Orangetheory Fitness located in Paradise Valley Marketplace offers challenging, varied and fun workouts that are sure to get your heart pumping. The gym offers services from Monday to Sunday, accommodating to even the busiest of schedules. Clients appreciate the energizing environment, excellent coaching staff and the ever-changing workouts, making every session unique and engaging.
Customer service however has been a point of contention for some, with issues regarding membership cancellations and hidden fees. The gym may benefit from addressing these concerns and enhancing its communication channels for better customer satisfaction.
Pros:
- Challenging and varied workouts to keep members engaged
- The coaches are highly appreciated for their knowledge, motivation and personable approach
- Convenient opening hours, operating even on weekends
- Offers a perfect balance of cardio and strength workouts
- Significant improvements in clients' fitness levels and weight management
- Community-like feel amongst members and staff make workouts enjoyable
- Workouts are constantly changing, keeping them fresh and challenging
- Clients show love for the energetic music that accompanies workouts
- Emphasis on correct form to ensure safe and effective exercises
Cons:
- Issues with communication on membership cancellations and fees
- Customers have reported difficulties in getting refunds for mistakenly continued memberships after cancellation
- Customers have expressed concerns over hidden fees such as charges for booking classes outside of their home studio
Location / Contact
- Address: 10810 N Tatum Blvd #108, Phoenix, AZ 85028, United States
- Phone:+1 602-493-2002
- Website:orangetheory.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.9-star.
This business has 60 reviews.
The address is: 10810 N Tatum Blvd #108, Phoenix, AZ 85028, United States .
The contact number is +1 602-493-2002
This service is listed under Gym .
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Stephanie Olsen
6 years ago
Orange Theory completely revitalized my workout routine. I would spend so much time at the gym wondering what to do, and OTF takes the wasted time away. It's an incredible workout and love going there.
Reina Moreno
6 years ago
Love coach Kim! I take her class very time I’ve come and she remembers me. Love that I can come to class and not feel like the new girl. She is positive and encouraging!
Jessica O'Shea
6 years ago
Two years, 40+ lbs weight loss. OTF Paradise Valley changed my life!
Matt Robinson
6 years ago
5 years, 750 workouts and still going strong at OTFPV. There is no better way to get and stay in great shape. Love the team, especially Kristen, Chris, Dan, Janice and JJ at the front! Their energy and passion bring the whole thing together.
Staci Fine
6 years ago
JJ in paradise valley is such an awesome coach . Music is always pumpin and she motivates everyone to keep moving! Thank you!!! If you struggle with any of the moves bc of pain in certain areas all the trainers help to provide adaptive methods to get thru each exercise! 😉🎶💪 …
Steve Hill
6 years ago
I connect with this workout regiment based on the fun gaming aspect of the individualized HRM-based tracking system, the followup email after each workout containing the details, non-confrontational coaches, and the positive energy of the class as a whole.
Cortney Talbott
6 years ago
Amazing workout! The best trainers in the valley. I’ve tried a few other gyms over the past years but nothing compares.
Shreja Tahiliani
6 years ago
OTF always has the most fun, inspiring, and challenging workouts. The coaches are incredible and the environment is motivating and encourages you to push yourself to the limit.
Jessica O' Shea
7 years ago
I keep going to the Paradise Valley location because of the coaches and the front office staff. They treat you like family. The team at PV really cares about helping you to reach your goals. I'm down 40lbs since March 2016. The workout is fun, challenging, and never the same twice. OTF has completely changed my life.
George Hadley
7 years ago
Love OTF, I show up, the work out is already set up, involves multiple challenging exercises, including upper and lower body, cardio and strength. There is motivating music, the instructors are inspirational, and the atmosphere is electric. What more does one need