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Planet Fitness at Metro Gateway in Phoenix, AZ is an affordable gym that offers a welcoming, judgment-free environment for members of all fitness levels. The gym operates 24/7 on most days, providing convenience for all schedules. Equipped with new machines and clean facilities, Planet Fitness promotes a comfortable and friendly atmosphere with helpful and professional staff. However, some members have reported issues related to customer service and a lack of certain equipment.

This gym is ideal for those seeking a supportive community and an inclusive space to achieve their fitness goals, without the high costs associated with other gyms.

Pros:

  • Affordable membership fees
  • Open 24/7 on most days
  • Friendly and helpful staff
  • Clean facilities
  • Inclusive environment, especially for the LGBTQ+ community
  • New equipment and machines
  • Judgment-free zone
  • Massage chairs and hydro-massages available
  • Good for beginners and all skill levels

Cons:

  • Customer service issues reported
  • Limited certain types of equipment
  • Concerns about safety outside the facility

Location / Contact

  • Address: Located In The Complex Near McDonald's, Behind Salad And Go, 3331 W Peoria Ave Ste 101 & 102, Phoenix, AZ 85029, United States
  • Phone:+1 602-374-5957
  • Website:planetfitness.com

Rating Stats

4.5

out of 5.0

13 reviews
5.0
3 reviews
4.0
5 reviews
3.0
9 reviews
2.0
80 reviews
1.0

Reviews (110)

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Good crew always very nice. All new equipment which is awesome. I like everything about this gym. If I am feeling sore or not good the hydro beds and massage chairs help a ton. Great tanning beds and total body workout is cool. Join!

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Awesome place! Everyone there is always friendly and helpful. Such a great work out environment and love that the club is 24hours because I work nights and get off work at around 130am so I’m glad that I can go to the gym after work since it’s open. This gym certainly embraces its core values. And it’s only $10 a month! Most others are $30 a month and not open 24hours. You find a gym for a better price and with the benefits of being open 24 hours is great.

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I have been a member of this gym for over 2yrs. I love the convenience, the price and the equipment, especially the new additions.I tried LA Fitness, VASA, and EOS. I never left Planet Fitness but I did leave the other gyms behind. Home is where the ❤ is and PF is home. I lost 75lbs while working out here. This gym created a space for me to feel confident and I wanted to come here. Things have been so much better. Some of the staff I had issues with are no longer there and others have made improvement. I have had no problems for the past year and I am pleased with my gym. Only suggestion is monitor the 30 min circuit area. Don't be skurred 😉

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Good clean gym but it's a small. I feel like everything is cramped with so little space this location has. A bit to dark on the inside too. Showers were also good.

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This place sucks worse than the LA Fitness across the street. I got a $20 a month membership (yearly contract) and let me say it was a big mistake. First of all the staff does not enforce the core Planet Fitness rules just the minute ones. The manager told me off for having a small bag on the tread mill I was working out on. Then there was another time I got scolded for bringing a 32oz bottle of Dasani. This is all I guess within Planet Fitness rules, but there doesn't seem to be any enforcement when it comes to the issue of phones. People text while on workout equipment almost non stop at this location and I have yet to see any reprimands. Enforce all your rules if you're going to enforce them. This place is a joke. Oh and the staff is extremely rude, I had one guy tell me that he was allowed to be at the front desk talking with someone working while he was off the clock. Save your money and go elsewhere.

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If you don't have much time in a day to work out like me, Planet Fitness has this section that gives you a full body workout in 30 minutes. It has 20 substations which half of them is a stair step and the other half is done type of weight machine. It all is timed by a green and red light to set your pace for 30 mins. It is completely and utterly awesome and I LOVE IT! Not to mention they have a few tanning booths and hydro massage chairs. To use those you need to have the black card membership though.

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Charlie was very helpful in assisting my wife (Ruth) on her first day at PF. Ruth has hip and knee problems and Charlie helped her with suggestions and instructed her on using some of the equipment. I joined PF in June and everyone there is always smiling ,positive, and helpful. I am very glad we chose Planet Fitness over L.A. Fitness. We are happy and satisfied. Keep up the good work.

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The gym is a great place to work out release some stress and get fit. The personal is simply not friendly or professional. They often spend too much time socializing or on their cell phones than actually attending members questions or request. Hopefully, a manager can see this and train or coach their staff accordingly.

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Amazing gym. Quiet. Staff isn't nosy. The people here are usually very friendly. I've never had a bad experience here yet. I'd recommend signing up during one of their specials like the dollar sign up. There are massage beds and chairs great for after workouts. Everything is clean too!

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Very friendly staff. Would give 5 But, They need to really disinfect and clean the shower stalls and curtains more. I've gone in to a shower stall 3 days after a previous use and found the same dirt or hair was still left in the same spot.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 110 reviews.

The address is: Located In The Complex Near McDonald's, Behind Salad And Go, 3331 W Peoria Ave Ste 101 & 102, Phoenix, AZ 85029, United States .

The contact number is +1 602-374-5957

This service is listed under Gym .

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