Orangetheory Fitness located in Paradise Valley Marketplace offers challenging, varied and fun workouts that are sure to get your heart pumping. The gym offers services from Monday to Sunday, accommodating to even the busiest of schedules. Clients appreciate the energizing environment, excellent coaching staff and the ever-changing workouts, making every session unique and engaging.
Customer service however has been a point of contention for some, with issues regarding membership cancellations and hidden fees. The gym may benefit from addressing these concerns and enhancing its communication channels for better customer satisfaction.
Pros:
- Challenging and varied workouts to keep members engaged
- The coaches are highly appreciated for their knowledge, motivation and personable approach
- Convenient opening hours, operating even on weekends
- Offers a perfect balance of cardio and strength workouts
- Significant improvements in clients' fitness levels and weight management
- Community-like feel amongst members and staff make workouts enjoyable
- Workouts are constantly changing, keeping them fresh and challenging
- Clients show love for the energetic music that accompanies workouts
- Emphasis on correct form to ensure safe and effective exercises
Cons:
- Issues with communication on membership cancellations and fees
- Customers have reported difficulties in getting refunds for mistakenly continued memberships after cancellation
- Customers have expressed concerns over hidden fees such as charges for booking classes outside of their home studio
Location / Contact
- Address: 10810 N Tatum Blvd #108, Phoenix, AZ 85028, United States
- Phone:+1 602-493-2002
- Website:orangetheory.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.9-star.
This business has 60 reviews.
The address is: 10810 N Tatum Blvd #108, Phoenix, AZ 85028, United States .
The contact number is +1 602-493-2002
This service is listed under Gym .
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Grace Laba
5 years ago
Challenging and efficient one hour workout! Trainers are knowledgeable and friendly. Workouts are always different. Studio is clean and well maintained.
Abbot Apter
5 years ago
Greatest workout available at convenient times and the coaches are fantastic, friendly and know your name. Special shout out to Sean and Janice. Two of the best coaches.
jessie dooley
6 years ago
The trainers are all awesome, very motivating, help you push. The orange zone pushes me as well to work harder and being able to see others points pushes me to work harder out of competitiveness. I have a knee injury and I love how substitutions for workouts are provided. The other day we were paired up with a partner on the rower and one would have to do a hundred meter row while the other did something on the floor. I really liked that would like to see more of that helped to push.
Tolga Tuncay
6 years ago
Great people who love what they do. I have recently started and even though it is a group exercise I have received individual directions and help from trainers. Front desk is welcoming and they try help out with questions. I recommended this place to all my friends. I wish I found this place before. The one hour session was a bit scary for me. I have been to individual trainers for 25 min periods and I would get bored already. The energy of the trainers and the group makes an hour pass just like that. I am very thrilled about this place. In fact I started with two day Monday and Friday sessions. But come Wednesday I crave orange theory!! :).. I have photography studios around the valley. Over time I noticed the energy of my clients who go to orange theory. It has become a pattern one after another and I have decided to give it a shot. Their energy was popping out of the frame! If you just want to see what it is about, they start you with a free session. My first day I couldn’t survive after 10 mins, being so out of shape. I didn’t despair. I believe that soon enough my success story will involve orange theory fitness. I also love numbers. I can see my progress on screen and through email. Hope you join too! :)
Dakota Fog
6 years ago
This is a great studio. Workouts are fun and the coaches are consistently engaging. Kim inspires my wife and I everytime we go, and they've also recently brought on some new coaches who are all knowledgeable and energetic. Love this studio.
John Healey
6 years ago
Great service, techniclogical solutions work smoothly and I am really pushing my heart rate now. Lovely non-competitive environment and the coaches are all about safety. A much higher standard than a cross-fit class and easy to understand instructions. Love it.
Michelle Madril
6 years ago
This location has the best coaches! The workouts are great, and it’s always a different workout. They have music playing the whole time which gets me hyped up to work out. I love exercising here.
Cara Denby
6 years ago
Orangetheory Fitness is a great place to get a complete body workout that leads to results. I am a hiker who hates going to gyms, but hiking does not provide a complete workout. So I started going to OT on the recommendation of a friend. I actually like it. The workouts are different every time I go. I work both cardio and weights each time. I am given specific goals I can track and achieve. I feel stronger, fitter and healthier since I started going to OT.
Angela Rosenow
6 years ago
Each work out is unique and the coaching is just right. Kim, Chris and Janice are great at challenging you to push harder. Overall the coaches are engaged and effective. I've achieved great results since starting at OT.
Kersten Thornton
6 years ago
I have been hooked ever since my first class! OTF is a great place to for a complete body workout. After having my daughter I have struggled with losing the weight gained while I was pregnant and absolutely feared being judged at a gym. OTF does a great job at making everyone feel as comfortable as possible yet still pushes you to be better at every class ! I feel stronger and healthier than ever before.