Gold's Gym

This has been my home gym since covid and I really enjoy the atmosphere and the staff here. The manager Ashley really gives 100% to make sure everyone is happy and the rest of the staff follow her lead. I had been a gym hopper for the past few years and I only keep a membership here now.

Make sure that you read the fine print. All the fees are in the contract but they don't always bring them to your attention, things like a $50 annual fee and when you try to cancel your membership they don't always point out that you have to pay for one more month afterwards.

Everyone there is super helpful. Get the Gold membership, the perks are worth it. 1/2 off drinks, access to all of the local facilities, discounts... ask for the Promo rate when signing up for Gold membership, it saves you $5 a month for the life of the membership!!

I have been switching between the laburnum and Mechanicsville location for about 5 years now and the Mechanicsville location has been going down hill lately. Over 2 years ago it was ok, but now it always smells like urine and with the new younger female staff not very friendly if you're African American. (But it is Mechanicsville after all). The only reason I continue to attend that location is because it's less crowded than Laburnum. I hope that they work on cleanliness and good customer service with everyone and not just certain types of people.

This location has an amazing GM. Ashley Koch, is her name, she was such a pleasant person to talk to. This is defiantly one of the most positive facilities I've experienced. I highly recommend stopping in to visit this club!

Ashley Koch at the Mechanicsville location is amazing! She makes you feel like you're family and I love coming in and seeing her! The gym is always clean and everyone is very welcoming and nice!!

Gold's took my account off freeze and charged me 3 months and annual fees without notificationI am a college student who put her account on hold at the behest of the manager, Darius, but was not made aware when the account would come off hold. Covid happened and my card expired, but I was not made aware the account came off freeze. Nor was I notified in any manner (phone, text) that I owed three months worth of membership and annual fees. I remained unaware because I was not told at the time my account would automatically unfreeze after a certain period. I have not been to the gym because of COVID related health risks, but was sent an email from a collections agency. Due to Gold's blatant lack of understanding and disregard to make me aware my account was unfrozen, I have my first ever mark against my bill of credit. Ashley, the General manager of the Golds Gym location refused to offer forgiveness despite these unusual circumstances.

I’ve been a member and patron of multiple Golds Gyms throughout the area, and am a card carrying member of American Family fitness as well. I greatly enjoy the atmosphere, cleanliness, and friendly staff of Golds Gym Mechanicsville and purposely drive 30 mins to this location several times a week when there is an AmFam literally 2 minutes from my house. Just walking in to an entire staff knowing me on a first name basis makes me feel right at home. Their updated equipment, specifically the Multi Jungle cable machine, is one of a kind in the area and is just one example of many of why this is the gym I visit the most, and recommend frequently to friends and colleagues.

The gym itself is good but the customer experience is not. First and foremost when I signed up I was told it was $30/month and nobody ever mentioned once that there were cheaper options (like the $12/month option). They don't even make the customer aware of the choices and just push the highest priced membership full of things most people do not need.Then, when the pandemic hit and they has to restrict the time and number of people coming in, I contacted them through their website form when to try to cancel my membership and never heard back, and tried calling but nobody answered during that time either. Though it was my mistake for assuming it would just be cancelled after that, I found out I had been charged for several months since then - so I'm out about $150 for that.I reached out again through the website contact form at the end of August to avoid getting charged for September and make sure my membership actually got cancelled. The manager, Darius called me and left a voicemail to which I immediately called back and spoke to another employee - Devon. I was told I would be called back the next day after they looked for me original cancellation request but nobody got back to me. Nobody told me anything else, just that they'd cal me back.Despite my request to cancel again in August, nobody told me I had to come in and fill out forms, leaving me with the impression that they would handle it over the phone whenever they called back. Since I never heard back, I ended up calling myself and another employee told me the manager was not there and I had to come in person to cancel after Labor Day weekend when he'd be back in. Because I had to wait for the holiday weekend to be over, I got charged for yet another month (September), despite having requested cancellation in August. The manager, Darius, refused to refund me for September despite this, when I cancelled in person today. He even made the snark remark that he "could" technically charge me for October too, even though it's still September, however that makes sense. This is how they treat their customers, I will never go back to this gym.

I have enjoyed a very positive relationship with Gold’s Gym in Mechanicsville, Va for years.My very recent experience was so exceptional I feel compelled to share it.I contacted the gym to request assistance with a matter, and the young man who assisted me, Bryce, not only resolved the issue but did so in a most professional and efficient way. He was kind, knowledgeable and he obviously did everything necessary for a successful resolution.Bryce is an example of what is right in our world.Thank you,Carolyn Whitley