Planet Fitness at Metro Gateway in Phoenix, AZ is an affordable gym that offers a welcoming, judgment-free environment for members of all fitness levels. The gym operates 24/7 on most days, providing convenience for all schedules. Equipped with new machines and clean facilities, Planet Fitness promotes a comfortable and friendly atmosphere with helpful and professional staff. However, some members have reported issues related to customer service and a lack of certain equipment.
This gym is ideal for those seeking a supportive community and an inclusive space to achieve their fitness goals, without the high costs associated with other gyms.
Pros:
- Affordable membership fees
- Open 24/7 on most days
- Friendly and helpful staff
- Clean facilities
- Inclusive environment, especially for the LGBTQ+ community
- New equipment and machines
- Judgment-free zone
- Massage chairs and hydro-massages available
- Good for beginners and all skill levels
Cons:
- Customer service issues reported
- Limited certain types of equipment
- Concerns about safety outside the facility
Location / Contact
- Address: Located In The Complex Near McDonald's, Behind Salad And Go, 3331 W Peoria Ave Ste 101 & 102, Phoenix, AZ 85029, United States
- Phone:+1 602-374-5957
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: Located In The Complex Near McDonald's, Behind Salad And Go, 3331 W Peoria Ave Ste 101 & 102, Phoenix, AZ 85029, United States .
The contact number is +1 602-374-5957
This service is listed under Gym .
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Abraham M
2 years ago
Came in unprepared and asked if Planet Fitness could help me get all my stuff ready. Wendy was extremely helpful and courteous and Planet Fitness never fails to deliver. Best Gym Ever!!
L Russell
2 years ago
Best Gym! Staff is always friendly, the equipment clean, and my workout reward is in the back room -lol (Nothing like a chair massage, hydro water massage, or red light therapy) This place has saved my life!!
Sarah A
2 years ago
This rating is for corporate they need to update their hours to accommodate members we pay so we can come and work out closing at 8 on the weekends this is an establishment for fitness not entertainment. It dhpuld be open until 10 at least i ask other members to rate that as well otherwise the location is good no baf comments on them
Dean Gwilt
2 years ago
Yes I know it's Planet Fitness, but this one is not bad. The alarm doesn't go off all the time saying your making to much noise, yes I know that's weird. And if you pay a little extra there is so many sites to goto and you get to use all the sauna treatments.
Lar
2 years ago
Super friendly staff. Everyone I have seen wipes down their equipment after every use. Generally not crowded. Only drawback is their tends to be homeless folks who hang out around the property and leave their trash behind but I have always felt safe.
Chandelle Camidge
2 years ago
You can workout anywhere for a range of prices, but no matter the place, for me the people make or break my experience. When I was thinking of leaving my fancy Lifetime Fitness membership, I called this location. The gentleman who answered the phone was the whole reason why I decided to make the switch. He was so kind, energized, and welcoming. I could hear there was truly no judgement and only open arms for me to come try this new place out. As I started to come and enjoy my workouts, I waited to meet the person who I talked to that made me switch. I have been going here for just over a year now and I love it. The place is clean and cared for, and the staff is so so kind. I finally learned the name of the staff member who impacted me positively. His name is Melchor. I have grown to love so many of the staff members. They make me feel like they are excited to see me when I come. Jordan always greets me with some type of pump up phrase. It truly motivates me when I see him. Wendy makes sure I have what I need in order to have a good day, and a good workout. I don't know all of the staff's names, but these few are faces I look forward to seeing. Everyone is really nice. This place is cared for and I feel relaxed when I come in to get a great workout.
Tootie Saucedo
2 years ago
I'd like to share about employees Theo and Saul at Planet Fitness. Your professional kindness made it very comfortable for me to come aboard and join and also bring a friend to join also.. And also busy cleaning made us feel safe.! Thank you. I have more to. Add.. met another awesome employee of of.. Catherine, she's rad! Professional and also kind. Thanks
Nikia Renea
2 years ago
The gym is always clean and team members are super friendly and on the floor cleaning the equipment as well keeping up with the bathrooms and the gym always smells clean and nice and the manager is always on site working side by side with his team members. There is always good customer service it’s nice to come into a gym and feel welcomed. 😊
Anthony Santos
2 years ago
I really love this PF location, honestly the best location i've been to. I love how I am automatically greeted at the door and how social the employees are, they are ALWAYS willing to help me whenever I need it. The one I have to recognize the most is Kathryn. I feel she makes it worth going back, she greets me every time and genuinely cares about people and a sweetheart and I hope her manager reads this and recognizes her for it! She is very much a great asset there.
Patty Stoor
2 years ago
We LOVE PF! Everything about this gym is 100+%. The people, the cleanliness, the vibe, and the price. Hassle FREE cancelation, no up-sells, no annoying customer service reps trying to up-sell you or train you. It's actually one of our favorite gyms to go to and we have been working out for almost 9 years now. Thank you, PF for creating such a wonderful place for us to work on our bodies.