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Genesis Health Clubs - Sprague, located at 14651 Sprague St, Omaha, NE, offers a mix of fitness services and facilities including a pool, sauna, cardio movie theater, half-court basketball, and various classes. The gym is reputed for its friendly staff and effective trainers who provide personalized fitness plans. However, maintenance issues and customer service complaints have affected the overall experience.

While some members praised the professional trainers and welcoming atmosphere, others reported concerns about equipment condition, unclean facilities, and problematic membership policies. It's an option worth considering for those near the area, but be cautious of potential maintenance and service issues.

Pros:

  • Friendly and professional staff.
  • Variety of fitness equipment and classes.
  • Personal training available and highly praised.
  • Good location and ample parking.
  • Clean women's only workout area.
  • Shake bar and comfortable workout environment.
  • Daycare services available.
  • Welcoming and supportive atmosphere.
  • Multiple trainers praised for their expertise.
  • Pool and sauna on-site.

Cons:

  • Frequent maintenance issues reported.
  • Complaints about unsanitary locker rooms.
  • Pushy sales tactics for personal training.

Location / Contact

Rating Stats

4.0

out of 5.0

15 reviews
5.0
8 reviews
4.0
6 reviews
3.0
3 reviews
2.0
38 reviews
1.0

Reviews (70)

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Hands down this gym has the most respectful and happy employees that I have ever seen. They handle every problem with care and do everything they can to make sure your experience is amazing. They also have great class instructors and overall this gym is extremely clean when compared to the other gyms in the Omaha area.

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I love coming to this club. They make you feel welcomed. Everyone seems to care. Emily our instructor is awesome, always giving you options on how to do the routines. Drew my personal trainer is awesome. Very patient and very friendly. He does a great job giving out pointer tips. He try’s to show me the proper way of doing stuff. He gives me tips on stretches when I’m sore. Austin & Shawn when we were in the process of singing up they made it so easy and were very helpful. My overall experience at this gym has been fantastic. I would’ve never in a million years thought I would say” I love coming to the gym”. Thank you everyone for your hard work and dedication on helping me change my life!Amy Lee

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Clean facilities, courteous staff, ample equipment, and great trainers. It's a great gym.If you are interested in personal training, the fitness manager does a great job of assessing where you are at, and getting you set up on the path to success. Once you are set up with a personal trainer, they do a great job of working you hard, and keeping you accountable. I'd recommend my trainer, Kris, to anyone looking for training.Keep it up, Genesis!* I'd be remiss if I didn't request towels - since the Westroads location has them *

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The staff at the front desk are always friendly and helpful. I love the Pilates and yoga classes and my favorite instructor is Trina; she’s awesome. The club is always very clean and pleasant. I only wish the club had later hours. Other than that I can’t complain at all!

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I like that it is clean, well-organized and the equipment is typically kept in good repair. We have been at the Sprague location through 4 different owners and this is the best the gym has been run. We like the forward thinking and attention to detail that Mr. Rodney and team put into their gyms and they make sure to swing by every so often to check how things are going. It makes me feel like they care about their gyms and their customers and that keeps us coming back.My wife uses one of the trainers and thoroughly enjoys her time working out with her. She is bummed the weeks that conflicts come up with her training time.

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I’ve been to many different gyms in my life, but this one is by far one of the worst. The equipment at this gym is decent, but crowded. The real problem is the staff. The place is always a mess. Weights are never put back, and never cleaned. The staff just sits and looks over the gym and pressures people into becoming members without listening to anything they are saying. This gym use to be a few other companies prior and no one ran it into the ground like these guys do. If you can get over the dirty gym, terrible management, and never being able to find a weight, then you are a better person then me. From my experience the rest of the locations are very nice and well managed. This location is the one bad apple in the bunch.

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Good variety of group classes and many flexible times. Most instructors are good. Some have had the same routine for years (same music, same exercises, same moves). Would like to see changes to keep it fresh. I don't see management out greeting customers-ever. Front check in staff are friendly and helpful. The place isn't very clean. Can often see lots of dust on window railings and equipment. Dust bunnies in corner of track and group exercise area. Restrooms often out of toilet paper or towels. Seems like there is quiet a few pieces of equipment that needs repairs or maintenance. Its a good gym but with a little more effort could be great.

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Love going to this gym, just signed up a few weeks ago and had nothing but positive experiences every time I've gone. All the employees are super nice and are always up for a chat. The building is really clean and all of the machines are in excellent working order. I'm very impressed with this gym and looking forward to continuing my journey to better health at Genesis. Thanks guys!

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I absolutely love this fitness center. From the moment I walked in and received a tour I felt so comfortable. The staff and members create a very welcoming environment. I am impressed with the amount of equipment on 2 levels, so I don't feel crowded during peak times. I never have to wait for a treadmill or elliptical to be available. I especially enjoy the women's only private work-out area with the equipment I like to use. They offer a huge array of fitness classes in a fully loaded upscale studio. I love the Zumba instructors! The pool is a huge bonus to me as well. I have only been a member for about a month, but I know that LA Fitness is a great value for such a low membership price. Stop in for a tour like I did...you will be hooked and feel fantastic getting fit.

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Love this gym so SO much! Best in Omaha! Very very clean and well taken care of. The staff is super friendly and helpful. Mark is great! Always takes time to answer any questions and take care of you! Even the other guests are great. As a younger female, I always feel comfortable and never intimidated. I recently started working with a trainer and I'm very very happy with my sessions and results already. Brittany is wonderful! Tough enough to push me and still sweet and fun so it's enjoyable! Great place to make positive life changes!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.0-star.

This business has 70 reviews.

The address is: 14651 Sprague St, Omaha, NE 68116, United States .

The contact number is +1 402-201-2933

This service is listed under Gym .

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