single listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing image

Planet Fitness, located at 4900 County Rd 101, Minnetonka, MN 55345, offers a clean and inviting atmosphere for gym enthusiasts. Open early and closing late, it ensures flexibility for members to workout at their convenience. The staff, particularly Hosea, have been praised for their friendliness and helpfulness. However, some members have experienced inconsistency with staff and cleanliness due to high employee turnover.

Despite affordable membership rates and a variety of equipment, the gym has room for improvement in handling complaints and maintaining consistent operating hours, especially for night-time users. Planet Fitness stands out for being a budget-friendly option in a clean and welcoming environment.

Pros:

  • Friendly and helpful staff
  • Clean and well-maintained facilities
  • Good variety of equipment
  • Affordable membership rates
  • Convenient hours for early morning and late-night workouts
  • Hydro-massage beds and massage chairs
  • Welcoming environment with no judgment
  • Knowledgeable trainers available
  • Inclusive and non-intimidating atmosphere
  • Black Card membership offers additional perks

Cons:

  • Inconsistent staff performance
  • Reduced operating hours
  • Issues with membership cancellations

Location / Contact

Rating Stats

4.5

out of 5.0

74 reviews
5.0
2 reviews
4.0
14 reviews
3.0
15 reviews
2.0
5 reviews
1.0

Reviews (110)

author-img

Nice clean place. The busy meter is nice!

author-img

Super clean and affordable!! Great staff

author-img

Great for basic workouts. Thank you

author-img

I'm usually not the one that would give a bad review until I believe something has to be fixed. I signup for Planet fitness and it was/still a hell to cancel my membership.1st. No way to cancel online or on the app.2nd submitted a request online and for 7days plus no response and still no response.3rd. Called my location and was told it was canceled.4th. 1 week later after cancelation I was still charged.5th. Called the store and the store agent told me "I cannot help you and we have no one here that can help you at this moment" Referred me to "annoying corporate" and was told to call my location.6th. Called him back and was given all kinds of misinformation like "You can to come in to the location to cancel as we need to make sure is you then "oh I can get my boss in "quote" to cancel but I cannot do anything" - While laughing at me. Why should I have to come in and sign off membership when everything was done online? Why did someone tell me they can help me and not finish the process they started. I know your store is focus on helping members in store, if they will talk to people over the phone, they need all the information and need to be professional.By the way, I canceled my membership because they changed their hours without noticed. You should send email when you change your hour. I only signed up because it was 24 hours and now it less than thatAnd yes, I'm yet to be helped. This review stays up until I get my help.

author-img

Basic gym with the spa options. Usually a little understaffed

author-img

It's pretty bad when the employees cant rack their weights even though they have signs all over the gym that say please rack your weights most of the employees are very good there's one in particular that leaves a mess when he works out

author-img

I really enjoyed my time at this location until a couple of weeks ago when I pulled up at 0230 to a locked door and a sign detailing a change in hours due to inconsistent overnight staffing availability--which blows my mind that for such a sizable and nice facility in a decently populated area there's nobody who can occupy the desk overnight, but I digress.The reason I have stuck with PF over the years is I travel a lot for work and my shift schedule changes on the regular. PF is pretty much everywhere and mostly every location I have visited offers 24/7 access. That's the value I get from my membership.I understand there are likely issues going on behind the scenes that cannot be addressed publicly. But that doesn't alter the fact that I have to travel between two different gym locations now during the week as neither is 24/7...but more like 24/3 or 24/4. Anyway, I know it's no major loss to whomever might be reading this. I just hope that you get back to normal hours of operation soon. I worked hard this summer coming off the bench from a previous fight with cancer. Not ready to give that up. Neither of the locations between which I'm currently bouncing offers quite the same experience, but for now I must make do.Happy Holidays to all. Be safe. Be well.

author-img

Great gym, good equipment, best value in the market.

author-img

I like this gym. It’s clean, usually there’s about 12 people in the whole place when I go (from 6-9). I take showers here and they’ve never been dirty. One of my concerns while working out here are the employees. When me and my stepmom took a tour of the place, he continually encouraged us to take our masks off- I just wish he said nothing, it’s really none of his business if we choose to wear a mask. It seems whenever I have a concern it is brushed off. The other day, the women’s locker room was practically pitch black. The locker room part was dimly lit, but the shower area was dangerously dark (sometimes there are puddles on the ground to be careful of). He brushed me off, saying that they where automatic. When another lady walked in to the locker room, she also remarked how dark it was. It also did not switch on with either of our motions. When I went back 30 minutes later it was still dark. It is a nice gym - I will continue to go here, I just wish the employees where more understanding and courteous.

author-img

Pretty decent, ordering on the app makes things cheaper and easier, they’re pretty prompt with service and they’re food is okay, I have had both hood and bad experiences here. Night shift ain’t as good.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 110 reviews.

The address is: 4900 County Rd 101, Minnetonka, MN 55345, United States .

The contact number is +1 952-446-7982

This service is listed under Gym .

Add a Review

Your email address will not be published. Required fields are marked *

Rate this business! *
Add Photos