Fitness 19, located at Mountain Village Plaza in Chino, CA, offers a variety of workout equipment and facilities with extensive opening hours to fit early risers and night owls alike. Members appreciate its cleanliness, friendly staff, and the gym's recent expansions that have alleviated previous space issues.
However, Fitness 19 does face criticism for its inconsistent customer service, old equipment, and the frequent presence of non-mask-wearing members, especially concerning during the pandemic. Additionally, issues regarding billing and cancellation processes have been reported by several members.
Pros:
- Clean and well-maintained facilities
- Friendly and helpful staff
- Recent expansions, more space
- Great prices and promotions
- Convenient location
- Long operating hours
- Wide range of equipment
- Good gym for locals
- Frequent cleaning and disinfecting
- Availability of fitness classes
Cons:
- Inconsistent customer service
- Issues with billing and cancellations
- Non-enforcement of mask-wearing policies
Location / Contact
- Address: 12873 A, Mountain Ave, Chino, CA 91710, United States
- Phone:+1 909-548-3333
- Website:fitness19.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 120 reviews.
The address is: 12873 A, Mountain Ave, Chino, CA 91710, United States .
The contact number is +1 909-548-3333
This service is listed under Gym .
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Adrian Sosa
2 years ago
A lot people not wearing masks and staff does not enforce at all. Health issue.
Jonathan Mercado
2 years ago
Front desk staff is extremely unhelpful, don't ask for assistance because you will be met with a rudeness and unwillingness to answer the customers questions, 2 star experience overall
Armando Rodriguez
2 years ago
It was good to get back to the gym after 15months. Part pandemic and part shoulder injury.
martin prado
2 years ago
I drove like 30 minutes to this location because it's on my way home, from work, and the staff don't allow me to work out, apparently they don't honor the subscription on others location....real disappointing place
joey morello
2 years ago
Back and Biceps Day 💪💪💪 14 years old Michael Vassalle …
Lis rosales
2 years ago
They gave me a free pass and they called me 3 times (Daniel) to tell me that the free pass was waiting for me, when I got to the gym for the free pass I showed the pass a jackie and she told me she could not give me anything, I mentioned the calls and she told me, I didn't know anything and couldn't help me
Jack Wood
2 years ago
Great gym! Honestly the best value for your money. Staff is friendly too!
stephanie arias
2 years ago
Loved the experience with my friend itwas fresh inside and they had sanitary stations where u grab a wipe and wipe down equipment when your going to use it and after using it
EasierToRunSpyro
2 years ago
All these people complaining cause their gym is closed don't understand how privileged they are that this one happens to be open still. Guess what? You can stay home to workout and be safe.
CHALSEA GONZALEZ GALLEGOS
2 years ago
This gym facility does not answer their phone. I have called multiple times on multiple occasions and no one ever answers.There’s also never soap in the dispensary woman’s bathroom.