Fitness 19, located at Mountain Village Plaza in Chino, CA, offers a variety of workout equipment and facilities with extensive opening hours to fit early risers and night owls alike. Members appreciate its cleanliness, friendly staff, and the gym's recent expansions that have alleviated previous space issues.
However, Fitness 19 does face criticism for its inconsistent customer service, old equipment, and the frequent presence of non-mask-wearing members, especially concerning during the pandemic. Additionally, issues regarding billing and cancellation processes have been reported by several members.
Pros:
- Clean and well-maintained facilities
- Friendly and helpful staff
- Recent expansions, more space
- Great prices and promotions
- Convenient location
- Long operating hours
- Wide range of equipment
- Good gym for locals
- Frequent cleaning and disinfecting
- Availability of fitness classes
Cons:
- Inconsistent customer service
- Issues with billing and cancellations
- Non-enforcement of mask-wearing policies
Location / Contact
- Address: 12873 A, Mountain Ave, Chino, CA 91710, United States
- Phone:+1 909-548-3333
- Website:fitness19.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.6-star.
This business has 120 reviews.
The address is: 12873 A, Mountain Ave, Chino, CA 91710, United States .
The contact number is +1 909-548-3333
This service is listed under Gym .
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Nancy Hulme
2 years ago
The gym itself isn’t bad... just breaking every Covid rule without any city enforcement...the grantees don’t feel they need to wear a mask. Very scary health wise
Moonrock
2 years ago
purchased a multi club membership a long time ago while my nearest home location in claremont was closed. they did not inform me that their branch has only a handful of partner locations and my home gym was not one of them.
Cameron Popkins
2 years ago
If i could give this place 0 stars, I would. Management has no idea what they’re doing. I’m surprised this place is even open during a pandemic considering it’s filthy, not to mention the entire gym is full of anti-maskers. Do yourself a favor and go to a different gym. Don’t waste your money on this place.
Barton Machado
2 years ago
Nice place! Pretty busy but alot of equipment so not too difficult to get the work out I want. Only downside I can see is you have to re-register at every different fitness 19.
Monike Medina Ardon
2 years ago
The staff is super nice, people clean after themselves. There is staff member that is always cleaning. They pently of disinfectant sprays around the area! I do enjoy coming for a great workout
Natalia b
2 years ago
Disappointing at best. On their website, they say they are following covid protocols but right at the reception desk it is clear they couldn't care less. Masks are "encouraged", meaning most people don't even bother to carry one (let alone …
gerry partida
2 years ago
Fitness 19 charged my an annual fee 1 month after I cancelled my membership. Manager said that they had the right for 90 days after my annual date, except my annual date that I signed up was 7 months after i cancelled. These charges are not right!
Trevor Coe
2 years ago
Stay away from this gym. 1st off the manger wears his mask just over his mouth and not his nose. Then, they tried to sneak in a late fee when I literally gave them my credit card and debit card to charge. When I paused my membership I was …
Aaron Delgado
2 years ago
Literally just joined this gym and 1 hr in I realized I made a big mistake. More then half of the people with there masks under there chins and some not even wearing a mask at all well lifting weights. Will be canceling my membership Asap just wasted my hard earned money on a membership.
SGSavitar
2 years ago
I sign up for this gym because they had a promotion going and all the gyms were closed around my area and the one I workout at due to COVID-19. So I walked in the following day to sign up and was charged 97 dollars instead of the 1 dollar …