the equipment after each use. I have not seen any emails nor signs posted. I have taken photos of the sweat, dirt, dust and crud that are on all the machines. I would greatly appreciate a follow-up by a corporate manager to this complaint.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.6-star.

This business has 111 reviews.

The address is: 950 American Legion Hwy, Roslindale, MA 02131, United States .

The contact number is +1 617-327-1212

This service is listed under Gym .

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