Fitness 19, located at Mountain Village Plaza in Chino, CA, offers a variety of workout equipment and facilities with extensive opening hours to fit early risers and night owls alike. Members appreciate its cleanliness, friendly staff, and the gym's recent expansions that have alleviated previous space issues.
However, Fitness 19 does face criticism for its inconsistent customer service, old equipment, and the frequent presence of non-mask-wearing members, especially concerning during the pandemic. Additionally, issues regarding billing and cancellation processes have been reported by several members.
Pros:
- Clean and well-maintained facilities
- Friendly and helpful staff
- Recent expansions, more space
- Great prices and promotions
- Convenient location
- Long operating hours
- Wide range of equipment
- Good gym for locals
- Frequent cleaning and disinfecting
- Availability of fitness classes
Cons:
- Inconsistent customer service
- Issues with billing and cancellations
- Non-enforcement of mask-wearing policies
Location / Contact
- Address: 12873 A, Mountain Ave, Chino, CA 91710, United States
- Phone:+1 909-548-3333
- Website:fitness19.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 120 reviews.
The address is: 12873 A, Mountain Ave, Chino, CA 91710, United States .
The contact number is +1 909-548-3333
This service is listed under Gym .
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Naomi Miller
2 years ago
Gym is packed, dirty, manager is sloppy, I have pictures of employees and manager not wearing their mask properly, restrooms are not well kept. Tissue paper towels and cleaning solutions are rarely available. I love working out and I song …
Luzviminda Apellanes
2 years ago
Cancelled my membership Almost a year ago but they instead documented that they had a COVID freeze for a month . I haven’t been going to the gym but they have been charging my bank all this time . …
Adam Hoomanawanui
2 years ago
Good place to go with good equipment. Gym is on the small side but since they opened it up a little there is a lot more room. Staff is friendly and always cardio equipment open. Like all gyms they tend to get busy around 3-5 pm. Would say it is worth the membership if you live close
Eunice C.
2 years ago
I was a member here for two weeks. I cancelled my membership due to the gym being out of the way for me but mostly because people do not wear their mask at this gym. Actually, half of the gym members have masks hanging off their chin and …
Joshua Duncan
2 years ago
Solid gym with solid equipment. As long as you go at the right times it's great. They just expanded so that helps with the space issues they had previously. …
Nicholas Richardson
2 years ago
The manager Danny was very nice and courteous. There were dedicated staff cleaning machines throughout my 3 hour workout. Everyone was wearing a mask and the gym was very clean. I was very happy to see dedicated solution bottles so we …
A V
2 years ago
I understand businesses have to survive due to the pandemic but there are a ton of no maskers in the gym. I understand you have your right not to do whatever you want but this is about respecting others. You got high schoolers in there who …
Rafael Rodriguez
3 years ago
Never answers their phones!!
Lizette Pegueros
3 years ago
Safe, clean environment.
Ramiro Villafan
3 years ago
Very clean facilities, and friendly management