Retro Fitness

If I could give a ZERO!!! I’m moving next week and they just charged $33 STARTING. They wanted to charge me another payment for December AND the annual fee. When I’m moving this weekend before the 1st. All they want is MONEY! they don’t care about your health or anything. #selfish

Called this morning to cancel my membership was told I had to go into the gym (which I'm not comfortable with) or go to the post office???? The girl I spoke to was rude and had no customer service skills at all! I am a small business owner who sells and maintains memberships, not ONE time during this pandemic have I asked that someone come into my buisness to cancel a membership. When did customer service become such an issue????? Skip this place take your money and give it to another place!

I had to give them a star to send review, but I would give them a minus 0. Because I cancel my membership 03/26/19 by sending in a certified letter to this location which they were still taking payment out of my account (after been told they didn't receive the certified letter). So I sent all my copies of my certified records to their corporate offices, chargers were placed back into my account. Now fast forward 8 months and checking my account they have started back taking money out again & not only there's an increase in the amount. I've been emailed their corporate offices since November & I'm yet to get a response. I'm not just going to let them keep stealing from me. So watch your statement.

They have no customer service available. While its understandable the facilities HAVE to be closed during the pandemic, someone should be able to attend customers. People LOST their jobs and cant afford to be paying a full price membership for something that is closed and will most likely not use even when open again due to safety concerns. The fact that they completely disregarded their customers is very unprofessional.I finally got an email response where I was promised both a refund for my payment and the cancellation of my account. Turns out they did neither. I just got charged again, despite the fact that I explained the person who emailed me that I had lost my job and am struggling. They simply do not care. No one answers. That person doesnt even care to respond emails anymore. They do not even allow voicemails. Simply hang up.Once this is all over, companies will be remembered by how they acted during these trying times. I will get a job and hopefully one day feel safe enough to enroll at a gym at one point but I will never, ever, use this company again. Their callousness is astounding. Perhaps I would be less insulted if no one had ever answered, but the fact that they KNOW I cant afford the expense and their promise to cancel and refund only to continue to do and then refuse to communicate w me again, THAT is a slap in the face.

My experience with Youfit has been great thus far! I have been a member with the gym for some time now and I have had all positive experiences! I like that I can go to different locations with my membership, and the hours are good for me. I am a single mom so finding the perfect time to go workout is always a challenge for me. Also, as a mom, I wish you all offered classes for kids (yoga, stretching, cardio, etc.). My 6 year old would enjoy that!

I love this gym!!! Just wish when the yearly dues are due customers could get a heads-up like a email or a text!! I get one or the other for promotions... I'm just saying!! We the customers, should not have to pay the monthly dues and the yearly dues in the same month!! So, I'm going to give the heads-up to everyone, if you monthly payment is $10 and the yearly is $50, just be prepared to pay $60 that month... I'm just saying!!

My contract was grandfathered in when You Fit was Just Fitness 4 U. They honored the once a year charge. I asked the front desk associates previously how to go about canceling my membership in the future. They told me that I could call in or go up in person. They also provided me the date of which my yearly contract ended. I set a reminder in my phone earlier than the date they quoted so that I could cancel before I was charged for another year. When I called they told me that there is a $10 cancellation fee, I needed to do it in person or by certified mail, and that I had to give a 10 day notice prior to. None of this was communicated to me and the lady who I spoke to (who was very nice) told me that is how it is for current memberships, but since mine was different she didn't quite know. She only suggested that when I come in that I speak to a manager. At the end, they expect me to pay $73 dollars because of the "miscommunication". But, it is okay because once you cancel you apparently can still workout for one more week. Did I mention that Fitness Connection is $10 down/ $10 a month?

The gym in itself isn't necessarily bad, but I've recently been disgusted at their lack of communication and all-around shadiness. I have tried cancelling my membership multiple times throughout the pandemic.Called up on 2 separate occasions to cancel and was told that my membership was cancelled, but I kept being billed nonetheless. Tried emailing too, but unsurprisingly, that didn't work either. I went to this location for over 2 years and am disgusted that they would treat their customers like this. It's incredibly greedy and unprofessional, therefore I cannot recommend this place.Called up for a third time today, and was told that I now had to wait for my location to open, and then I will have to go in and cancel in person. If you are looking for a reliable gym that won't scam you out of your money, avoid this place.

So happy you are open again! Masks ARE enforced in the gym but not “required” when on the machines, and you have to sanitize equipment you use before and after use. Am I the only one that was social distancing at the gym before the pandemic? Andrea in the morning is absolutely amazing! She’s so friendly with everyone and was very polite my first day back explaining the new safety protocol guidelines. I look forward to seeing her in the mornings :) honestly when it comes to cleanliness during these crazy times this is the place I am most comfortable and I look forward to dropping all I gained during the stay at home order.

I love that they open at 5 so I can workout before work, Marcus is always there to greet me early in the morning. Most days I’m there I stretch and then train with Moriah, she’s amazing!! Very clean facility, good music and excellent employees!