Located at 5815 W Norfolk Rd, Portsmouth, VA, Planet Fitness offers a welcoming and well-maintained space for fitness enthusiasts. The gym provides a range of workout equipment ensuring you rarely have to wait for a machine. The staff consistently receives praise for their friendliness and professionalism, contributing to a positive atmosphere. The gym is also notably clean, with stock readily available at cleaning stations and plenty of hand sanitizers, enhancing the overall gym experience.
However, there are areas for improvement. Issues such as cold showers, the gym not being open 24/7, and security concerns have been highlighted by members. Despite these drawbacks, Planet Fitness remains a solid choice for budget-conscious individuals seeking a friendly and supportive environment for their workouts.
Pros:
- Wide variety of exercise equipment.
- Friendly and professional staff.
- Clean and well-maintained facility.
- Rarely crowded despite high membership.
- Affordable membership options.
- Ample parking space.
- Helpful and courteous customer service.
- Strong adherence to hygiene standards.
- Convenient location.
- Inclusive, non-judgmental environment.
Cons:
- Inconsistent hot water in showers.
- Not open 24/7 as previously advertised.
- Reports of lockers being broken into.
Location / Contact
- Address: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States
- Phone:+1 757-330-5362
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States .
The contact number is +1 757-330-5362
This service is listed under Gym .
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Nicholas Hansford
2 years ago
Great staff. Clean and good selections of machines. Gets crowded with after work crowd
Richard Hendricksen
2 years ago
Probably have your people that are leaving flyers at peoples doors not do it at 4am setting off everyone’s security cameras and causing worry as to who’s in their property so early in the morning. Very unprofessional.
mdhf
2 years ago
A little ... dated. And for some reason this location (im coming from out of state) has masks as OPTIONAL during workouts and only worn when walking around etc. (Which btw is not being actively enforced). Multiple people/groups just hangin out like they're at the mall. Not wearing a face covering etc. The pandemic isn't over just because youre over it. Please keep us safe PF.
Jesse Worrell
2 years ago
Clean, well run gym. You can use the machines you want. Generally not too crowded. Currently NOT OPEN 24 HOURS.
Pamela E. (Pam)
2 years ago
Hadn't been to the gym in quite a while. I was truly pleased with the cleanliness of the facility, especially during this time. I felt safe while working out.
Sean McDaniel
2 years ago
Great gym truly judgement free!! All of the criticism I have ever heard about Planet Fitness were untrue. Indo wish they had a leg press machine that uses plates!!!
B W
2 years ago
This location it is probably one of the nicer ones I've been to in regards to customer service. The only grievance I have is that there's not as much variety in equipment, but otherwise it serviceable and the plus one guest privilege is sauce 👌🏿 …
Cherelle Lee
2 years ago
My sister truck was broken into this morning and they claim that there cameras dont work they took her whole purse and bussed her window nobody seen nothing. I really feel a lawyer needes to be involved. We are done with this place 😣😣😣😣 …
Brandon Waters
2 years ago
It’s my hometown gym so I know a few people(high school days) that work here as well as working out. HOWEVER, once I visited a new PF(new scenery) off of Fordham Dr. totally new experience!Let me preface that a gym is a gym, working out is working out, and as long as you do hypotrophy training you’ll get the goal you need no matter where you go. SO, the other gym.. I love it! I love it specifically it’s bigger and the machines and weights are newer!Other than that, like I said a “gym is a gym” and I’m here 3 out of the 4 times of the week. I enjoy coming here!💪🏾
Rich H
2 years ago
Wanna live a longer healthier life? Work out especially when you don't want to. Don't take the easy way out...Your body and mind will thank you indefinitely. CAN'T BEAT 10 BUCKS... incredible equipment. Would love to wrap my car as a floating advertisement for a small fee to increase the numbers who will live longer and enjoy life more