Crunch Fitness - Phoenix

Love working out here!! Never too busy and a ton of great equipment. Staff are amazing!

Absolutely love this gym, especially their classes! Best decision I ever made!

Fabulous facility with lots of great equipment, a unique HIIT zone and group fitness instructors that are fun and approachable!

What an amazing facility! Great variety of classes and such a friendly staff!! Love that there are classes for everyone!

Great gym! Never too crowded and a friendly staff

Great Facility with awesome management, personal trainers, and instructors. Want results? Come here

Awesome staff, great classes! Good selection on equipment!

The classes are so fun and there’s so many different types of classes to change it up

Run away from this gym! If I could give a 0 star review, I would!Franchise Owner - please know that you need to make changes to your general management before you lose more than members and income!We (our family of 4) were very happy members of Fitness One for over a decade, but they sold our contract during the pandemic. We were satisfied with Crunch because they told us we were "grandfathered in" and would not have any changes to our membership. That was until September of 2022 when they forced us into a new contract. (We received a small portion of our previous amenities for a higher annual fee and higher monthly fees.) We were not made aware that our membership would be changing until we came in to the gym to workout and were told we needed to sign new contracts. We were verbally told how our membership was changing, but we never received a copy of our contracts even though I've asked repeatedly. (At Fitness One we could participate in classes as well as have full use of the gym. There was also free childcare provided. At Crunch Fitness, we were only able to have use of the gym.)We were not happy about these changes, but were willing accept them. That is until they could NOT get the billing straightened out. We were charged a higher fee on my daughter's account than were were told we would be paying. In December of 2022 after asking them to straighten this out in October and again in November, I had enough and asked the general manager to cancel our memberships. Unfortunately, our increased annual membership fees fell within the 30 day cancellation and the general manager had the audacity to go ahead and charge us EVEN THOUGH WE WEREN'T GOING TO BE MEMBERS FOR THE YEAR TO COME AND REFUSED TO REFUND US CONSIDERING ALL OF THE HASSLE WE'D BEEN THROUGH. I pleaded with the general manager to have a heart and do what was right, but he refused. I told him I hope that he is never is the same position because karma can be 100 times worse. He then starts saying out loud to whoever was listening to the conversation that I was threatening him. Unbelievable! But I should've known he'd resort to ending our conversation this same way, as he had done this in one of our earliest phone conversations. Just plain disgusting customer service!I have spent WAY TOO MUCH time trying to get this straightened out with the incompetent and dishonest general management. I have been more than patient and willing to work with this company. I really don't want this to happen to anyone else!

I've been to a lot of gyms all over the valley and crunch fitness is by far my favorite. Easy sign up at an incredibly great price makes it even better. I've been a member for about four years and have never had an issue. Wide variety of equipment available and classes to participate in. After your workout, it's always nice to relax with tanning, massage chairs , or red light therapy. It's always a pleasant experience with the staff and they're very helpful, especially Anthony and Freddie, who are top-notch trainers.