Orangetheory Fitness in Henrico, VA, offers dynamic and challenging group workouts led by engaging and supportive trainers. Located at The Corner at Short Pump, this gym provides a variety of classes that cater to different fitness levels, ensuring a personalized experience for all members. The studio features clean facilities, structured workout plans, and a motivating environment that keeps members committed.
While the gym excels in creating a positive atmosphere and effective workouts, some members have experienced issues with the staff and customer service, particularly regarding cancellation policies. Despite these challenges, Orangetheory Fitness remains a popular choice for those seeking a comprehensive and enjoyable fitness experience.
Pros:
- Challenging and effective workouts
- Friendly and motivational coaches
- Clean and well-maintained facilities
- Engaging group environment
- Personalized coaching and modifications
- Class variety keeps workouts interesting
- Supportive and encouraging community
- High energy and motivating atmosphere
- Efficient use of workout time
- Visible and satisfying results
Cons:
- Issues with cancellation policies
- Inconsistent experiences with staff friendliness
- Booking desired class times can be difficult
Location / Contact
- Address: 11819 W Broad St, Henrico, VA 23233, United States
- Phone:+1 804-823-7530
- Website:orangetheory.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 70 reviews.
The address is: 11819 W Broad St, Henrico, VA 23233, United States .
The contact number is +1 804-823-7530
This service is listed under Gym .
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Lizzie Clemm
3 years ago
I love OT I go everyday! I think for me the trainer and the class around me, all doing the same workout gives me the motivation and competitive edge I need to take my own personal workouts to the next level every time.Short Pump, VA gym is awesome! I recently moved to the area mid pandemic and once the gym opened up they easily got me set up with a new account to have them as my home gym. All trainers and employees quickly learned my name making me feel welcomed and comfortable right off the bat. I also enjoy the engagement of all the trainers at OT Short Pump! They are always handing me weights or showing me modifications to the work out in order to increase the intensity and helping me get stronger! Shows they really care!I have really appreciated OT Short Pump Staff and look forward to working out everyday!
Piyush Gidwani
4 years ago
Initially look good but technically is 27min of HIIT cardio & rest is aerobics. Be careful if you sign for there contract review termination clause carefully.
Minhajul Meje
4 years ago
While the workout is great and results are def. noticeable, be very careful when canceling and make sure you retain all copies. -edited post original post after speaking to a manager that handled my situation with much better service.
Kristen Iurillo
4 years ago
Beware! Great work out & great instructors but very disappointing experience when I tried to cancel my membership. After getting injured I froze my account for 60 days. I was still charged a reduced fee during the freeze. A month before the freeze was up, I went in to sign the papers to cancel my membership. But when the freeze was up I was charged the full monthly fee again. When I called to inquire, I was told that I had signed the papers two days after my billing cycle & therefore would be charged the full price for another month before being cancelled - “it’s just our policy”, even though it was not mentioned at the time I cancelled. Penny wise & pound foolish & very poor customer service. Poorly done OTF!
Jim Thompson
5 years ago
The staff was friendly and helpful, and the music and workout were great.
Lucy Lang
5 years ago
It is fun and I love the teachers! They push me to do more!
Rob Finnegan
5 years ago
Refusing to terminate my membership after my written request via email.
Claudia Thomas
5 years ago
The energy is just amazing. Best workout! No more boring gyms!
Bradford Cochrane
5 years ago
Best workout in town. Great workout no matter your fitness level. Awesome coaches, and the time flies!
Julie Rosson
5 years ago
The workouts are challenging, fast-paced and the staff is super friendly and accommodating! I always feel accomplished when I leave!