Crunch Fitness in Phoenix, situated at 1818 W Bell Rd, offers gym-goers a variety of workout options in a clean and spacious setting. Operating out of Deer Valley Plaza with extensive hours throughout the week, this gym is accessible for early risers and night owls alike. The staff is known for their friendliness and professionalism, with multiple reviews praising the gym's well-maintained environment and the range of equipment available.
Pros:
- Convenient location in Deer Valley Plaza.
- Extended hours of operation cater to various schedules.
- Well-maintained and clean facilities.
- Friendly and professional staff.
- Diverse range of workout equipment and classes.
- Reasonably priced memberships.
- Non-crowded environment enabling quick workouts.
- Positive reinforcements from staff to achieve fitness goals.
- Personal training and state-of-the-art fitness equipment.
- Hygiene and customer service are prioritized.
Cons:
- Numerous complaints about difficulties canceling memberships.
- Customer service issues, particularly with management responsiveness.
- Some reviews indicate billing discrepancies and overcharges.
Location / Contact
- Address: 1818 W Bell Rd, Phoenix, AZ 85023, United States
- Phone:+1 602-346-0463
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (122)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.8-star.
This business has 122 reviews.
The address is: 1818 W Bell Rd, Phoenix, AZ 85023, United States .
The contact number is +1 602-346-0463
This service is listed under Gym .
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Louie Gomez
10 months ago
Great place just need to keep paper towels filled to disinfect equipment
sofia martinez
10 months ago
Terrible management, care more about money than their customers.
Alyssa Manzanarez
10 months ago
Wonderful staff, super clean facility. Knowledgeable trainers and great workout vibe.
Shae Petroff
10 months ago
Had challenges canceling due to not being able to cancel in person, front desk giving the wrong email, and the contact information on the website being incorrect. Super frustrating experience. Eventually received a call from GM of a nearby store who helped resolve (thank you).Updates from 1 to 2 Star after the situation was resolved.Imo this gym is too expensive for the services offered. Other gyms (Ahem, EOS) have memberships that are both less expensive and offer more. They also ensure their saunas are kept in working condition (the female sauna at crunch was perpetually broken for my wife)
Lisa Padilla
1 year ago
Charged my son's account after we had cancelled gym membership, we have emails from Bryce whom is the manager stating we will get our money back., Now have to deal with the hassle with disputing charge with the bank.
Kt
1 year ago
No matter how many times I’ve asked this gym to cancel my “membership” (membership they magically forced me into with absolutely zero agreement from me) they will not do it. I’ve sent letters, called, nothing. They charge me monthly. I never agreed to a membership with this gym, they took my information from another gym and just started charging me and will not stop. I don’t even know where this gym is located (because I would never have signed up to go here in the first place). I’ve reported to BBB and nothing. It’s pretty insane this gym gets away with stealing money from people who don’t even know their gym exists because they’ve never stepped foot in it and never agreed to be a member. Complete scam. Years of taking my money and refusing to cancel a membership that I never agreed to in the first place.
Zakaii Zaki
1 year ago
Thank you to Avin for the great hospitality. He gave us a tour and he the reason why I signed up . Great gym
Blanca Orta
1 year ago
Worst service ever!!! I cancelled and they have been trying to charge my account after I cancelled and received cancellation confirmation.
Arlie Cates
1 year ago
It has what you need. It was definitely different than my hometown Crunch. This one was not crowded at all and I was able to get in and get out in a timely manner.
Josephine Orban
1 year ago
Terrible, I feel scammed out of my money. I originally won a free month with them and then signed up for a membership. I was charged for my free month as well as fees they said would be waved for signing up. So that was the first red flag. Then when I decided to cancel I was told to email the manager, so I did. No reply, I called 3x and kept getting “we’llhave him call or email you”, again nothing. Needless to say I kept getting charged and it was a complete hassle to cancel. Find a better gym!