Crunch Fitness - Roslindale

I really like this Crunch Fitness very much. The staff are very nice and helpful as well as the atmosphere. I especially love the classes that are offered with your membership. I was looking for a fitness club that offers those perks👍🏾💃🏿🎊🧘🏾‍♀️ …

I have asked repeatedly since August 2018 to cancel my account. This is absolutely the worst system. I have been charged for over 6months repeatedly and still it is hard to cancel my account. Now it has increased. The managers of this location are frauds and seriously need to address this stupidity. Cancel my account!!

If a person stops coming for over 6 months you should cancel their membership because they never go. You shouldn’t be paying money for a membership your not using period. This facility scans your barcode on the membership card giving you a way to track if you coming or going... this place charges people who have no commitment at all $24.95 a month

Canceled my membership 2 months ago, just to find out that I am still being charged. I call in to correct the matter and was handled (by a female manager) with the same ignorance that caused me to cancel in August. Customer service is great when you are signing up, but they critically and consistently drop the ball once you are a member. I work out to relieve stress, not to have it multiplied by STAFF MEMBERS!!

Do not sign up for this gym. If you ever want to cancel, it is a bad experience and they will keep trying to charge you. That is what happened to me..I canceled my membership on May 5th, 2019 and got an email stating it was canceled.I submitted a cancellation request on May 5th, 2019 and spoke to Crunch Fitness representatives from the Roslindale, MA location. He stated that I will have to submit a cancellation request online, which I promptly did on the same day, on May 5th, 2019. I received an email as proof of my submission of my cancellation request and was advised I would have to make one final payment. This means all payments after June 5th should have not occurred.From the cancellation confirmation email I received, it states:"To cancel or freeze your account, all memberships require a 30 day notice/one final payment and must be current with all payments."So they charged me on May 23rd, 2019 for $10.90. Which is fine, since this is their policy, you have to pay one final payment and 30 day notice.Why is it then, that I have another automatic payment in the amount of $10.90 on my credit card bill processed on June 23rd, 2019?Since I made the request on May 5th, 2019, my so called "final payment" should have been on May 23rd, 2019.This is a scummy tactic and policy that the gym has, and I had no problem to make that one final payment on May 23rd, 2019. However, the charge for $10.90 on themJ 23rd, 2019 should not have occured. I sent them an email, and they never replied. If this company cannot even bother to respond to it's customers with any issues it has, then that says alot about the company, and what it thinks of its customers time.In order to get my money back I had to call my credit card company and get the transaction reversed. Also, requested a new card number so they couldn't charge me again on July 23rd, 2019, or even August 23rd, 2019 etc., since I still don't know if my account is closed. Communication is key, and that it one thing that this company doesn't care about. I was a member here for a good 3 years, and that is how they treat people and expect you to pay 2 months after you already cancelled your membership. Absolutely dispicable business practice.DO NOT SIGN UP FOR CRUNCH FITNESS.

I joined Crunch /Roslindale when they first opened up and I loved it. Clean bathrooms, nice equipment, pleasant staff. Every year since, Crunch has slowly deteriorated. 1st they took away the paper towel dispensers in the men's locker room, then the scale disappeared. The frequency of cleaning the main floor began to wane and now there are several pieces of equipment that has remained "out of order". The mirrors remain filthy and the bathrooms are just a mess. I am looking for another gym as I type this review. Crunch!! Your days are numbered!

The Zumba and strength fitness sessions are great. The fitness center is fully equipped and offers personal training as well. My only disappointments are the so call supervisors which are Caucasians. Are the biggest A**holes in there. One of the individuals is a short female and the other one is a very tall, skinny male. They are rude and have no idea how to speak to customers. I was there for 7p Zumba class, which I was already checked in. I stopped abruptly to be interrogated which results intense conversation. Their attitudes were ridiculous using unacceptable remarks. I do plan to report them to corporate. Otherwise, going there is fine and hope you don't have to encounter them.

UPDATED REVIEW: Had to go back in person again but the manager was there. He was a nice guy and knew nothing about my list of contact trying to end the membership. Anyhow he called in person and made sure my account was closed and I was refunded. I still would not ever go back. Just not for me.Initial Review:Besides being only average in everything they keep billing you months after you end your contract. I have done everything to end a non-renewable contract that ended 1/19 and even today May 24, 2019 I am still trying to being billed by this lame place. I went in person, emailed and called to no avail. I want everyone to know what poor customer service they provide.The manager is a no-show. Never there. Never responded to emails or calls.

Great gym but can get crowded. Some patrons hog the machines. I don't like how they have set up the personal trainer system.

Good gym for a great price. Classes, massage and tanning bed included in the fee. Lots of space and equipment. Would definitely recommend.