The Northwest Family YMCA in Rochester, NY, offers a wide range of activities and programs for individuals and families. The facility is well-kept, with clean equipment and friendly staff, creating a welcoming atmosphere. Many members find the staff extremely helpful and the environment inviting, especially for children. The two pools, including one for kids, are a highlight, along with an excellent child watch service and a variety of fitness classes. However, there are some concerns about the high membership fees and occasional issues with customer service.
The YMCA's hours might not be convenient for all, particularly on weekends when it closes early. Additionally, there have been reported issues with parking lot security and maintenance of gym equipment. Nonetheless, for those seeking a family-friendly facility with diverse programming, the Northwest Family YMCA remains a solid option.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facility
- Good variety of programs and activities
- Two pools, including one for children
- Great child watch area and staff
- Friendly atmosphere
- Reasonable family plan membership fees
- Well-equipped gym
- Bright and spacious locker rooms
- Vigilant lifeguards
Cons:
- High membership fees
- Early closing hours on weekends
- Inconsistent customer service
Location / Contact
- Address: 730 Long Pond Rd, Rochester, NY 14612, United States
- Phone:+1 585-227-3900
- Website:rochesterymca.org
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 730 Long Pond Rd, Rochester, NY 14612, United States .
The contact number is +1 585-227-3900
This service is listed under Youth Organization .
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Elite Sports Cards Inc.
1 year ago
Wear a mask while u run up and down the court playing basketball? Wear a mask while running on the treadmill? I don’t mind wearing it in the lobby or when lifting but cmon.This place claims to be about health but that can’t be healthy it’s actually bizarre.
Kathleen Glogowski
1 year ago
A great place to relaxed and the pools are clean and live guards are vigilant all the time for both children and adults.
Matthew
1 year ago
Staff approaches it very rudely when it's time to go for them to close for cleaning they made an announce at 12:45 saying they close at one so I stayed then a rude lady came in basketball gym and told me it closed an hour ago so I guess the weight room closes at 1 but the basketball gym cant stay open til 1??? THAT MAKES TOTAL SENSE!!!!
Vanessa
1 year ago
God forbid you set up direct deposit on the first day you pay membership fee and they mess up for whatever reason and don’t set up direct deposit. Fine. I paid it manually the second month told to set up I guess they didn’t.. 3rd month we were on vacation been assuming its coming out of the bank but nope. Not one letter, not one call, not one email or text from them they just sent the credit straight to collections… ridiculous! You guys cant even call someone!!? My voicemail is always cleared out could have left a message a email literally anything.. you had both of our phone #s and everything. I even checked my account while on vacation and it said it was active and nothing was owed! Crazy!
*Julie Marie* (Jewel)
1 year ago
Ok I'm happy with all of the fun things that the ymca offers. But I recently wanted to bring a child with me. She's not mine (step child) but she belongs to my family. They wanted proof. . On a Saturday. Then denied access. Because I don't carry proof with me. I get it were suppose to do all that and i could have on Monday. how ever the way the lady at the desk behaved was upsetting liShe screamed my name. Then behaves as it's I've broken some cardinal sin. And then it went south from there. Look I'm a member. I don't pay the money I pay to be treated so poorly. Surely there's exceptions to every rule. I mean what harm would a 9 year cause. That's not cool.
IJY
2 years ago
Thank you 😊
Eric Miller
2 years ago
Thank you Eric 😊
betty wilmarth
2 years ago
Love the y, they have everything you need
Pat Young
2 years ago
1st gentle yoga class with my friend Sue. Great class!
erika jobe
2 years ago
Fantastic place with a phenomenal child watch!