Gold's Gym at Willow Lawn offers a 24/7 fitness experience with a wide array of equipment and classes. Known for its vibrant atmosphere and helpful staff, the gym caters to both beginners and fitness enthusiasts. This location is praised for its friendly trainers, like Paige Spencer and Jesse Fuller, and its variety of group classes.
However, the gym faces criticism for billing issues, cleanliness in locker rooms, and the challenging membership cancellation process. Members highlighted the need for better maintenance of facilities, including the lone water fountain. The overall atmosphere and equipment make it a popular choice, despite some drawbacks.
Pros:
- Open 24/7.
- Friendly and helpful staff.
- Wide range of equipment.
- Variety of group classes.
- Knowledgeable trainers.
- Good atmosphere.
- Convenient location.
- Clean facilities.
- Personalized training.
- Motivating environment.
Cons:
- Difficult membership cancellation.
- Locker room cleanliness issues.
- Overcrowded during peak hours.
Location / Contact
- Address: 1601 Willow Lawn Dr Ste 3A, Richmond, VA 23230, United States
- Phone:+1 804-285-4653
- Website:goldsgym.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 70 reviews.
The address is: 1601 Willow Lawn Dr Ste 3A, Richmond, VA 23230, United States .
The contact number is +1 804-285-4653
This service is listed under Gym .
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Kati Whiting
9 years ago
I love Gold's Gym at Willow Lawn. The gym is large and has everything I need to complete my workouts efficiently. The machines are well-kepted and clean. Along with the great facilities, this gym has a welcoming staff! I am always greeted with a smile. Overall, the gym has a positive atmosphere. I highly recommend becoming a member.
Betsy Troyer
9 years ago
I recently relocated to Richmond and truly loved my gym in Tulsa. A good friend of mine referred me to this location and spoke quite highly of the fitness classes. I received a guess pass and took 3 classes my first week. I truly enjoy taking classes with Bri. She is highly energetic and entertaining! I might not know my way around Richmond, but I know how to get to the gym - and I look forward to her classes. She even makes Body Attack go by quickly!
Christopher Gannon
9 years ago
The staff I encountered at Golds Gym was incredible and the H.I.T course is AMAZING, I would gladly recommend the gym to any and all in the area, great atmosphere, plenty of space, and motivation to push through activities. Jessica is an excellent person to work with in the billing department, I wish I could name all their personnel i encountered that showed they care about their jobs and also about taking care of the customer. I wouldn't consider this your average Gym, but something more.At Golds gym in Willow Lawn it is not just a place to work on your body but a way to work on life. The staff is very encouraging & friendly. They also offer classes that will challenge even a tri-athlete. you have the options to; work out, swim, or take any of the amazing courses they offer. Ironically you will gain more energy from working out and should also feel happier. Stop wasting your time reading reviews, and make an educated decision that will change your life.~Chris
Lindsay Rollins
9 years ago
I joined Gold's Gym about a month ago and have had a great experience so far. The customer service is wonderful - Reba helped me to pick the best membership option for me and has stayed in touch since then to make sure everything is going well. The great selection of group exercise classes is definitely my favorite feature - I regularly go to Insanity, HIIT, and Body Pump and the instructors have all been fantastic. Plus, with the gold membership, I can bring a non-member friend with me every time so I never have to go to the gym alone. I've tried other gyms in the area but I definitely think Gold's is the best value.
Selina Boone
9 years ago
I've been going to Golds Gym for a couple months now. While the gym is nice. I love that you can watch a movie and workout at the same time. The thing that really got me to sign on the dotted line was the great staff. Matt B is who signed me up. It wasn't a pressure sell. Which really turns me off. I didn't feel pressured to leave there with a membership. Which really sold me. He is a great guy. He didn't just sign me up and that was it. Every time I come into the gym he says hello to me and remembers my name. He always asks how I'm doing and what's going on. Its that personal touch, that friendly smile I get from him when I walk through the door. I feel like a friend, not just another member. That's way more important to me than what classes and equipment you have.Also my trainer, Roberto is awesome. He works the mess out of me, but I love it. When I see him in the gym, just like Matt he's super nice. Happy to see me there. Complimenting me on how hard I work. Thanks to staff like Matt B and Roberto, Golds Gym has yet another loyal member.
Eric Dunston
9 years ago
The gym was nice and had much to choose from as far as equipment. But my 4 stars are for the customer service. Ryan Pope really went above and beyond in helping a customer. I was visiting from out of town and needed a gym the day I arrived in town.He helped me out so that I got a good workout. I'm not a member of Gold's but if member services was like his it would be an incentive to join. I recommend this gym in Willow-Lawn, Richmond Va to any and all that need a gym membership. You will be treated like a person. Thanks Ryan.
Tee Win
9 years ago
I was introduced to Willow Lawn Gold Gym about 2 years ago by Aaron Gunter; he's a real motivator. Aaron always call to check on me if I miss the gym more than a week, and says hi when I'm around; I saw him does that to others, too. Generally, Willow Lawn Gold Gym is a great place. They have a clean environment, with tons of equipment for full body work-out. They also have a big pool and relaxing hot sauna. I recommended all my family members and friends to join here; they all loved it!
Angela
10 years ago
I was a member of Golds Gym Willow Lawn for a 13 months and for seven of those months I took advantage of the personal training there. While the entire staff at Golds Gym Willow Lawn is great, always friendly and always willing to help, it was the personal training staff that is the highlight for me.While going to the gym before personal training was a great start, it really was the personal training that pushed me into loosing weight. Over seven months Jesse Fuller worked with me once a week and over that time we were able to accomplish me loosing over 45 pounds (and still going.) Without Jesse's motivation and training techniques I don't think I would have been able to accomplish that alone. If you have been thinking about personal training at the gym, do yourself a favor and do it. You won't regret it at Gold Gym Willow Lawn.
Audra Shreve
10 years ago
Josh P. got me really excited to join Gold's, and once I did I wasn't let down! He was really helpful at the beginning showing me around and getting used to how everything works. He went over my fitness goals, and recommended the best ways to reach them. I felt like he really took the time to get to know what I wanted. The gym has great classes that work with my schedule, and everyone is very friendly!
Christina Kimerle
10 years ago
I walked into Gold's Gym with one goal in mind, get right for a pro sport try-out. I hired Jesse Fuller as my trainer and he helped me to get into a "well balanced" lifestyle. He pushed me when I needed it and took it easy when I deserved it. He always built me up and kept me on track. He always utilized all the space and rooms in the gym and gave me nutrition guidance for outside of the gym. I could always count on him to have some tough workouts for me when I was on my days without him. He is also the trainer that helped me to win the Local level of the 12 week challenge 2012!! I was sad to give him up when he went into management. He stuck with me when I had questions and tried to help me find another trainer. The staff has always been helpful. I am no longer living in Richmond so I had to cancel my membership. I do suggest this gym and the trainers for any level of fitness and any goal.