Crunch Fitness - Phoenix

DO NOT GO TO THIS PLACE. Please heed this warning. You will get ripped off and over charged. Even after months of cancellation. Coult the general manager and his crew are not to be trusted. Don't get yourself caught into this entrapment of continuously being charged after months of cancellation. CUSTOMERS BEWARE...

Music is way too loud! Machines are outdated, and they won't stop emailing me. They've texted me from 2 different numbers and I've blocked 4 email accounts so far.

I recently signed up and noticed right off the bat that this gym is a lot better when it comes to morning crowds, and the people there working are very nice..my biggest and most important concerns when finding a gym are that there are not enough cleaning stations at this gym and they're never usually properly stocked... also upon trying to tan in their lay down bed for the first time it was pretty filthy to a point where I did not feel comfortable using it.. there are no mirrors in the locker room unless you are at the hand washing stations, and no paper towels at all...also the music In the locker room is way too loud. Looks like I'll be keeping my planet fitness membership after all.. I had high hopes for this gym so I'm pretty disappointed .

This gym is a scam. They had 2 of my cards on file and were charging me every month on both cards at the same time and refuse to refund me my money. Everyone I've talked to has been rude about it. Their customer service skills are horrible and they are very unprofessional. DONT ever go to this gym unless you want to be scammed.

Good luck trying to cancel your membership! I knew this was going to happen! If you don't know anything about gym membership cancellation; Google that and there is a slew of articles of it's nefarious business practices. Not just with Crunch Fitness, but it's an industry standard and they know it.So on Aug 30th 2022 I called to cancel my gym membership and they said I had to come in to do that; they generally try to make it hard and time consuming to cancel your membership, I get it! So I went in to cancel and the employee up front pulled up my account clicked a few buttons and said done! I asked if he was sure and he said yep and confirmed with another employee there and yes good to go! I asked for a confirmation and they said I'll get one. Needless to say, I did get an email from Crunch Fitness that day and assume it was the cancellation confirmation.About 10-15 days later I get charged for my monthly fee. I called to inquire and they said that it was a final payment, but confirmed that my account was cancelled.Sept 29th 2022, I get charged for my yearly fee. I called again and inquired about this fee and said that I cancelled last month. This time they check and said NO my account was active. They said if I wanted to cancel I needed to come in to the gym. As I was researching this and finally read my last email from them; it turns out it was an email to renew my membership! I'll take blame for no reading this the first time! I went in to cancel my membership this time bringing a letter of cancellation and signing it was an employee there so we both know and understand my intent to cancel!! She again click and few buttons and confirmed my membership was cancelled and that I would not be charged any further. I said I didn't believe her until I get a confirmation; she said she'll email me, but not from Crunch Fitness. It came from a personal account since she said they can't email from Crunch Fitness. I got the confirmation from a Gmail account. I told the gal that I would need to still file a complaint with the BBB to try to recover the extra charges and that's me being diligent, but read they're BBB complaints and it's nothing new regarding billing issues.In the end, I won't be surprised if I get charged again; this time a "final final charge". I won't be surprised if I had to come in again to cancel my membership. I won't be surprised if the gal that was assisting me is no longer working there the next time I come in to cancel my membership; cause all they can say is she's no longer here and that I needed proof of my cancellation. This email might not mean a thing. They have sign posted up front that states "Smile Your On Camera" will they check that as proof; probably not.

Very good location! Personal trainers and STAFF were awesome to work with always very polite. Good customer service. Clean environment to get a good work out in. Definitely would recommend my friends in Phoenix AZ to get a membership to. Happy to say positive things about this establishment.

This people are thieves. They are charging when you can't use gym and still charging annual fees when you are frozen waiting to go in and cancel.. two weeks after i froze they charged me annual $49! Not yo mention I've never used gym once from January!! When they sold membership high pressure and lies!!Update I still am being charged and I had several messages to come back to crunch and so I thought it was finally canceled but no.. they're still charging me and I went into the place and they say they can't cancel.. I have to talke to manager who's only there Tues morning!!!!! Stop charging me. I'm going to my bank to stop them.. I now have a note showing that I went in and they refuse cancel that reception gave me.. because manager doesn't answer emails and why?? Because they need my money desperately enough to refuse cancel. So tells me they're desperate broke and willing to ruin reputation to keep $23 a month.

Great gym to train at. Has just what I need to work out. Well taken care of. Staff is wonderful, they make you feel well at home. They also pump you up wheel encourage you to get one more🙂 …

I'm actually a member from Blast Fitness - and I have been doing business with Crunch until now. Their new ownership is absolutely terrible. I have had multiple accounting issues with them of which were in fact their fault, and they never have the ethical solution which is to reverse charges. Their employees also don't know this information to be able to disclose it to avoid future conflicts of this nature. My account is currently frozen - and heavily reconsidering after almost 3 years.

During Covid we attempted to cancel our membership with FITNESS 1. We called and called and even drove by but the line was never answered, there was no voicemail and the gym was closed, obviously. Come to find out, FITNESS 1 had been bought by Crunch. We only find this out this year after seeing charges from a gym we never signed up with. No notifications were made from FITNESS 1 that they had been bought or that charges would resume. It appeared online and at the building as they had gone out of business and no charges would ever resume. Apparently FITNESS 1 sold all memberships and info to Crunch and transferred them as a way to make up for losses? Either way, ethically sketchy & overall poor business practice. Now, when calling crunch, they will not retroactively refund without PAPER evidence… I’m sorry, how are we supposed to have a paper trail when we called and the entire building & business was not only closed from Covid but also because they went under? The BBB has many similar reviews. Stay far away from any company that does this.