Located at 5815 W Norfolk Rd, Portsmouth, VA, Planet Fitness offers a welcoming and well-maintained space for fitness enthusiasts. The gym provides a range of workout equipment ensuring you rarely have to wait for a machine. The staff consistently receives praise for their friendliness and professionalism, contributing to a positive atmosphere. The gym is also notably clean, with stock readily available at cleaning stations and plenty of hand sanitizers, enhancing the overall gym experience.
However, there are areas for improvement. Issues such as cold showers, the gym not being open 24/7, and security concerns have been highlighted by members. Despite these drawbacks, Planet Fitness remains a solid choice for budget-conscious individuals seeking a friendly and supportive environment for their workouts.
Pros:
- Wide variety of exercise equipment.
- Friendly and professional staff.
- Clean and well-maintained facility.
- Rarely crowded despite high membership.
- Affordable membership options.
- Ample parking space.
- Helpful and courteous customer service.
- Strong adherence to hygiene standards.
- Convenient location.
- Inclusive, non-judgmental environment.
Cons:
- Inconsistent hot water in showers.
- Not open 24/7 as previously advertised.
- Reports of lockers being broken into.
Location / Contact
- Address: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States
- Phone:+1 757-330-5362
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 5815 W Norfolk Rd, Portsmouth, VA 23703, United States .
The contact number is +1 757-330-5362
This service is listed under Gym .
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Mark Junk
1 year ago
Meh! Decent equipment and rarely to busy. Showers are always cold (barely body temp) guess to save water...but then should add heat to locker room.
Barry Heffner
1 year ago
Been going to this Planet Fitness in Churchland for over 5 years. No complaints until yesterday when my locker was broken into and my wallet was stolen. More security is badly needed. Shouldn't have to worry about your belongings being stolen, especially when they are locked up, while you are working out. I heard that I was the third person to have their locker broken into yesterday. Makes me wonder if an employee is involved. Anyways, this is ridiculous. Tighten up your Security!!!!!
Sam Armstrong
1 year ago
Front staff is very helpful and polite. They helped me set up my app since I lost my keycard. I had just downloaded the app so they helped me figure out how to add my mom as a guest under my blackboard. They were very patient with us learning to use the app. Also a very clean facility. Thank you!
Mike Walls
2 years ago
Spacious, Never Crowded and Clean! The hours of operation are great!
Philip Sawyer
2 years ago
The equipment is good to go, but the cleanliness of the restroom is suspect.
Stillstanding Lee
2 years ago
50 pounds down all together and still going👍 …
Devon Nissen
2 years ago
Could have a better diversity in equipment. They have cardio for days but very little in the way of cable machines.
CiKi Clark
2 years ago
I enjoy working out here. It's my favorite place. It's clean and safe.
Beth Noggle
2 years ago
Well kept gym that is clean, staff is always willing to help! Love this gym.
Jason Morris
2 years ago
Really clean. Great facility I'll definitely be keeping my membership.