24 Hour Fitness

The last time I went there it wasn’t super clean. That’s actually a reflection on all of 24 hour fitnesses I have been to. Some are clean some aren’t. And all of the older air conditioners look dirty. …

Great place to have your auto broken into at least once a week even with the make shift security guard sitting in the lot. Lacking customer service etiquette. The only thing that this gym has going for it are the hours. Management is also …

There is little to no attention paid to managing the guests coming into this place. People are coughing, some don't have masks on, the towel dispensers are empty in the ladies restrooms most times...what about air quality? Since the time restriction was lifted, it feels like this location has thrown all caution to the air. Be more responsible and take your jobs and obligation to keeping this community safe more seriously. It's unbelievable...how hard is it really? You can't just announce over the speaker that masks are mandatory and not enforce it!

I came in this Sunday around 2 pm, I don’t have a membership but I was willing to pay out of pocket to use gym/ sauna for the day. ( young girl at front desk, refused my business and said I can only use the Gym if I buy a membership with her. I Have never heard of that in my life. No manager present in the whole gym is what (front desk) told me. Basically said if I don’t want to spend the money on a membership you can’t work out. I have been a customer of this location for years. Interesting how there’s a whole big Gym with many people yet no management anywhere. Sad experience considering I used to like this gym.

First time back to the gym in 16 months. The staff needs to step up and demand people keep masks on the entire time they are inside. Five staff including 2 managers gathered at the front desk and no one saw people going with no mask upstairs working out. It's not enough that they demand people walk in the front door with a mask on. The staff needs to do better to protect all of us and demand that the few keep their masks on. Please post someone upstairs to keep us all safe.

I am writing to complain about the poor experience I had at your gym today and the unacceptable response from the manager Jessie Rodriguez.I have been working out for over 7 years now and have been a member of several fitness institutions. As well as being a guest of family and friends at their own gyms.As you can understand a morning workout is important to many. It allows us to prepare ourselves mentally and physically for the challenges we may face throughout the day. Unfortunately, due to my experience today it started my day off on the wrong foot.I was an active member at the Miramar location but recently I have decided to go to your gym in Plantation. Three weeks ago, I renewed my membership for the full year in the amount of $350 and I have visited the gym several times now without any incident. This morning the manager Jessie was at the desk doing check in and he was having a hard time scanning my mobile device. Once scanned I proceeded to enter and start my workout, but he abruptly stopped me and stated my membership was not active. I questioned that immediately as I had just renewed and paid the annual fee. He was very rude and standoffish when I told him that was definitely a mistake. As this was happening another staff member came over and was able to locate my information and corrected the manager to state that my membership was active. Rather than admitting his error he tried to imply this was due to my negligence in not updating my contact information.I decided to enter and begin my workout, but I decided to ask an employee for the name and position of said manager. At that moment Jessie decided to raise his voice, even though I was not directing the question to him and answered rudely that he was the manger of that employee. Which I believe to be extremely rude and unprofessional. It was moments later that Presley came over to speak to me and offer an apology over what had just occurred. While I appreciate his effort, it wasn’t for him to apologize for the unprofessional behavior of his manager.I expect to receive a full explanation regarding this matter. I hope that you would take this complaint seriously.

Today I was coming in as a guest to see if I could get a pass to really try the gym out and experience what the gym had to offer, even if it were for a few days. I was considering joining.When we asked about a pass, instead of providing us with one, the manager tried to upsell the member who bought me in as a guest for an additional $20.00 dollars a month.When we informed the manager that all we wanted to do was just get me a pass so that I could try it out, the manager said it couldn't be done without the additional monthly increase.We then let him know that we came in the same car, (hoping that he would be cool and just let me in with a pass so that I didn't have to be sitting there doing nothing,) he didn't care. Not one bit. He just stood there looking at us indifferent. As if to say "And your point is??"Once I realized that the gyms policy is not to care if you had to sit in their facility doing nothing because a member wouldn't allow themselves to be up sold, I made myself comfortable at one of their sales stations and did some work.I'm glad I had my back pack with my laptops so that I could get some work done. If it weren't for that I would have had to sit there doing nothing.I think any facility that has management that doesn't care about denying access to members guests simply because they weren't able to charge a member an extra $20.00 a month should not be a place anyone would want to go.Way to go with that excellent customer service 24 hour, way to go.

Love this gym, it’s very clean with several cleaning stations fully stocked all around the gym. Huge area available so you’re not on top of the next person trying to work out. Wet friendly and helpful staff. Affordable monthly cost with no contract. Very extensive list of virtual work outs including yoga and breath work!! I love this gym 😃 Steve assisted me when I purchased my month to month plan. He was very helpful and informative.PS- Right now due to covid guidelines they are not open past 11pm. But they are usually open 24 hours.

Had a terrible and overall funny experience coming here. I go to school in Orlando but have lived here and still live here locally my whole life. I came one day to workout with my brother who is a member and as we were discussing with the …

I used to be a member here. I remember now why I terminated my membership. I was refused a 3 day guest pass because I’m not a resident and could not provide a local ID. I love training and to be excluded from an activity I enjoy doing is …