Planet Fitness in Roanoke, VA, offers a clean, welcoming environment with friendly staff. Their equipment is well-maintained, and many members appreciate the variety. Located at 3433 Orange Ave NE, this gym operates 24 hours on weekdays and has generous weekend hours. It's a great spot for both beginners and seasoned gym-goers, thanks to its no-judgment atmosphere and affordable memberships. Some issues with billing and equipment availability have been reported, but overall, the feedback is largely positive.
Members frequently highlight staff members like Breon, Cassi, and Maddie for their outstanding service. Despite a few complaints about shower maintenance and double billing, the facility's cleanliness and friendly environment make it a popular choice.
Pros:
- Very clean gym.
- Friendly and helpful staff.
- Open 24 hours on weekdays.
- Well-maintained equipment.
- Affordable memberships.
- Judgment-free atmosphere.
- Good variety of equipment.
- Complimentary trainers.
- Excellent customer service.
- Convenient location.
Cons:
- Some reports of billing issues.
- Occasional equipment shortages.
- Shower maintenance concerns.
Location / Contact
- Address: 3433 Orange Ave NE, Roanoke, VA 24012, United States
- Phone:+1 540-904-7400
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 3433 Orange Ave NE, Roanoke, VA 24012, United States .
The contact number is +1 540-904-7400
This service is listed under Gym .
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Abby Crowderr
1 year ago
Maddie was extremely helpful with with all the questions I was asking. She made me feel welcome and like I was in a judgement free zone!
Matthew Box
1 year ago
A worker grabbed the machine I was using in mid motion. It reaggravated an old injury. I didn't realize I had made some noise adjusting the seat. I had alot on my mind and headphones in. I go Monday to the VA hospital in Salem to see if I have cancer in my esophagus. I was not mentally good. I could have potentially been seriously hurt due to a past injury on my shoulder. If the person got my attention in a safer way I would not be posting. Please be thoughtful of the mental state someone is in and not put them in a situation where they could suffer injury. Luckily I think it will be ok by tomorrow, I'm resting it. Exercise is all I have to get healthier and fight what ever is wrong with my throat. I'm worried.
Chamairat Compton
1 year ago
Enjoy my workout and all massages
Angela Shockley
1 year ago
There is no one to help you when there's a problem because Planet Fitness takes out double payments and then denies it even when you show them your bank statement that they did because it doesn't show on their computer. And when you call the number to Planet Fitness they tell you you have to speak with the people at the location because they couldn't help you.
Chad Fidler
1 year ago
The staff are always extremely friendly and helpful. Especially Hope! I also appreciate that the equipment and surrounding areas are always very clean.
Julie Cruise
1 year ago
OMG!….Madison is the friendliest staff member I’ve ever came into contact with, all of the information she gave me about joining this planet fitness was clear and easy to understand and I’m so glad I got the pleasure of meeting a wonderful staff member that goes above and beyond to make sure her job is done right and her guests are happy.
Laken Schroeder
1 year ago
Go in daily after work and am always greatly greeted by the staff; especially Maddie. This is by far one of the cleanest/nicer planet fitness’ in my opinion and am so glad I chose to get a membership here.
Skeet Collins
1 year ago
This place is great it’s really clean and an awesome atmosphere. The team there is amazing but there is this one employee there name Cassie that makes it happen I always see her cleaning and she is always welcoming and nice.
JAMES ARNOLD
1 year ago
What a scam. They make it as difficult as possible to cancel a membership. You can't do it online even though they only accept online payments. You can't do it at another location although they constantly tout their multlocation benefits. Then of course when you do go into the original location you signed up with, they hit you with a "buy out" fee. What happened to the 19.95 a month "no commitment" membership? Same scam as gyms have been since the 80's. I thought they were different and had changed.... Lesson learned - a leopard never changes it's spots.
Autumn Awesome
1 year ago
Clean, colorful and friendly af. Non judgmental, parking lot is usually pretty busy. Security in lot at night. I dig it. 😎Update, staying pretty Poppin every time I swing by. I try to even go to other PFs just to see if it's just as busy. They all stay clean.High five.