Planet Fitness in Shelby Township, MI, offers a straightforward and welcoming environment for gym-goers of all types. The staff, known for their friendliness and professionalism, maintains a clean facility with a variety of modern equipment. The gym operates 24/7 on most days, providing ample time for everyone to get a workout in, regardless of their schedule. The reasonable pricing and additional perks for Black Card members, such as hydro massages and tanning beds, make it an appealing option. However, some customers have reported issues with customer service and equipment availability, particularly for more serious weightlifting needs.
Though generally well-received, a few concerns have been noted about the inconsistent enforcement of closing times and occasional staff unfriendliness. While most reviews highlight cleanliness and the positive attitude of the staff, some members have experienced billing issues and difficulties with refunds. Despite these drawbacks, the overall consensus is that Planet Fitness provides a good value for a local gym.
Pros:
- Clean and modern facility
- Friendly and helpful staff
- Reasonable pricing
- 24/7 operation on most days
- Variety of equipment
- Good amenities for Black Card members
- Easy enrollment process
- Less crowded
- Good temperature and ambiance
- Free pizza and bagel days
Cons:
- Occasional issues with customer service
- Limited equipment for serious weightlifters
- Inconsistent closing time enforcement
Location / Contact
- Address: 2020 Auburn Rd, Shelby Twp, MI 48317, United States
- Phone:+1 586-803-3766
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 2020 Auburn Rd, Shelby Twp, MI 48317, United States .
The contact number is +1 586-803-3766
This service is listed under Gym .
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Devops Engineer
2 years ago
Not much equipments like the other PF centers. Ambience is good and the place is tidy to workout.
Justin Galuszka
2 years ago
This place was amazingly high tech and very big. I was very impressed. Very clean and spacious
Rafi Saadallah
2 years ago
The staff r always nice at this place . I just wish they go back to 24/7 instead of the 7am opening on weekends
Arman Garfield
2 years ago
Great staff, ask for Alexis she is wonderful... Very accommodating, I stopped in for Hydro massage and it was awesome!
Ali Shah
2 years ago
Crowd meter in the PF app is very accurate unlike the surrounding PF locations. Will most likely be coming here instead of my regular gym
John
2 years ago
Place is literally cleaner than almost every hospital I've been in. Seriously no joking, not a spec of dust, loose hair or drop of sweat to be found.
Harshal Shah
2 years ago
Editing my review as I had stopped going to Gym after pandemic and they deducted yearly fees from my account in October which was supposed to be done in May. Since it didn't get deducted in May , I assumed it won't be charged until I come in but I was still charged in Oct out of nowhere and when I asked for refund they won't do that. Not good customer service.
Ahsin Shabbir
2 years ago
Really nice place good for hobby lifting not for serious bodybuilding... No squat racks just smith machines. Perfect for average person.
Brianna Beyer
2 years ago
Extremely clean throughout the entire facility! Spray bottles & paper towels full, trash cans empty. Every other machine taped off for social distancing. Staff is always super friendly!
M
2 years ago
Before the pandemic, my entire family really enjoyed this gym. Super clean, great equipment and friendly staff. We temporarily cancelled our memberships because of the closures. We were super excited (after much discussion) to return to our newest favorite spot.Today we stopped in to ask about renewing our membership. As usual, the staff member at the front desk (wearing a yellow jacket) was extremely friendly and helpful. However, as our conversation progressed another staff member inserted herself into the conversation by rudely interrupting to tell me to pull my mask up over my nose. Instantly, I was extremely offended and completely put-off by her harsh tone. I was not even speaking to her. Further, she was standing behind a piece of plexiglass and was wearing a mask. I am unsure how she thought that I could possibly infect her given that circumstance. She continued her deluge by telling me that to work out in THAT location, we would all be expected to be wearing a mask at ALL times...including during exercise. Wearing a mask during strenuous exercise does not sound like a reasonable, safe or healthy expectation.Initially, we were considering rejoining. However, going to the gym is supposed to be enjoyable and relaxing. I quickly ascertained through the brashness and lack of empathy shown in the coarse response of the staff member that returning to this Planet Fitness would definitely be the furthest from an enjoyable experience. Unfortunately, unless the policy loosens we will not return.You can't call your gym a 'No judgement zone' when you clearly judge me for not wanting to wearing a mask when doing strenuous exercise. I guess you want me, an over 50 woman classified as obese, to collapse in your gym...what are your resuscitation rules? Hmmm