Orangetheory Fitness in Henrico, VA, offers dynamic and challenging group workouts led by engaging and supportive trainers. Located at The Corner at Short Pump, this gym provides a variety of classes that cater to different fitness levels, ensuring a personalized experience for all members. The studio features clean facilities, structured workout plans, and a motivating environment that keeps members committed.
While the gym excels in creating a positive atmosphere and effective workouts, some members have experienced issues with the staff and customer service, particularly regarding cancellation policies. Despite these challenges, Orangetheory Fitness remains a popular choice for those seeking a comprehensive and enjoyable fitness experience.
Pros:
- Challenging and effective workouts
- Friendly and motivational coaches
- Clean and well-maintained facilities
- Engaging group environment
- Personalized coaching and modifications
- Class variety keeps workouts interesting
- Supportive and encouraging community
- High energy and motivating atmosphere
- Efficient use of workout time
- Visible and satisfying results
Cons:
- Issues with cancellation policies
- Inconsistent experiences with staff friendliness
- Booking desired class times can be difficult
Location / Contact
- Address: 11819 W Broad St, Henrico, VA 23233, United States
- Phone:+1 804-823-7530
- Website:orangetheory.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 70 reviews.
The address is: 11819 W Broad St, Henrico, VA 23233, United States .
The contact number is +1 804-823-7530
This service is listed under Gym .
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Diane Blantz
1 year ago
I love how OT has pulled the best of different workouts into an awesome concept with science to back it up. Love the energizing atmosphere created by the music and trainers!
Swathi K
1 year ago
Great workout sessions, Coach Sekia and Coach Heidi really helps you out on floor exercises. Friendly front desk staff.
Larry Katz
1 year ago
Great gym. I just did my fifth class and already I am seeing and feeling results. The classes are hard and fun at the same time.
sally ashburn
1 year ago
OTF Short Pump is my favorite workout place ever. Their coaches go above and beyond to ensure a safe and challenging workout everytime. The place is always spotlessly clean and updates to equipment take place regularly.
Kaela Bailey
1 year ago
Loved the workout, the studio is clean. However, for the price point I do not agree with the cancellation policies. It’s also nearly impossible to book classes at your desired time. Will also hassle you to join membership.
Arielle Becker
1 year ago
Before you workout at this location, check out the Newport News OTF to experience what you're actually paying for. I attended a class at the Short Pump location at 5:30 p.m. class on 11/24/2021.The coach, after telling us the workout once, literally left to hangout with the front desk workers multiple times. During the first half of the workout, the coach left 12 times. They chose a workout that was pretty much an on your own kinda thing. It was all on your own with no guidance or instruction. When it was time to lift weights, the coach left the gym multiple times and was texting the entire class. Being 100% honest, she was probably in the workout room as much as she was out. Everybody was doing the exercise in the floor room wrong and it was just super dangerous and not cool that she wasnt there. Literally all the paying customers by themselves without the coach trying to workout. You're paying for personal training here, which insinuates the coaches being in the room, instructing everyone throughout the workout, and making sure everybody is doing the workout right. I don't think she acknowledged a single person nor knew anybody there. That is why I honestly would not pay to go back there again. If you're trying to lose weight or find a work-out community, I wouldnt attend this location based off my previous experiences.
Lauren Winstead
1 year ago
Took my first class there a couple of months ago but just now getting to the review! I had a wonderful first time experience. The staff was very friendly and Knowledgeable. Plus I absolutely sweat my a** off! The workouts can be tailored to your level and I love that. If you are looking for a challenge and friends to do it with check out OTF short pump.
Elisha Seager
2 years ago
It is a great stress reliever. It helps me stay in shape mentally and physically.
Tiffany Murgatroyd
2 years ago
Have screenshots from 3 months ago of where I asked to be taken off automatic billing do to neck surgery...they jusg pulled out another outrageous amount. This is wrong!!!!!
Veronica van Harn
2 years ago
Pay very close attention to contract termination clause. I’ve been billed yet again for a place that I’ve not been able to use since OCTOBER 2020 due to injury. While I was in freeze the billed me but assured me I would be able to use that billing for when I came back. Wasn’t sure when this would be. Finally it was apparent in April I would not return yet I’m billed again when they know full well I cannot use the facility.