Planet Fitness in Roanoke, VA, offers a clean, welcoming environment with friendly staff. Their equipment is well-maintained, and many members appreciate the variety. Located at 3433 Orange Ave NE, this gym operates 24 hours on weekdays and has generous weekend hours. It's a great spot for both beginners and seasoned gym-goers, thanks to its no-judgment atmosphere and affordable memberships. Some issues with billing and equipment availability have been reported, but overall, the feedback is largely positive.
Members frequently highlight staff members like Breon, Cassi, and Maddie for their outstanding service. Despite a few complaints about shower maintenance and double billing, the facility's cleanliness and friendly environment make it a popular choice.
Pros:
- Very clean gym.
- Friendly and helpful staff.
- Open 24 hours on weekdays.
- Well-maintained equipment.
- Affordable memberships.
- Judgment-free atmosphere.
- Good variety of equipment.
- Complimentary trainers.
- Excellent customer service.
- Convenient location.
Cons:
- Some reports of billing issues.
- Occasional equipment shortages.
- Shower maintenance concerns.
Location / Contact
- Address: 3433 Orange Ave NE, Roanoke, VA 24012, United States
- Phone:+1 540-904-7400
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 3433 Orange Ave NE, Roanoke, VA 24012, United States .
The contact number is +1 540-904-7400
This service is listed under Gym .
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BJ Clark (SabberX)
1 year ago
Clean, efficient, and Staff is great and friendly, ready to greet you with a warm smile welcoming smile. A smile can always brighten your day like Hope's for me every morning! Would highly recommend if you are looking for a good balanced workout in a clean safe and fun environment!
Ryan Moore
1 year ago
The gym was super clean and well taken care of. The staff did a great job creating and maintaining a welcoming atmosphere. Hope was especially great by being helpful and informative giving information about switching home gyms while also keeping a friendly and welcoming smile.
AM
1 year ago
Very clean and relaxed atmosphere. Bathrooms are beautiful, equipment is great. Staff is very friendly & Maddie suggested, then helped me with the hydro massage bed and I fell in love with it. Overall a wonderful experience & can’t wait to try the tanning beds next.
daniel slusser
1 year ago
the gym is always super clean! when i first arrived i was very nervous but a very helpful employee named maddie was able to help me sign up for a membership and i try to go once a week. it’s always nice to see friendly faces and see the people there cleaning and always making sure we are comfortable.
Christie Jones
1 year ago
Madison at this location is amazing!! She is always smiling, super friendly, and helps with any need I have! When there is down time she is walking around cleaning equipment!! She is one of the best workers they have!! Each time I come in and I see her there I’m always extremely happy to see her! There is never a moment she isn’t working! She is the best!!
Brian Bailey
1 year ago
Since day 1 of making the choice to attend this location I have been very pleased with the team here. I would like to point out specifically Cassi who is apart of the management team there. She has really embodied great leadership skills and has gone above and beyond to make sure guests are happy and taken care of. I would also like to point out that this location is one of the cleaner locations in the valley.
Zach Moran
1 year ago
No gymtimidation!! I’m always a little nervous when I try a new gym, but I heard that planet fitness is more welcoming than your average fitness center. As soon as I walked in, I knew I was in a different place. You can immediately tell how clean and welcoming the area is. I was welcomed by Sydney at the front desk, who assisted me with getting started with my membership and even took the time to give me a tour and ensure I was comfortable before my first workout!! She really went above and beyond and made me feel like I belong. I’ve only been a few times, but I will continue this fitness journey here due to the great customer service, cleanliness, and welcoming environment.
John Perry
2 years ago
Typical planet fitness. However, the locker rooms could use some attention. The showers are cold, and the floor is always so dirty you'll have crumbs all over your feet after changing.
Richard Sirry
2 years ago
We have been going to this planet fitness since they have been open. The staff is always friendly there as well. The only issue I have is they have some people come in there and get on a machine and either will be txting or talking on their phones. It is a place to work out not to be doing that. And with there not being that many machines it takes away from other people wanting to workout. Other than that It is a good place to go always clean and they are doing a great job with the extra cleaning during all of this covid-19 mess. They would get 5 stars other than this.
Bobby Thomas
3 years ago
If you want a place to go in work out, shower then go on your way, this is the place for you. There's no aerobic classes (thank goodness) but there's an abundance of equipment for cardiovascular training, free weights and circuit training. At $10 a month, anyone who's serious can get fit. They have trainers that help you at no extra charge.