Orangetheory Fitness located in Paradise Valley Marketplace offers challenging, varied and fun workouts that are sure to get your heart pumping. The gym offers services from Monday to Sunday, accommodating to even the busiest of schedules. Clients appreciate the energizing environment, excellent coaching staff and the ever-changing workouts, making every session unique and engaging.
Customer service however has been a point of contention for some, with issues regarding membership cancellations and hidden fees. The gym may benefit from addressing these concerns and enhancing its communication channels for better customer satisfaction.
Pros:
- Challenging and varied workouts to keep members engaged
- The coaches are highly appreciated for their knowledge, motivation and personable approach
- Convenient opening hours, operating even on weekends
- Offers a perfect balance of cardio and strength workouts
- Significant improvements in clients' fitness levels and weight management
- Community-like feel amongst members and staff make workouts enjoyable
- Workouts are constantly changing, keeping them fresh and challenging
- Clients show love for the energetic music that accompanies workouts
- Emphasis on correct form to ensure safe and effective exercises
Cons:
- Issues with communication on membership cancellations and fees
- Customers have reported difficulties in getting refunds for mistakenly continued memberships after cancellation
- Customers have expressed concerns over hidden fees such as charges for booking classes outside of their home studio
Location / Contact
- Address: 10810 N Tatum Blvd #108, Phoenix, AZ 85028, United States
- Phone:+1 602-493-2002
- Website:orangetheory.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.9-star.
This business has 60 reviews.
The address is: 10810 N Tatum Blvd #108, Phoenix, AZ 85028, United States .
The contact number is +1 602-493-2002
This service is listed under Gym .
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Angelica L. Morfin
3 years ago
The app never worked. The workouts were not that challenging. Communication with staff about membership or classes was disappointing. Save your money on a regular gym membership where they’ll probably have better trainers.
Keep Faith
3 years ago
Only this location. I swapped out into different work out clothing. Everything was gone after decent workout. Told female at desk and said, "Oh I know you have nice clothes but not our responsibility, not ever!!" This really upset me as I've got family and 6 PV high school kids I gladly pay for. Lost new shirt, shorts, tennis shoes, stocks, underwear and towel. Not happy with service at all. So sad and no one has taken care of this. Pvx
Judith Neillie
3 years ago
This place is amazing. From the front desk staff to the coaches, everyone is so friendly and they all go out of their way to make everyone feel welcome. I am now addicted - but it’s a good addiction!!
Omar Rivera
4 years ago
OT Makes doing cardio so much fun. The trainers are outstanding. You get that “being part of a team” feeling. You learn to be accountable for your workouts. The staff’s customer service skills are great. You meet awesome people. You feel amazing after every session. Best decision ever.
Angy Rodriguez
4 years ago
I absolutely love being in Kim and Janice’s class both instructors are so great about coaching you , fixing your form, motivating you and helping you reach your goals. Im sure the other coaches are just as great , front desk is always so friendly. Love having my Friday workouts here :D
Amanda Garcia
4 years ago
Totally hooked on Orange Theory since my first visit! The workouts are fun and the accountability metrics are perfect for me. I have never been so consistent about working out and consequently I am in the best shape of my life after starting Orange Theory 10 weeks ago.
Beth Broadfoot
4 years ago
Love love love OTF. The workouts are amazing. Never the same one. The coaches and the music make all the difference!!! Really is the best one hour workout.
Jon Kenton
5 years ago
Been with OTF since the start of the year and loving it. All the staff at the Paradise Valley location are awesome. Having been a member of lots of different types and sizes of gyms switching to OTF has been great. Its hard NOT to be motivated with the coaches leading every session and I love how every day its different but you know you will always be getting a full body workout.
Laci Delrosario
5 years ago
I love OrangeTheory and everyone around me knows it! The variety, the friendly, encouraging front desk personnel and definitely the trainers make working out both fun and effective. I feel amazing after each workout and appreciate the flexibility of class times and locations.
Shawnee Williams
5 years ago
I loved the work out! It was challenging and well-rounded yet the environment felt very positive and approachable. I think it has a great cardio aspect to it that will balance nicely with my daily yoga practice. Thank you!