Fitness 19, located at Mountain Village Plaza in Chino, CA, offers a variety of workout equipment and facilities with extensive opening hours to fit early risers and night owls alike. Members appreciate its cleanliness, friendly staff, and the gym's recent expansions that have alleviated previous space issues.

However, Fitness 19 does face criticism for its inconsistent customer service, old equipment, and the frequent presence of non-mask-wearing members, especially concerning during the pandemic. Additionally, issues regarding billing and cancellation processes have been reported by several members.

Pros:

  • Clean and well-maintained facilities
  • Friendly and helpful staff
  • Recent expansions, more space
  • Great prices and promotions
  • Convenient location
  • Long operating hours
  • Wide range of equipment
  • Good gym for locals
  • Frequent cleaning and disinfecting
  • Availability of fitness classes

Cons:

  • Inconsistent customer service
  • Issues with billing and cancellations
  • Non-enforcement of mask-wearing policies

Location / Contact

Rating Stats

3.6

out of 5.0

15 reviews
5.0
44 reviews
4.0
48 reviews
3.0
10 reviews
2.0
3 reviews
1.0

Reviews (120)

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Great location and the employees were friendly. Well maintained equipment and clean area.

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Great for the price. Gotta be flexible with your workouts because of some limitations (i.e. no available squat racks for an hour), but it's rarely overcrowded.

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I like that it's so low key and not a competition to be there. What this gym lacks is maintenance and lacks in the cleanliness category. Sweat splatters on cardio machines.

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The gym itself is great how ever when i got the agreement i asked Danny when am i going to get my first bill and he stated the 24th of every month. I asked again and he said the 24th of e ey month. When i opened my statement from my bank i was charged $29.99 on the 31st. Therefor it made me have an insufficient funds because i was not explained that i will be charged on the 31st of every month when Danny told me that i would get billed on the 24th of every month. He failed to tell me that even tho i asked him 2 times. When i went on to speak to somebody about on Sat Feb 2nd the brunette that was supposed to help me was laughing as if it where a joke. Thats the worst that you can do to a person when that person was not informed of the charge. I did not read the electronic email about the billing because of the information that was not told to me even tho Danny told me something false. If you going to offer customer service do not laugh it isnt funny at all. This is my Money that i worked hard for. It should be explained in a correct matter not what they feel like saying. Very unprofessional not happy at all.

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The gym was great. But the cancellation policy was stupid. Cancellation had to be a month before your payment which means you end up paying yet another month before actually cancelling. Sounds like fraud to me.

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Very frustrated! I moved in February. I canceled my husband myself and my daughters membership on February 14th. My payments are due on the 15th of every month. I was told by the girl that canceled my membership and the manager that I had …

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Been a member for about a year. I like that it is not very crowded and fairly clean. But showing up for workouts on weekends and no worker showing up to open up is unacceptable business practice. Also the same two stair climbers have been broken for months. Either fix or replace.

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Love it

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great place to get a work out.

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This is been my home gym for 4 years and down 100lbs!

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.6-star.

This business has 120 reviews.

The address is: 12873 A, Mountain Ave, Chino, CA 91710, United States .

The contact number is +1 909-548-3333

This service is listed under Gym .

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