Retro Fitness in Wayne, NJ offers a welcoming atmosphere and a clean environment that members appreciate. The gym features a wide range of cardio equipment, weights, and group classes that are well-received. The staff, particularly standout members like Denise and Claudia, are often highlighted for their friendliness and helpfulness. Many members enjoy the continuous updates and upgrades to the facilities and machines, making it a popular choice for both new and long-term users.
However, some members have faced issues regarding customer service, especially related to billing and equipment maintenance. Despite a generally positive gym environment, a number of complaints focus on the cleanliness of certain areas and the operation of tanning booths. Some members also noted the need for earlier opening hours on the weekends and improvement in management response to concerns.
Pros:
- Friendly and helpful staff
- Wide range of equipment
- Clean facilities
- Convenient location
- Regular updates and upgrades
- Group classes available
- Comfortable workout environment
- Good selection of shakes
- Not overly crowded
- Good parking availability
Cons:
- Billing and customer service issues
- Maintenance delays for equipment
- Certain areas need better cleaning
Location / Contact
- Address: 60 Owens Dr, Wayne, NJ 07470, United States
- Phone:+1 973-317-0800
- Email:corporate@retrofitness.com
- Website:retrofitness.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 60 reviews.
The address is: 60 Owens Dr, Wayne, NJ 07470, United States .
The contact number is +1 973-317-0800
This service is listed under Gym .
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Ronald Burlacu
1 year ago
The worst place ever!!! I have no choice due to work being close to this gym ..The owner n staff are very NOSEY , I PAY $50 month so I bring guest for free when I like ,family or friends the moment I bring someone …the call me during the day to accuse me of bringing people in to train them ..NO NO I tell them these are friends n family …upon leaving the gym there staff asks very intimate questions about who was with me n if that’s my girlfriend or sister every time I go there never fails ,never have I been treated like this anywhere ..tanning booths never work place is dirty they should focus more on maintaining there site not anyone’s personal business family n friends 👎
Chris Stone
1 year ago
Great gym. Clean and orderly. Shout out to Shirley, who hooked me up with a membership.
Marc Galasso
1 year ago
Place is great. There is a certain energy that I have Not seen before in here. Makes it easy to want to go
anthony l
1 year ago
At 5 am or 7 am there is absolutely no reason the paper towel dispenser and cleaning sanitizer should not be replenished. The night crew should ensure that the products to sanitize should be replaced when necessary or getting low . This is a management issue that should be rectified.
Nicole N
1 year ago
Not the cleanest- Most people don’t clean up after themselves (like not even flush their own toilets) and the equipment is older.
Melissa Noto
2 years ago
Great atmosphere, clean and great assortment of equipment.
Miguel Salinas
2 years ago
Best thing about this gym is that it doesnt get crowded.
Brandon Rivera
2 years ago
Good people, good place not too crowded only sometimes. They play some bangers too
Tim Kochar
2 years ago
love retro of wayne. clean gym and friendly staff. also super close to home.
sameer abedrabbo
2 years ago
By far the best Retro Fitness around always clean everybody's always friendly all equipment always working and maintained