City Fitness Northern Liberties

Your email program is extremely annoying. I've unsubscribed about four times, it just starts coming again from another campaign. Today I got 3 emails in regard to perx like subway.Learn how to be professional with your email marketing.

I've been going to City Fitness for roughly 5 years...maybe more and I have to say I love it. The equipment is modern and in great condition, the gym is spacious and they also throw plenty of customer appreciation day events throughtout the year, such as at the North Shore Swim Club in Northen Liberties. This isn't Planet Fitness where you eat pizza while doing crunches, its a gym where diedicated people go to work out. Love this place!

Let's start by saying the staff I have dealt with for the past 3 months have been very nice. However the owner or the manager or whoever is making the corporate decisions need a lesson on running a business. Yes I understand you are in business to make a profit (I too have my own business) but if you want to stay in business you need to find a balance of picking your current and potential customers pockets and making a profit but keeping them happy and referring others. I live in Florida 8-9 months a year and the summer I live right off Spring Garden in Philly. I joined CF 6 11 14 based on a promotion that was misleading but I said who cares I want the gym for 3 months while I am here. I don't recall what the promotion was but it was supposed to be free joining and other stuff BUT they whacked me for $ 50 + up front and then $ 40 + a month thereafter. When I joined I explained I was a snow bird and would only be here 90 days so they sold me the 90 day package (took a copy of my Fl drivers license). At sign up they explained I would have a $ 25 dollar cancellation when I canceled. I argued but in the end I didn't like that but again I was going to be here 90 days so no big deal. So I go to cancel today (8 15 14) and they advised that because I went 4 days past the 11th I had to pay an additional month which would now take me to Oct 15th and not 9 11 14 (90days). Not happy but I said whatever it is $ 40 +, just cancel me. Then I was told in addition to the $ 40 + I would have to pay the $ 25 cancel fee (ok) and a $ 39 rate lock in fee. I blew a gasket. Rate lock in fee for what. She politely says so my rates don't go up. But I am canceling. She calls over another young lady who tells me "everyone that goes past the 90 days has to pay the lock in fee". My response was to ask her if she was listening to what she was explaining to me, that being I had to lock in my rate for a non-existing membership as I just canceled it. She repeated herself and I said just because you repeat it doesn't make it right. In the end I will take it up with the manager on Monday but when I come back next summer I will go someplace else. AND over the next 40 days or so that I am here I will tell everyone this story in that it is just that ridiculous. Penny wise, dollar foolish. Go back to business school or go to business school or mentor with someone who has great customer service because you City Fitness Owner/manager are missing the boat.UPDATE - Went to gym today to work out by prior to getting busy I met with the Billing Manager - Julie who waived by "Lock in Rate Fee". While I disagree with the way it was all handled until this morning I can live with it. They are in business to make money. I still wont be joining again next summer if and when I come back to Philly for the summer.

There are a lot of hidden fees - they will try to take as much as they can from you. My wife was ill and trying to cancel her membership (after more than a year of membership) was really difficult. They seem to purposely make it as difficult as possible. She had to physically go into the location to cancel, and even then they are going to charge her for next month because it "takes 30 days to notify the billing company" which makes no sense. I spoke to Mike, the assistant general manger, who was very rude and also told me he would call back, but never did. I filed a complaint with the BBB.

I initially went to this gym because of the availability of their classes (and their instructors who were in majority really nice and knowledgable). I should have noticed this from the tour but the place is overcrowded, classes are overcrowded, mats for yoga are old and really smelly, and then as I continued on they changed their policy and started charging $5 for each class you signed up for but wasnt able to make (I also received multiple charges for classes I did attend and had to go through a process to get my money back - in the end they still charged me for one day I did attend but I was too tired to pressure them about this). This is not a single incident either, I spoke with multiple members who were charged for classes they attended and who were unhappy about how this was handled.Even though they changed the details of their contract and members havent signed the new and revised policies - they still hold you to your contract (I thought that when changes occur within the contract and you dont sign this new contract, legally you are no longer bound to the old contract- but thats not what the administrators/managers at the gym will tell you and they are not very nice about it).I just felt like a nuisance to the managers/employees and someone who was being taken advantage of at this gym and not a member who was being taken care of.

Very bad billing practice. I cancel my membership with the manager last year and they bill me extra for not informing them 30 days before. Even though i paid the following month to validate my cancellation, the receiving a billing from them after one year that my accounts was rather freeze. They charge me after one year a renewal fees and two month even though i have cancel my membership over a year.The billing manager is telling me to now send her an email to stop feather billing on my accounts. I will need help to deal with this people legally. if you feel they have taking money they should't have you are welcome.

I'll start with the good:-Relatively clean facility-Members are friendly for the most part, but that has nothing to do with the gym it's just a plus-Equipment is usually in working condition, and there is plenty of equipment-That's about it for the goodThe bad:-Terrible billing practice. Will continue to bill even after you cancel.-Tons of hidden fees- Fee to sign up, fee to cancel early, fee to cancel on time (no, I'm not kidding), fee to make sure that your other fees don't increase (again, not kidding. It's called a "rate-lock fee")-They will try just about anything to get a sale out of you or to get you to sign up, including lying to your face about their policies.-Membership prices often vary from member to member, not a good sign-Membership fees have been continuously increasing-Staff is very cliquey and inattentive at some timesAt the end of the day, it's a nice place but don't be fooled by it. City Fitness isn't a gym, it's a sales room with dumbbells.

I received a flier from City Fitness in the mail, so I phoned them to obtain some information and a 'Freddy' was so unprofessional that I hung up on him when I realized that every time it was my turn to speak, he was too busy conversing with others. MAJOR FAIL.

City Fitness Philadelphia is a 20,000 sq. ft. state of the art fitness club located at 2nd and Spring Garden St. that combines state of the art, atmosphere and convenience.City Fitness boasts a brand new turf area for personal training and "functional" exercises, TRX equipment, and a spacious, tiered cardio deck housing 52 pieces of Star Trac's new cardio E Series equipment, each with a personal 15" screen TVs, fans and iPhone connectivity built in.Instructors lead more than two dozen group classes per week, including yoga, spinning, Zumba, Les Mills BodyPump, cardio kickboxing, Bokwa and unique Indian or hoop dance classes. And as of 2013, City Fitness is the exclusive Philadelphia partner of Mike Boyle's THRIVE, the leading personal performance system, rated #1 in Men's Health magazine!Other amenities include: free parking, free wifi, large and clean locker rooms with individual showers and dry saunas, stand-up tanning, towel service upon request, and a healthy juice bar to whip up your recovery or protein shakes.City Fitness has two membership packages that start at an affordable $34.99/month, plus personal training packages and other options to suit your needs.

I went there, just to take a look at the facility and see if I wanted to become a member, the lady at the front desk was very kindly, until when I decided that I don't want to become a member. I noticed that there were a lot of hidden fees that she didn't even mention, for instance she said that you won't get a contract cause it's on a month to month basis, but on the other hand, if you want to cancel within the first 6 months, you will have to pay a $100 cancelation fees.. so you have to be very careful when signing up with this gym.. many things they just won't tell you, I even spoke to the vice president of the gym, his name is Jeff Quinn, I told him about his staff member and that I didn't like the way she was acting, but he was very unprofessional and didn't really cared about what I had to say.. so bottom line.. these people are very nice when you trying become a member, but as soon as you try to cancel your membership, they'll show you who they really are. And plus, there's a lot of hidden fees.