Genesis Health Clubs - Cass

The energy in this gym is incredible. The club manager Sarah does a great job making sure people get on the right track. Brandon Porter is hands down one of the best personal trainers in the business. They also offer some awesome aat classes. Marley is a ton of fun in the mornings.

This gym has such a variety of equipment and is spacious along with great trainers to boot! But my favorite thing? Is it's open 24hrs, in exception of only Saturday night.

Remarkable change over the past week or so. Gym is clean, rearranged equipment for more space to work out, easy access to hydration and supplements with all refrigerators clean and stocked, weights racked, and the members are serious about their workouts. Trainers are accessible, friendly, and looking after they gym. Front desk was responsive and knowledgeable. A very enjoyable experience.

Would be a ZERO star review if possible. Cars are constantly broken into often with glass in parking lot of and coverage garage. They can't even fix the basics in the Men's locker room. 2/5 sinks work, one has had sitting water in it for over a week easily. This location offers towels which are rarely available even after just purchasing a bunch of new towels for the gym. I don't mind a warm gym but it's clear air circulation is a major issue when everyone is drenched even people hardly working out. Feels like plates disappearing as get harder to find certain plates for plate loaded machines. Genesis has come into the Omaha area and feel they can do what they want because they have no true competitor. If new to the area and would advise anyone looking for a new gym to join another gym. Not worth the price.

This is the first time and only time I've been to this location. So it could be that it was an off day but I feel like the issues I had with the place are the same as other reviewers...so it probably is not just a one time thing.Let me first start by saying towels WERE available but there definitely was not an abundance of them around... I bring my own towel....so this isn't really a problem for me.Everyone seemed to be wiping down equipment but I feel like employees should also be doing it and I didn't see one come through the weight lifting space at all in the two hours I was there.The locker room is pretty small for such a large gym. But there are plenty of lockers scattered about the two workout floors. I think this is great as you can kinda keep an eye on your stuff. It also means that the locker room isn't really over crowded because only people changing and showering are in there.The condition of the locker room was ok. Not super nice. Not super clean. But it was a locker room. Smelly yes. Wet yes. But not gross.The showers however are one area I expect things to be clean...and smell free. This was not the case. They were gross. The shower heads also are meant to spray water at an angle but they were so caked over with hard water they just shot out in a single high pressure stream. This means that they really only hit the floor is one spot and the rest of the shower floor where water was not rinsing off the sweat and grime was very gross. I imagine this is also what made it smelly. Another thing I found weird was there were no towel hooks in or outside the shower.At one point someone who worked there even brought a dirty mop into a shower stall and rinsed it off. I'm pretty sure this was the same employee who said "you don't want to know" to us as they walked by to go clean up a mess in the woman's locker room...gross.All but one machine seemed to be working in the weight lifting area.The saunas, pool and hot tub we're nice but the steam sauna smelled absolutely awful. I also detected a slight scent of eucalyptus. I imagine they were trying to use it to cover up the awful smell...it wasn't working.Something to note is all the above are co-ed. So that was a bit awkward. Not their fault. I just had never encountered that before. It feels progressive but I'm sure it also could make some people really uncomfortable.Parking was a breeze. The building was well laid out and spacious. Lots of extra special equipment and a cross fit area. Members we're friendly. I didn't feel judged for being a skinny guy who's working on bulking up.Overall it's a good space and the options are plenty. The vibe is good and the people are friendly. The cleanliness/maintenance of things is definitely something that could be approved upon. Those showers should be a 911. I'm literally soaking my feet in disinfectant as I write this review.

Has gone down hill. They don't recover the equipment pads when they clearly need it. Equipment is always broken and missing pins to select weight( leg press has been down for months and hasn't even been taken apart to be fixed). Dumbbells are never re-racked, you have to go find them yourself. 17 1/2pd dumbbell has been missing for better part of a year. Staff all stand around the front desk and talk, hardly any wear masks. I've never seen anyone other than members wipe down equipment. They've also allowed people to leave locks on lockers overnight in the small men's locker room. Even when reported they don't tag the locker or cut the lock. 4 of the 6 sinks in the men's locker room don't work. If anyplace was open and convenient I'd pay the fee and quit this gym.

Horrible business practices. We loved the gyms, the amenities, the locations, but we will never be members there again. When pandemic shutdowns hit, they continued charging membership dues even though the gyms were closed. After a series of calls and emails, I was able to get them to pause payments, figuring we would eventually go back. Then, without any kind of heads up - no phone call, email, letter - they resumed taking payments from my account.The location where I signed up was closed for remodel. The closest location to me was permanently closed. I went out of my way to go to the Crossroads area to talk about my membership. Long story short, I ended up paying $100 and an additional month that I wouldn't use just to end the contract. (I'm pretty sure that 36 month term was snuck by me upon signing. That one is on me for not being more insistent on viewing the terms of the agreement.) This should be the end of it, right?Months later, I get a voicemail saying I still owed a balance. I left a voicemail back saying I had settled my account and there should be no reason I owe anything. I did not hear any more about it. Then today, I get a letter saying I still them roughly $45. For what?I call the number on the letterhead and the call disconnects after 3 minutes of hold music. I call the club and the snarky manager acts like I'm some kind of delinquent, telling me I owe for June 2020. Why haven't I gotten any statements, emails, calls about this for the last 6 months then? They tell me that they have been trying to contact me?!? Other than that one voicemail I'd heard nothing from them.I tried calling the number for Member Services. 4:50 p.m. and no one answers. No option to leave a voice mail, it just disconnects after the greeting plays.Beyond frustrated. This truly makes me sad because we liked their facilities, but no way I would ever be a member there again. This is the epitome of why people hate gym memberships.

I normally do not write reviews but I am so fed up with Genesis. I canceled my membership on July 3rd. I paid $100 to end my contract. However, I was charged on August 3rd and now have access to the gym until September 3rd! This company has so many hidden fees. Do not forget you also have an "annual maintenance fee" even if your account is frozen. I will never step a foot in another Genesis. I would recommend buying your own gym equipment or going to Planet Fitness.

Edit: Removed a star the gym has gotten worse in the last year. Men just drop weight to the machines upstairs drop drop drop. It's more like a meat market then a place to workout. Added a new pick of one of their instructors laying on top of the clients. You take a tour of the gym they show and tell you all about the things they offer, but look closer. Not a single usable basketball in the court, mold in the womens showers, very few of the earbud outlets work on the machines, most of the employees are too busy talking to each other than working, the mens showers have no doors, and classes are few and far between. Positive is they are close. If ANY other gym would open in the neighborhood this place would close.

I love to swim as my form of exercise and enjoy the soothing hot tub. I like that it is open 24 hour so that I can come anytime that works for me.