Genesis Health Clubs - Cass offers a spacious gym with a wide variety of equipment, accommodating all workout styles. Open 24 hours on weekdays, it provides members with flexibility to fit their busy schedules. The gym also features amenities like a sauna, steam room, and kids club, making it a good choice for families. Friendly and welcoming staff receive high praise, contributing to a supportive community environment.

However, cleanliness and equipment maintenance appear to be significant issues, with numerous complaints about dirty locker rooms, broken machines, and poor upkeep. Several reviewers also noted poor customer service experiences, particularly regarding billing and membership cancellations.

Pros:

  • Wide variety of equipment.
  • Open 24 hours on weekdays.
  • Friendly and supportive staff.
  • Welcoming community atmosphere.
  • Amenities include sauna and steam room.
  • Family-friendly with kids club.
  • Tons of workout options.
  • Helpful personal trainers.
  • Spacious and well-laid-out facility.

Cons:

  • Poor cleanliness in locker rooms and showers.
  • Frequently broken or poorly maintained equipment.
  • Issues with customer service and billing.

Location / Contact

Rating Stats

4.0

out of 5.0

15 reviews
5.0
35 reviews
4.0
5 reviews
3.0
4 reviews
2.0
1 reviews
1.0

Reviews (60)

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A fantastic gym. I love working out here. Tons of options. Clean. Friendly staff. See the manager Jolene. She’s top notch!!!

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Great experience, I like that it has a sauna and a steam, and 24hr Monday- Thursday

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I absolutely love going to this gym I feel comfortable and out of the 15 years that I've been working out at a gym I'm finally starting to See results since I've been with this gym for the past 2 years.

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Please do NOT waste your money here. I have been going here for two years and nothing has gotten better. There is constantly more than one person at the desk and they still cannot refill the toilet paper in the bathrooms, paper towels to wipe off machines, or make time to fix the many machines that are always out of order. You pay almost $50 a month for what? They’ve had bats, awful water damage, and still have the nerve to charge monthly bill plus membership dues every 6 months that is not used to make the facility better. Please do not get yourself stuck in a contract here, you will regret it. If you do, I recommend asking for a tour to see for yourself what I’m talking about.

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Christian made signing up painless. The facility is gorgeous. Everything you could hope for. Looking forward to using the club ☺️.

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Christian gave a excellent tour of the fitness center. He explained the different areas and equipment. Along with a sense of humor he was encouraging as well!

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Jan 1 2023....your not open till 9am....horrible.You have had sinks and a urinal broke for 6 months. Equipment takes for ever to get fixed. You actually have a member who sleeps on equipment! No one is ever upstairs to moniter behavior.If that location wasn't so close with a few machines that work with my disabilities ID m ever go there. Just hope they would get a manager that cares.They need to do something about the dirty bathrooms, lack of equipment maintenance, bent bars ect.... there parking lot needs to be plowed of snow so there's places to park.Your holiday hours stink.

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Oh my goodness! Talk about INTEGRITY?! In my haste, jumping out my car and running into the gym for class, my wallet fell out of my purse and was laying on the ground when one of Genesis' associate, Mr. T.L. just HAPPENED to be coming in to work just behind me & saw my wallet on the ground. He obviously picked it up and brought it into the gym. Of course everything was intact: from money, my Military ID, & my little QuikTrip aspirinsI was in my car and headed home, then came back to the gym to check the locker room and, of course, my wallet was nowhere to be found. I go home, call the gym only to learn that my wallet lay happily and quietly in a drawer for me to pick up.Once again your service, helpfulness, kindness and your integrity is A cut above the rest and I appreciate you.Thank you so much, TL , another young lady, and Jolene! 👏🏾💯👏🏾Sincerely, Joy Mo'Betta who's feeling much Mo'Betta!!

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Giving a chance because there is definitely room for improvement!Great gym. Friendly staff. If you're interested.. make sure you stop in to see Ben!Now, for the disappointing.. Each time I've come to the gym it has been in the same state of ick! The women's locker room consistently in disarray.. garbage on the floors, showers in a sad state. I usually just come for the pool and hot tub. The hot tub usually has some kind of nastiness floating in it. The pool also had stuff floating in it. Positive, they do have pool noodles and foam weights. I wish they had kick boards.The main "lounge" area has had the same nasty greasy spot on the cushion for 2 months! The coffee table also was gross!My nephew reported to me about the mens locker room. There was a myriad of personal belongings all over the locker room. He did report that there wasn't trash all over and was generally clean and didn't smell bad. He did report that trying to figure his way out of the locker room to the pool was very confusing.I will update if I see a change for the better or unfortunately worse. This seems like 100% a cleaning person issue.

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Great Gym. I came here visiting from New york and was pleased to find the gym had everything - cardio downstairs, racks, weights and bars upstairs. Pool too. Great experience

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.0-star.

This business has 60 reviews.

The address is: 7777 Cass St, Omaha, NE 68114, United States .

The contact number is +1 402-343-0486

This service is listed under Gym .

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