Gold's Gym

I cancelled my membership today, after many years. There are numerous reasons but politely stated I was tired of cleaning up other people's weights and equipment, when the female asst manager condescendingly asked. However, she wrote "doesn't work out" on my cancellation form. Improper documentation of complaints and lying can't be good for any business.

Been going here for about a year now and they are always upgrading equipment and adding new things. Like the constant variety and the staff are very friendly and welcoming! The machines have some diagrams on them on how to use the equipment which helps for any newbie. Also the terrain imthey recently added is nice for core slide workouts!

Within the last 5 months, this gym has gone downhill. Dust and dirt engulf the gym while weights have become a tripping hazard because they’re scattered everywhere. The men’s bathroom is absolutely disgusting. Barely is it ever mopped and the toilets stay clogged. Toilet paper rarely gets replaced. They took out an entire row of cybex machines that about 95% of their members use to replace with turf. The front desk staff barely acknowledges you when you come into the door because they are almost always on their phones. Customer service by the manager has also declined drastically. The door to his office is always closed. From all of the other complaints that I have seen from these reviews, nothing has been done to fix the problems.

I had a 10/10 experience dealing with Gold's Gym of Mechanicsville. I had an issue with my account and manager Ashley Koch jumped through every hoop she could to help. Also the two ladies behind the counter Jenn and Jenna were extremely personable throughout the whole encounter. I couldn't have asked for better service!!!

Unfortunately I cannot recommend this location anymore. My wife and I have been long standing members for over five years now but ever since new management came in this place has gone downhill drastically. The overall appearance is horrific, the staff is unfriendly, and the manager I've seen out of his office maybe once since his employment here. The lack of cleanliness is one thing but the poor staffing is laughable. I've seen over a dozen new faces come and go and all we're about as personable as a rock, no actually I think I've had better conversations with a rock. My wife and I decided to go to a more expensive gym which isn't ideal but if it means a friendly, presentable staff, clean environment, and a manager who actually wants our business then so be it. Goodbye golds gym I hope the owner or at least the area management can alleviate this ongoing problem because it's really starting to reflect poorly on Gold's as a whole.

Under new management, the gym has quickly declined in almost every aspect. The customer service is horrible, the staff is useless with any problem outside of changing billing info, because the manager has made it so only he can deal with accounts, and he rarely will assist you. The gym has also become very dirty and the cleaning staff is non-existent. But to be fair the staff doesn't have the supplies they need most of the time. Several times the gym has run out of hand soap, trash bags, and other cleaning supplies, and the manager seems like he has no idea how to take care of the problem or plan accordingly to make sure these problems don't come up. The old manager, was also very enthusiastic, and always talking to his members, but this new one avoids that and sits in his office most of the time. If it wasn't for the good group of members that have stayed despite the worsening conditions, and certain equipment, I would have left and never recommend this place for any reason. Also, certain equipment has recently disappeared and the staff have no clue what happened to it. Overall, unless you have no other options or have a few buddies that go here, I would never suggest coming here.Edit: It has been several months now and the gym has gone down in cleanliness and especially customer service. Any sort of criticism of the gym, especially in regards to how it is being run, is met with blocks on social media and all comments being deleted. The manager is still rarely willing to speak to members unless forced into it so social media is the only way to voice concerns. Its like they are trying to hide the fact that the gym has problems instead of actually making an attempt to acknowledge them and fix them

Everything about this place was a nightmare. Hasty to get you signed up but like pulling teeth to try cancelling. That goes not only for the gym itself, but the personal training service as well, Compel Fitness. It took a complaint to the Better Business Bureau to get anything addressed.

I was greeted by a young lady,Sophie she was very friendly and took me on a tour of the property while the manager mannrd the front desk. Billie, the manager was very congenial.As I was about to leave a young man approached me and introduced himself as Charles , he let me know that he was available for any maintenance issues.

I have been a member for a year and have really enjoyed my experience at this gym in the past. As the gym is making adjustments, I have found the space to be managed poorly. I was hoping to find room to use a yoga mat but the new area dedicated to Compell fitness program monopolizes the only space that is not a class space or machine area. I found it frustrating that this gym has an abundance of cardio machines that are never full while many members would benifit from free floor space. The Compell corner used to house items such foam rollers, yoga mats, and resistance bands. Now these items are spread throughout the gym and not centrally locates for members to use.

Gold's Gym in Mechanicsville is awesome, especially Christine, one of the group class instructors. Only got 4 stars because they need to tint the windows or add blinds in the group class room. The sun is awful during early evening group classes.