Fitness 19, located at Mountain Village Plaza in Chino, CA, offers a variety of workout equipment and facilities with extensive opening hours to fit early risers and night owls alike. Members appreciate its cleanliness, friendly staff, and the gym's recent expansions that have alleviated previous space issues.
However, Fitness 19 does face criticism for its inconsistent customer service, old equipment, and the frequent presence of non-mask-wearing members, especially concerning during the pandemic. Additionally, issues regarding billing and cancellation processes have been reported by several members.
Pros:
- Clean and well-maintained facilities
- Friendly and helpful staff
- Recent expansions, more space
- Great prices and promotions
- Convenient location
- Long operating hours
- Wide range of equipment
- Good gym for locals
- Frequent cleaning and disinfecting
- Availability of fitness classes
Cons:
- Inconsistent customer service
- Issues with billing and cancellations
- Non-enforcement of mask-wearing policies
Location / Contact
- Address: 12873 A, Mountain Ave, Chino, CA 91710, United States
- Phone:+1 909-548-3333
- Website:fitness19.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 120 reviews.
The address is: 12873 A, Mountain Ave, Chino, CA 91710, United States .
The contact number is +1 909-548-3333
This service is listed under Gym .
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Johann Ynurrigarro
6 years ago
THE WORST GYM Ive ever had to deal with. A bunch of lying trainers who are just there to take advantage of kids and sign them up on contracts. Then when u go complain and cancel they continue to charge you because thats how small gyms like this stay in business by taking advantage of people and continue to charge them for no reason. They say one thing and then back out and do another. Dont sign up here!!!!. They will take forever to cancel if you ever need to. Ive asked plenty of times to talk to the owner and nothing.
Amanda Asbury
6 years ago
I get charged on the 15th of each month. I cancelled my membership on the 18th due to the weekend and was told that I had the month I just paid for plus one more month that I had paid for in advance when I signed up. I then got charged again this month! I called yesterday and was told I would receive a call from the manager Al when he got in at 10:00. I never received a call. I called back today and Al answered the phone. He then proceeded to tell me that because it was 2 days after my billing I would have to pay for another month and there was nothing he could do about it so I asked to speak to someone above him and he then told me that he is the District Manager and there was no one above him but the owner and he does not speak to customers. Can you believe this????? I WOULD ADVISE YOU TO NOT JOIN THIS GYM!
maria carrillo
6 years ago
I was with fitness 19 for a year and I had my personal training with a women trainer. I left on vacation and when I came back my trainer was gone. I told them that I want to cancel my personal training contract because they didn't have a …
Kristie Bravo
6 years ago
Ive been a member of LA Fitness 24 HR FITNESS and this gym is just as good if not better. Its clean, the kids club is convenient and less than the other gyms. I was able to sign up 2 older kids and my little one for the same cost as 1 membership at LA FITNESS AND 24 HR. Can't beat that....
John McGhee
6 years ago
Nice gym and prices are great. To get the best deal there is some haggling. But overall you cannot beat the cheap monthly, and if you bring in other members you get more off of your monthly. …
Salvador Arzate
7 years ago
Good environment & excellent membership. I love this place.
Andrew Avila
7 years ago
Pretty good. I walk in and walk out with no problem with my workouts.
Pablo Moran
7 years ago
It is a bit crowded in the evenings. TW mornings are perfect...not too many people
J G
7 years ago
No issues here good selection of classes priced reasonably and staffs are friendly.
Gabriel Scianni
7 years ago
To get the fifth star need a sauna or pool😉. Other then that it's been a nice place to work out. …