Genesis Health Clubs - 132nd & Center

The equipment is nice, and that's what matters for the most part. Outdoor pool is cool. Staff is nice. Place is clean. But literally everything else is dated, broken, or falling apart. This would be a fantastic gym in the '70s.

The gym is ok. Needs a facelift. My biggest issue is with the showers in the men's locker room. Most of them don't work. The ones that due are scalding. I am surprised that they meet safety codes. Someone could burn themselves.

The staff and trainers at this location are amazing! They all put in the work to keep this gym running smoothly and I know some of the staff by name as I have been working out here since October. However, management definitely drag their feet when it comes to the facilities maintenance. I tried to give the benefit of the doubt and some time for the amenities this place has such as the showers, sauna, and hot tub in the men’s locker room to be fixed. The hot tub for instance only is in operation about 25% of the time it seems. Additionally, only about 3 showers of the 15 or so work correctly in the men’s locker room an issue that has been going on for months now. I would definitely consider these things before getting a membership to this place since there are locations with comparable equipment and working amenities at a lower price. I hope this gets fixed or something with upper level management changes but I do not see this happening in the foreseeable future. (I would also like to mention I have spoken with many other patrons who have expressed their concerns to management via email, sometimes multiple times, and nothing has yet to be done 🤷‍♂️.)

Ethan is an incredible trainer. The man really knows his stuff and works with you to do the workout that you enjoy. He is constantly changing things up and showing multiple ways to approach a muscle group or exercise. He is highly encouraging and comes off as excited to get you going on your journey to working out. Can't recommend Ethan enough!

The mens locker room is disgusting. Steam room stinks of urine and the entire locker room hasn't been deep cleaned in what looks like years. Good to know membership money is being well spent when i saw several employees sitting around on their phones.

This location (132nd/Center St in Omaha) continues to deteriorate. Specifically, the service. They are always out of clean towels and when you ask, they look at you funny and tell you they wont be ready for 20 minutes. (A very consistent answer). Meanwhile, All of the workers (usually 4 of them) are standing around at the front desk playing on their phones with their earbuds in (so they have to pull them out to communicate with you) or they are visiting each other, while ignoring the guests. While all of this is happening, I walk back to the laundry room and find 2 dryers completely full of dry towels with the buzzer going off. A little advice, make sure the guy who sits at the desk to the left in the cove is paid commission only. He just stares at his iPhone all night instead of selling memberships. Members are complaining and leaving for good because they are the only ones that try to take care of the place... picking up towels, wiping machines they haven't even used, etc. Sad!

I love it!! Ethan Wood is an amazing trainer. I totally highly recommend him to anyone that is struggling to get in shape. He is very motivating and very respectful. He will guide you in the right direction. I struggled to lose weight for years and he taught me so many techniques I didnt know about. So far I lost over 25 lbs.Genesis is very lucky to have Ethan Wood!! Give them a call and schedule with Ethan Wood, you won't regret it, trust me!!!

The worst accounting system ever! Watch you automatic payments and how much they choose to take out each month or not take out. They will call you every month regarding their clerical errors because they can’t seem to figure it out. Athletic Club had it together, but a year plus now Genesis can’t figure out their billing- beware! I have automatic payment setup and they still can’t compare it with my contract and take out the right amount of dues each month. Good luck trying to find someone there that can correct it and figure it out!!

The childcare at this specific facility has gone downhill from what it used to be. I’ve been exploring new options as I don’t feel comfortable leaving my children in the child care facilities anymore. My childrens safety is my first concern. There’s been a lack of professionalism with the staff when I’ve addressed theses issues. If you’re exploring gyms and your first priority is childcare I would look else where.

Jenna At the front desk was amazing. We really appreciated her good customer service. I would recommend this place to anybody and she was very helpful and told me that the kids can swim in the pool as long as they're with their parent not every gym in Genesis as as accommodating as this one