Planet Fitness in Shelby Township, MI, offers a straightforward and welcoming environment for gym-goers of all types. The staff, known for their friendliness and professionalism, maintains a clean facility with a variety of modern equipment. The gym operates 24/7 on most days, providing ample time for everyone to get a workout in, regardless of their schedule. The reasonable pricing and additional perks for Black Card members, such as hydro massages and tanning beds, make it an appealing option. However, some customers have reported issues with customer service and equipment availability, particularly for more serious weightlifting needs.
Though generally well-received, a few concerns have been noted about the inconsistent enforcement of closing times and occasional staff unfriendliness. While most reviews highlight cleanliness and the positive attitude of the staff, some members have experienced billing issues and difficulties with refunds. Despite these drawbacks, the overall consensus is that Planet Fitness provides a good value for a local gym.
Pros:
- Clean and modern facility
- Friendly and helpful staff
- Reasonable pricing
- 24/7 operation on most days
- Variety of equipment
- Good amenities for Black Card members
- Easy enrollment process
- Less crowded
- Good temperature and ambiance
- Free pizza and bagel days
Cons:
- Occasional issues with customer service
- Limited equipment for serious weightlifters
- Inconsistent closing time enforcement
Location / Contact
- Address: 2020 Auburn Rd, Shelby Twp, MI 48317, United States
- Phone:+1 586-803-3766
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 2020 Auburn Rd, Shelby Twp, MI 48317, United States .
The contact number is +1 586-803-3766
This service is listed under Gym .
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Paul Vincil
2 years ago
I go to about 4 PF locations near here and this one is my favorite. Ample amounts of machines even during the pandemic distancing. The staff are always actively cleaning every time ive been in here. Great place to work out. Glad they are open again.
Renee'
2 years ago
I canceled my membership on 8/23/2021 via phone spoke with Ashley. Gym charged my account on 10/01 for $39.00. PF employee did not send me the official cancellation email; Quin informed me that she'll cancel my account today to avoid future billings. Unacceptable! I canceled it on 8/23 and have my phone record. Quin told me I could speak with their GM, but that essentially, she'll let me know the same thing that I will not receive a refund for the $39 they deducted on 10/01. Their employee did not do her job, not my problem!! I asked for the number to corporate; SURPRISE they are an independent gym, go elsewhere!!
Noelle McMahon
2 years ago
This is the friendliest planet fitness ive ever been to. I was scared going in for the first time in so long and the staff totally wiped that away. Super clean too. You can find at least 2 staff members deep cleaning every machine someone touches even if the person wiped it down themselves.
Kristy Deeds
2 years ago
Love this location. Never busy, extremely clean. Black card spa is PRICE. LESS! I'd pay the $20/mo just for this area. It's a life saver. Tans, Red light therapy, massages? I can't say enough. Machines are distanced, sanitized sprays everywhere. People are VERY conscious of cleaning machines down.
Deanne V
3 years ago
Always clean
Steven Werner
3 years ago
Clean gym great people
Sadie Quagliotto
3 years ago
Always so clean
john fawcett
3 years ago
Good food great service!
Mike Piet
3 years ago
Best gym and people there is
Chrissy Rivard
3 years ago
Very clean, nice staff, great equipment