Retro Fitness in Richardson, TX, offers a welcoming gym environment with exceptional customer service. Members appreciate the gym's friendly and helpful staff, clean facilities, and a variety of updated equipment. Despite remodeling the space previously occupied by YouFit, the gym maintains an affordable membership with added benefits such as smoothie bars and free classes. However, some customers have faced issues with unexpected closures and membership cancellations. Nonetheless, the majority of reviews highlight a supportive atmosphere and effective workout environment, making Retro Fitness a popular choice for both beginners and fitness enthusiasts.
Overall, Retro Fitness stands out for its cleanliness, new equipment, and friendly staff, including notable members like Alicia and Bridget, who consistently receive praise for their exceptional service. Affordable membership options and a non-judgmental environment further enhance its appeal. The gym addresses customer concerns promptly, although occasional communication lapses regarding closures and membership cancellations can occur. Retro Fitness remains a solid choice for those seeking a well-equipped and friendly gym atmosphere at a reasonable price.
Pros:
- Friendly and helpful staff.
- Affordable membership fees.
- Clean and modern facilities.
- Wide variety of updated equipment.
- Free classes for lime members.
- Not crowded, even during peak times.
- Smoothie bar available.
- Non-judgmental and supportive atmosphere.
- Good value for money.
- Positive feedback for specific staff members like Alicia and Bridget.
Cons:
- Inconsistency in gym hours.
- Challenges with membership cancellations.
- Occasional unexpected closures without notice.
Location / Contact
- Address: 1301 E Belt Line Rd, Richardson, TX 75081, United States
- Phone:+1 469-802-5200
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Reviews (122)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 122 reviews.
The address is: 1301 E Belt Line Rd, Richardson, TX 75081, United States .
The contact number is +1 469-802-5200
This service is listed under Gym .
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Kylo Ken_808
1 year ago
I’ve been going to this gym for about a year now, and for what you pay monthly it’s a decent gym. …
Francisco Najera
1 year ago
Thank you for letting me be a part of this amazing company and thank you members for all your feedback and encouraging comments towards me.It only makes me push and work even harder to maintain the/your Gym as clean as possible for youSincerely, yours:Frank
Maka
1 year ago
After the dishonesty at the Dallas location, I did not give up on the YouFit. It was a staff issue. As a customer, I do not like feeling like someone was lying to me to get a sale. It’s not the way to do business! …
grant vanwinkle
2 years ago
Have recently made the switch to YouFit from Fitness Connection in Mesquite. I love the layout and the organization that YouFot has. My only critique that I have is the lack of ab machines this facility has. But, everything else is great
Tkeyah Brackeen
2 years ago
I cancelled my account at least 5 years ago I remember vividly. I came in to cancel but was not told that I would have to send a letter to cancel and pay the $10 fee! Once I was made aware I did what was required and came in again to pay that fee 5 years ago! I was called several times about a past due Bal and that my account would go to collections I stopped hearing from them now they called me and said my account is still open and I have a past due Bal of 43.00 from 5 years ago??? I only went in their facility 2 times I have forgotten about them and have fitness connection i don’t understand and when I have time I will pay them and never make that mistake again they are definitely getting over on people
Dallas Photographer
2 years ago
Now closing EVEN EARLIER on weekends.Honestly, if you're really trying to help people, consistency is the single most significant factor.People shouldn't have to wonder if their gym's open or have to check before they go.You really DON'T 'get used to' inconsistency. You get annoyed.Remember, there's a new $10 option right across the street.-and i maintain,Do away with the annual fee.It's a deceptive business practice designed to make monthly fees appear low. (Yes, I know it's in the paperwork.) Your customers will be far less frustrated and retention will be higher.
marcelo soriano
2 years ago
I made a gym membership for my son for three months with a coach included and when we we signed the papers I was very clear with the guy when I fill the papers that my son only needed three months with the coach and that my son would continue with just the membership then he told me that that was not a problem and then on the 4th month they told my son the I need to keep paying for coaching and by then already own them a full moth of 140 Plus the The following month a total of $280I don’t know if this place wants to help us or they want to rip us off.Plus my son did NOT use the coaching service after the three months. And my son got kicked out 5 days before his membership expired
Zulema Pedraza
2 years ago
I had a billing issue from many moons ago and went in to the Richardson location today to handle it and both the manager and gentleman at the front desk were extremely helpful in getting it resolved and in my best interest! The gym looked very clean and well kept. It’s not the most convenient location for me but will be back for this month due to their great customer service and friendly attitude!
Adam Molina
2 years ago
My favorite gym! It clean and professionally staffed. Everything you need to get in shape. Good value, I never feel like I’m being overcharged for things I would never use. Best part about this gym is the management. You’re always greeted with a smile, never any attitude from anyone who works there. Ashley and Matt really go out of their way to make sure all the clients feel welcome. If you’re looking for a well priced, friendly nieghborhood gym, I don’t think this place can be beat.
Jim McKnight
3 years ago
I have been a member there for a number of years. Of course with the pandemic, they had to rearrange the club to accommodate the requirements by Dallas county. I think it works just fine on how they have spaced the machines. Right now the numbers are less than before the pandemic so even with less aerobic machines available, they're still is really no wait times to get on the equipment or even the weight machines or free weights.