Orangetheory Fitness located in Paradise Valley Marketplace offers challenging, varied and fun workouts that are sure to get your heart pumping. The gym offers services from Monday to Sunday, accommodating to even the busiest of schedules. Clients appreciate the energizing environment, excellent coaching staff and the ever-changing workouts, making every session unique and engaging.
Customer service however has been a point of contention for some, with issues regarding membership cancellations and hidden fees. The gym may benefit from addressing these concerns and enhancing its communication channels for better customer satisfaction.
Pros:
- Challenging and varied workouts to keep members engaged
- The coaches are highly appreciated for their knowledge, motivation and personable approach
- Convenient opening hours, operating even on weekends
- Offers a perfect balance of cardio and strength workouts
- Significant improvements in clients' fitness levels and weight management
- Community-like feel amongst members and staff make workouts enjoyable
- Workouts are constantly changing, keeping them fresh and challenging
- Clients show love for the energetic music that accompanies workouts
- Emphasis on correct form to ensure safe and effective exercises
Cons:
- Issues with communication on membership cancellations and fees
- Customers have reported difficulties in getting refunds for mistakenly continued memberships after cancellation
- Customers have expressed concerns over hidden fees such as charges for booking classes outside of their home studio
Location / Contact
- Address: 10810 N Tatum Blvd #108, Phoenix, AZ 85028, United States
- Phone:+1 602-493-2002
- Website:orangetheory.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.9-star.
This business has 60 reviews.
The address is: 10810 N Tatum Blvd #108, Phoenix, AZ 85028, United States .
The contact number is +1 602-493-2002
This service is listed under Gym .
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Stacey Gilmore
6 years ago
I needed something to keep me motivated to work out in the mornings. I did my first workout and was hooked. I’ve never done the same workout and it keeps me wanting to push harder. The trainer are great and the environment is fun! Thank you!
Mollie Bryant
6 years ago
Orange theory has been the most AMAZING thing I’ve ever done for myself! The workouts are fun and challenging, all the trainers are great and it’s given me a new confidence! I highly recommend it to everyone!
Rosa Bruce
6 years ago
This gym in my view is most results oriented gym where I would send anybody to see real results. Not just is the gym put together well with elegance and class and the trainers devoted and dedicated incredibly to the art, however you’re put on an excellent system which tells you what to do exactly rep by rep.
Maria Garacia
6 years ago
These guys are doing a superb job in training us. We have different fitness goals and the crew is ensuring to offer us individual attention. Moreover, their approach is much more customized than large scale gyms.
Rachel
6 years ago
The worst thing about going to the gym, is making sure you brought your headphones, have the right playlist, do a workout that is both strength and cardio. Most importantly having great form. FOR ALL THE REASONS I HATE THE GYM, IS WHY I LOVE ORANGE THEORY! You just have to show up, it is that simple. This studio is one of my favorites, with the friendly staff and helpful trainers, it is my nightly routine.
Stacey Shapiro
6 years ago
I enjoyed visiting the OT Paradise Valley location. Everyone was so friendly and the coaches were wonderful! I loved their enthusiasm and that they made an effort to learn everyone's names and check in on the new OT members. I look forward to coming back when I am in town!
Rich Hoffecker
6 years ago
Orangetheory has really nailed how to keep clients motivated to do good things for their bodies. It can get hard waking up early in the morning and rolling out of bed to get to a 6 AM class, but after every one you feel that it was worth it. Orangetheory hires really great instructors that keep you motivated and engaged, even when you are just dragging ass in the morning. Highly recommended!-Diablo
Phil Alcock
6 years ago
Casey training with Kim was great today! She’s really learning fast and makes great efforts to welcome everyone and learn their names. Corrected me on postures a couple of times which is really helpful. Good to see someone new coming in and doing a good job. Killer session this morning at 5am but feeling great now. Thanks Phil
Lesley Deason
6 years ago
Awesome workout! The trainers keep you motivated throughout the class. Tough workout but the time goes by so fast because we are all focused and get the job done! Loving it!
Della Henry
6 years ago
I've tried every gym, class, boot camp...you name it. OT is by far the best place to get a killer workout in 60 min. PV is my absolute favorite location...and Janice, of course, is my favorite instructor! :)