Orangetheory Fitness in Henrico, VA, offers dynamic and challenging group workouts led by engaging and supportive trainers. Located at The Corner at Short Pump, this gym provides a variety of classes that cater to different fitness levels, ensuring a personalized experience for all members. The studio features clean facilities, structured workout plans, and a motivating environment that keeps members committed.
While the gym excels in creating a positive atmosphere and effective workouts, some members have experienced issues with the staff and customer service, particularly regarding cancellation policies. Despite these challenges, Orangetheory Fitness remains a popular choice for those seeking a comprehensive and enjoyable fitness experience.
Pros:
- Challenging and effective workouts
- Friendly and motivational coaches
- Clean and well-maintained facilities
- Engaging group environment
- Personalized coaching and modifications
- Class variety keeps workouts interesting
- Supportive and encouraging community
- High energy and motivating atmosphere
- Efficient use of workout time
- Visible and satisfying results
Cons:
- Issues with cancellation policies
- Inconsistent experiences with staff friendliness
- Booking desired class times can be difficult
Location / Contact
- Address: 11819 W Broad St, Henrico, VA 23233, United States
- Phone:+1 804-823-7530
- Website:orangetheory.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 70 reviews.
The address is: 11819 W Broad St, Henrico, VA 23233, United States .
The contact number is +1 804-823-7530
This service is listed under Gym .
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ANtoaneta Borisova
2 years ago
They steal money from the members. I have send an email in writing that I want to cancel but they continue billing me. They are very unethical when it comes to signing up. They almost forced me to sign up or pay 28 dollars for a "free class" that I was suppose to get to try the services. You can cancel but they will continue to bill you.
Mel Byrd
2 years ago
Love the workouts. The environment is great. The coaches pushes you towards your goals. The staff gets you excited to be there.
Sting Reaper
2 years ago
Went over last week to inquire about enrollment and noticed that 6 members were hanging right outside the studio without masks.They were then directed into the studio by an employee who was wearing a mask. I abandoned my plans to work in such a risky environment - had heard they had improved their setup to promote social distancing - but realized that they are reckless by letting mask-less congregation outside their studio.
Morgan Rabalais
2 years ago
This studio and the staff are AMAZING in every way! I had an absolutely awful experience at another OTF studio, and Larkin the studio manager as well as every employee I spoke with regarding getting a transfer were so helpful and worked to make it happen. The former studio refused to aide in getting a transfer set up, and also misled me into having to pay for additional months after they claimed I did not fill out the correct paperwork, which was NOT true. The staff at the Short Pump studio worked tirelessly to initiate the transfer, and when the other studio didn't respond, Larkin sent the transfer request to the corporate OTF and we were finally able to make it happen! From the studio manager to the front desk staff to the trainers and the quality of workouts, this studio is GREAT! I would recommend to anyone looking for a great workout experience. Thank you so much Orange Theory Short Pump!!
Liz Guiler
2 years ago
Love the workouts! They are never boring. I feel the results with each rotation. The coaches are awesome and the music is lively and keeps you motivated. Recommend for any level of fitness you want to achieve.
Danielle Daniels
3 years ago
Really enjoyed the Sunday classes. Came to this location while I was in the area.
Scott Gore
3 years ago
We are members at the Midlothian location and occasionally we’ll go to the short pump location to see Hanna. She’s a fantastic personal trainer and we really miss her!
Jennifer Carter
3 years ago
Just love this place! The trainers are so encouraging and helpful. I never feel intimidated even though I'm not the fittest or the fastest. Would highly recommend
Lavender Corley
3 years ago
OTF is great! The staff is wonderful, it is clean, but the workout- AMAZING! It is so nice to go into a non judgmental environment and do YOUR best. The direct coaching in a group environment makes you feel like you are getting the one on one, but also not feeling like you are in it alone. Best thing is the great workout and amount of calories you burn all in less than an hour!! Great for people with busy lives!
Rajinderpal Singh
3 years ago
In a nutshell, I like everything about my Orange-theory Fitness Classes. It offers me an ideal and a very well-balanced work out plan that’s a great fit for me. The staff is highly professional with great attitude. Last but not least, the coaches are highly skilled professionals with amazing attitudes.