Crunch Fitness - Phoenix

- never signed up here so how do you have my information?- I've tried cancelling many times and have been told many times that I have cancelled- keep getting calls about late payments- everytime I ask for help or to speak with a manager, he's never available and never gets back to meI never signed up and I live far away so apparently I'll have to make a day out of cancelling a gym membership at a gym I've never been to. Scammy business model.Sign up literally anywhere else.

If I could give 0 stars I would. I was lied to when I signed up, regarding my guests privileges. After only using the gym for 3 days, I canceled my membership and was then informed that I would be responsible for 1 month plus the annual fee. Their general manager, Coulter Greenwell, is not willing to work with me on pro-rating the fee due to an error on their employees part. They clearly only care about money and not the customer.

I was being charged for over 3 years despite not ever stepping foot into the gym except to try and cancel my membership.After sending various emails and leaving a review, Coulter stepped in and verified that my membership has now officially been canceled.I appreciate his quick response in resolving my matter.

I was dead set on signing up and becoming a member at Crunch because I am aware of the quality of equipment and price. I came in with my girlfriend to redeem our 3 day free passes in which I was going to seal the deal and sign up after the 3 days. However, because my girlfriend came from out of town they would not let her in. They required her to pay $20 for a day pass which is equivalent for two months of a membership. Because of this, I will be staying at my current home gym.

Do not sign up for the personal training program for your safety. My boyfriend and I went through two trainers. One told me I should only be eating 1000 cals a day to lose weight which is extremely unhealthy and unsafe. The other rushed through our workout so fast without warmup that my boyfriend sustained injury. Even after the medical documentation was given, Crunch refused to cancel the contract.My boyfriends medical documentation is on his account with you. He has spoken to you multiple times about the issue and to please cancel. Now that he's healed from his injury he's been at the gym once since you told him to either come in or waste his money. Not their problem.

Great gym to train at. Has just what I need to work out. Well taken care of. Staff is wonderful, they make you feel well at home. They also pump you up wheel encourage you to get one more🙂 …

I have been a member since Crunch Fitness opened in January of 2019 . The facility is clean and well maintained with friendly staff. Membership packages are priced more than fair for what you get. Gym members are awesome and I have made a few friends here 🙂 The trainers and class instructors are top notch ! …

So I just signed up less than a week ago I go in for my consultation and the guy I met with definitely over worked my legs it was a struggle to walk for several days after. However the issue for me really is that as soon as I left the gym I was feeling sick so I went and got a covid test done which has come back positive. thinking I'm doing the right thing I call the gym and let them know that I feel like that's were I got it from and I dont feel like anything will be done or any of the new coming people will be told I kinda got blew off so I'll be cancelling my membership I dont feel like our health is priority

This people are thieves. They are charging when you can't use gym and still charging annual fees when you are frozen waiting to go in and cancel.. two weeks after i froze they charged me annual $49! Not yo mention I've never used gym once from January!! When they sold membership high pressure and lies!!Update I still am being charged and I had several messages to come back to crunch and so I thought it was finally canceled but no.. they're still charging me and I went into the place and they say they can't cancel.. I have to talke to manager who's only there Tues morning!!!!! Stop charging me. I'm going to my bank to stop them.. I now have a note showing that I went in and they refuse cancel that reception gave me.. because manager doesn't answer emails and why?? Because they need my money desperately enough to refuse cancel. So tells me they're desperate broke and willing to ruin reputation to keep $23 a month.

I'm actually a member from Blast Fitness - and I have been doing business with Crunch until now. Their new ownership is absolutely terrible. I have had multiple accounting issues with them of which were in fact their fault, and they never have the ethical solution which is to reverse charges. Their employees also don't know this information to be able to disclose it to avoid future conflicts of this nature. My account is currently frozen - and heavily reconsidering after almost 3 years.