Crunch Fitness - Pembroke Pines

If I could leave 0 stars I would !! Bad customer service, my younger brother has been trying since November to cancel his gym membership they put it off till February since it was the year anniversary, after charging fees for canceling on top of the membership the company had the audacity to charge once again this month!! 24 hour fitness , LA fitness never had a problem , don’t understand why my brother has to keep getting harassed by a money hungry company!

Emailed the manager 4 days ago and still no answer. the gym is closed and i still got charged today. Other gyms put their members memberships on a freeze why not crunch? A billion dollar company and is still charging your customers for a membership when the gym is closed??? My membership is 30$ I should not give you my hard earned money when I’m not receiving the service. If people are affected economically due to covid so should corporations that are not providing a service. The manger should have sent an email back since now they are not working. That’s the least they could do.

New manager Brian Patrick has absolutely ruined this gym. It's basically a zumba studio with two rows of treadmills. So much space is dedicated to classes that there is little room to do strength training as there is a limited number of actual machines. It was an alright gym to workout at since it was new and clean but he is micromanaging the way trainers handle their scheduling and billing. Because of this he has ended up over charging for training and has even charged for them after memberships are cancelled. Could not wait to start at a different place. There are multiple gyms in this area. Do your research before you commit to a place that is an absolute billing disaster when you want to upgrade to a better facility. Bye Crunch!

Good gym overall. I think the pricepoint of 20$ is great for access to olympic platforms and heavy bags. My issue is that nobody manages access to the platforms and so there are always lots of people who pay the base 10$ plan using the equipment I specifically pay a higher rate to use. It may seem petty but when I have to wait 30 minutes to use the platforms, it becomes an issue for me. Management should take care of this!

Not a bad gym. Has everything you need. Standards/ rules aren’t enforced for some and enforced to others. I was told no bags on the gym floor. But there are constantly others with bags and no one tells them anything. Racking weights is a concept others don’t understand. Been a loyal customer for a year but they charged me $10 to cancel my membership! Lame!

Good Crunch! Wayyyyy better than the South Beach location. This location is clean, spacious, fairly adequately cooled, and has an appropriate selection of equipment. The soap & paper towels weren't empty which is rare for a Crunch. And I even saw the worker re-rack weights that an inconsiderate customer left on a machine.I travel for work and have visited 15 Crunch locations. This is high on the list. (South Beach is at the very bottom.)Downside was they close too early. I was here Sunday evening and there were a lot of people still here at closing. A sign that they should stay open longer. ....but that's why I'm considering Anytime Fitness or 24 Hour. ...That and the badly run locations like South Beach Crunch.

Been going here for over a year and i love that its clean and the staff are friendly. They have so much different Equipment as well. I cant say much about the training or the classes since I've never done them. I work out alone or with a friend and we enjoy Crunch. Its not too crowded even at usual peak times, people always put back equipment as well.

This gym is always clean and the equipment is good! This review is mainly about the trainers, THEY ARE AMAZING! They're always welcoming and are willing to help or give advice if you have questions or concerns regarding fitness. I personally work with Derek and let me tell you, he has pushed me to be the best version of myself since day 1!! Always keeps up with my progress and holds me accountable. My fitness journey has not been easy but he has listened to me from the first consultation and worked out a fitness program that works for me! HIGHLY RECOMMEND!

Absoluetly love this gym, everyone is so friendly and support each other. The staff is wonderful, they are absolutely helpful especially the trainers. They take the time is go over what you you need to improve and how they will be able to train you. The cleasiness of the gym is always on point. I would recommend this gym.

My experience with this location has been terrible. I had a membership with the location. The one of $15 that you can cancel at any time. A family member died and I had to leave the country to take care of everything. I contacted the location to cancel my membership and they told me that there was no way they could cancel the membership without coming to the location. When I came back to the country I owed 130 dollars and they said that regardless of the situation I would have had come to the location to cancel the membership. No only that but their customer service is absolutely horrible. I would never recommend this gym to anyone.