Gold's Gym in Mechanicsville, VA, offers a comprehensive fitness experience with 24/7 accessibility. The welcoming staff and clean facilities stand out, ensuring a pleasant environment for all members. This gym excels in providing a variety of group classes, equipped with modern machinery, and spacious workout areas. The group fitness instructors and trainers are highly praised for their motivating and helpful nature.
However, customer service regarding membership cancellations has received criticism. Numerous reviews highlight difficulties in canceling memberships, emphasizing the need for better management and communication. Improvements in these areas could significantly enhance the overall experience.
Pros:
- 24/7 open hours
- Friendly and helpful staff
- Clean facilities
- Variety of modern equipment
- Great group fitness classes
- Engaging and motivating instructors
- Good value for price
- Kid-friendly with activities for children
- Recently updated machines
- Proper PPE utilization during pandemic
Cons:
- Difficult cancellation process
- Issues with billing and fees
- Poor management response to complaints
Location / Contact
- Address: 7368 Bell Creek Rd, Mechanicsville, VA 23111, United States
- Phone:+1 804-559-4653
- Website:goldsgym.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 70 reviews.
The address is: 7368 Bell Creek Rd, Mechanicsville, VA 23111, United States .
The contact number is +1 804-559-4653
This service is listed under Gym .
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Kelsey Finn
7 years ago
My favorite golds in the Richmond area. It's always so clean and everyone is really friendly. They are more than willing to help if you need it. The movie schedule is really good too, lots of movies I've never seen and cult classics. I have a hard time getting comfortable to other gyms and this one definitely feels like home. I'd rather drive the extra 10-20 minutes than go to one that's closer.
Don Ferrette
8 years ago
This is a great location with friendly staff and management that actually listens to the patron requests (THANKS for all the new 45 pound plates we really needed them!!!). The facility itself is clean, well lit and comfortable no matter if it's freezing or roasting outside. Packed with equipment there's lots of cardio type machines (almost too much in my opinion LOL!) and a nice selection of weight machines. Virtually all of the free weight stations are located in the back except for the recently relocated deadlift station (a smart move BTW) and while the overall selection is very good there are a couple things missing. We REALLY REALLY need a hack squat machine and I know MANY of us have been wearing out Mr. Morgan the GM about it (thanks for your patience Billy). With the deadlift station moved we now have the PERFECT spot for it so hopefully we will finally see one very soon. Some dumbells over 100 pounds would also be a nice addition as well as a second power squat rack but there's really no room for that (the mattress store next door needs to go away so they can expand further). All in all this is an excellent gym and I'm glad to call it my place to train.
John Atwood
8 years ago
Great gym. There's absolutely no pressure to upgrade from 10 dollars a month. Relaxed yet hardworking atmosphere, great staff, easy to put in the headphones and bang out your work. Would recommend to anyone and everyone trying to get or stay active.
Bradford Goins
8 years ago
Great Gym, I am a loner when I workout I just plug my IPod in and go. I turned down the visit with a trainer as to avoid any sales pressure. I like that no one bothers me. I read some of the other reviews and I have to wonder. I worked out there for 2 years and have yet for anyone there to call me by name, however good clean gym. Good facility.
Mike Calhoun
9 years ago
Sign up is easy anyone will sign you up. Went to cancel because I changed jobs and my new company has workout facilities. In trying to cancel, I can't cancel online or with an email. I was told the only way was to come in.Once I went in on a Saturday, I was told by the person working the counter that only a manager can do that and they are there Monday thru Friday. I was told there is no other way to cancelThis has been a very poor experience trying to cancel so beware.
Em Me
9 years ago
The gym is alright but they have given out private information to three different companies who call me everyday pressing for more personal info payment for a membership I paid off and canceled in august of 2013. I'm even emailed the managers and the manager of the district area but no response. I am told their is nothing the employees at that particular location can do about it except have me email the district manager who has never responded back. It's unprofessional and not secure.
Susan Oliver
9 years ago
No no no. The bait is the $10.00 per month scam. When you sign up, you are pressured into "upgrading" to $30.00 per month. DON'T DO IT. It is a scam. Your trainer will meet with you once. My trainer did a program for me and told me to use "ALL" of the equipment each time I came plus 30 minutes of aerobics. Ridiculous. Who wants to spend 3 hours in a gym every day. The trainer was useless and a huge waste of money. Cancelling is extremely difficult. DON'T join this gym. You'll be sorry. The Y is much better.
Maria Quintas-Herron
9 years ago
I like the place; it has tons of equipment so you never have to wait for a treadmill or elliptical machine to be available. It is also very clean (the bathrooms and changing area are always pristine). I like the eclectic bunch of members too. It is great to see people of all ages working out under the same roof. Fitness is so awesome!I like the open space, a lot!My only complain is that when the classes started some employees were clueless about the schedule (cycling specifically) and gave me the wrong info or had no idea what was going on. I got the feeling the place was ran by a bunch of teenagers.One more thing, I don't know who picks the movies, but ... enough testosterone already, y'all. Show some interesting movies, please. :)
Natasha Phayte
9 years ago
I absolutely love this gym!!! I just recently resigned up my two years and it was all due to Billy Morgan and Stacie Haygood! They are so amazing! Billy greets you and knows you by name! He knows what type of work outs you do (In my case, the classes) and makes you feel welcomed every time you come in.Stacie is amazing! Not only is she the director of the classes at the gym, she is also an amazing person! When you have suggestion about classes and times, she makes it her all to have it happen! She is very approachable about any questions you have. She has an amazing set of instructors that truly make the classes fun and make you want to continue coming back to classes! Ill actually change my work schedule around to make sure I can go to classes that she has set up! It is the highlight of my days!Ive never stayed at a gym longer than my two year contract, and am pleased to say I signed up for two more amazing years! Mainly due to Billy and Stacie! Thanks so much!!! The price is very affordable for everything they offer! I can travel between five gyms, do classes or just simply work out. The gym is kept very nice and clean and the staff is just top notch!
Tia Mitchell
10 years ago
I adore Gold's Gym! Once upon a time I had a contract with an overpriced gym down the street which shall remain nameless... The staff there wasn't NEARLY as friendly as the staff at Gold's. In fact, some were downright mean. I'm generally in and out pretty quick since I have to make time between running a company, but that didn't stop the staff from remembering my name and greeting me with it every time I walk in. Gold's has great equipment, great atmosphere, and extremely nice staff members who will help in a heartbeat if you need anything at all: All for an very reasonable price. I plan to be a member here for a very long time. :)