Genesis Health Clubs - Aksarben offers a convenient location with a wealth of fitness amenities and friendly staff. The gym provides a variety of modern equipment, group fitness classes, and a welcoming atmosphere for all fitness levels. Many members appreciate the cleanliness, supportive trainers, and motivating environment.
However, maintenance and customer service issues persist, with several complaints about broken equipment and unresponsive management. While some recent improvements have been noted, concerns about consistent upkeep and professional service remain, causing mixed experiences for its members.
Pros:
- Modern equipment and clean facilities
- Friendly and supportive staff
- Wide variety of machines and weights
- Excellent group fitness classes
- Convenient location in Aksarben
- Welcoming and motivating atmosphere
- Knowledgeable trainers
- Good value for multiple locations
- Ample parking and bright workout spaces
- Several positive reviews from satisfied members
Cons:
- Frequent maintenance issues with equipment
- Complaints about customer service response
- Inconsistent management practices
Location / Contact
- Address: 2110 S 67th St, Omaha, NE 68106, United States
- Phone:+1 402-763-1400
- Email:[email protected]
- Website:genesishealthclubs.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 60 reviews.
The address is: 2110 S 67th St, Omaha, NE 68106, United States .
The contact number is +1 402-763-1400
This service is listed under Gym .
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Stacey Lewis
2 years ago
Passing through town & needed a gym that offered a day pass. Staff was super friendly & accommodating. Facility had a nice variety of equipment and was orderly and clean. It got the job done!
Daniel Mejia-Hernandez
2 years ago
I usually go to the Papillion 84th street location which is usually very clean. Great gym and nice staff. However, the showers and sauna are nasty. They need the cleaning staff from the Papillion location.
Toby Foley
2 years ago
Used to be a member years ago and decided to come in on a guest pass , Tyler told me over the phone that it was fine to come work out for the day, so I drive all the way to the aksarben location and he says I can’t workout today unless I pay for a membership even tho I had a guest pass.This gym makes me sick, they are so unprofessional and a total waste of time. Thank you for reassuring me that this IS NOT the gym to belong to.
Greg
2 years ago
One benefit of joining Genesis is that you become a member for nearly all the locations. This is my preferred location because of the training staff, with whom I train once per week to keep me on track for my health and fitness goals. I like the variety of equipment and how the space it set up. I also enjoy the TVs everywhere, especially on the carido equipment. Staff is very friendly and helpful, as well as fellow members.
Andrew Lorenz
2 years ago
Awesome staff here at this location. Their fitness manager is supsr motivated to help members and make sure people have the tools they need to reach their goals. I really love the atmosphere when catching a pump at aksarben
Emily Coffey
2 years ago
Smells and feels gross. Only one spray bottle for 50+ cardio machines, which no one uses. Machines are outdated and/or broken. 3/4 of stair steppers do not work, including one that accelerates uncontrollably the moment you step on it and won't stop or slow down regardless of what buttons you push. Mentioned that to the front desk and they didn't even put up an "out of order" sign. I really don't know how they justify their rates. Huge waste of money.
Addy Combs
2 years ago
The Aksarben location is by far the best gym because of the welcoming staff and positive atmosphere. Since joining in January 2022, I have gained so much knowledge from the fitness manager & trainers and continue to grow each day. Even with the set backs of lack of consistent maintenance or support from a corporate level, the staff absolutely does everything they can to make members feel welcomed and comfortable. I can’t recommend this location enough! 😁
Alyssa Romero
2 years ago
I love this gym. The equipment is new and well taken care of, the atmosphere is friendly and warm and the staff always treats you like family. I have had great experiences with Tyler. Whenever I’ve had a problem, he’s helped me tremendously and it’s been stress free. 10/10 recommend this gym and talking to Tyler if you have any questions or concerns.
Emi L
2 years ago
I’ve been going to this location for a year now. I was on edge about getting a membership, but they convinced me to, and I’m super happy they did! It's definitely one of the top locations Genesis has in the Omaha Metro Area. The staff is super friendly and cares about their members. The equipment is newer, which I really like, and always clean. It is a smaller gym but still provides all the equipment you could need!It does get pretty busy around 5:30pm on weekdays, but I still can get my work out in no problem.
Sam Sartori
2 years ago
Wow I just absolutely love this club! From the smile you see at the front desk to the positive environment upstairs. Everybody seems to want to help each other improve and get better. Not to mention how wonderful of a personal trainer Ana is. She has helped me improve my form and get absolutely fit! She’s also incredibly nice and patient. I wouldn’t want to workout anywhere else because this place is the best. :)