The Northwest Family YMCA in Rochester, NY, offers a wide range of activities and programs for individuals and families. The facility is well-kept, with clean equipment and friendly staff, creating a welcoming atmosphere. Many members find the staff extremely helpful and the environment inviting, especially for children. The two pools, including one for kids, are a highlight, along with an excellent child watch service and a variety of fitness classes. However, there are some concerns about the high membership fees and occasional issues with customer service.
The YMCA's hours might not be convenient for all, particularly on weekends when it closes early. Additionally, there have been reported issues with parking lot security and maintenance of gym equipment. Nonetheless, for those seeking a family-friendly facility with diverse programming, the Northwest Family YMCA remains a solid option.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facility
- Good variety of programs and activities
- Two pools, including one for children
- Great child watch area and staff
- Friendly atmosphere
- Reasonable family plan membership fees
- Well-equipped gym
- Bright and spacious locker rooms
- Vigilant lifeguards
Cons:
- High membership fees
- Early closing hours on weekends
- Inconsistent customer service
Location / Contact
- Address: 730 Long Pond Rd, Rochester, NY 14612, United States
- Phone:+1 585-227-3900
- Website:rochesterymca.org
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 730 Long Pond Rd, Rochester, NY 14612, United States .
The contact number is +1 585-227-3900
This service is listed under Youth Organization .
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Douglas Hall
2 years ago
Friendly staff, clean facilities and ample equipment to get my workout in.
Zuheeb Zakria
2 years ago
It’s a good place, it can be better if they can change the timing to 9 or 10 for closing.
Paul Schmidt
2 years ago
I think water walking should be offered every day between 4 pm &5pm
Reno
2 years ago
Would like to see the normal business hours offered on the weekends. Availability till 1pm is not convenient for most members.
Adrianna Hendrix
2 years ago
A lot of great memories! My kids loved preschool at the YMCA. The staff were awesome!!
Laura Baker
2 years ago
Its awesome We joined over a couple months ago and my husband and i both got sick and we have stayed away until we got better Yahoo NEW YEAR FEELING GREAT SO WE CAN START AGAIN YEAH!!!!
Series 91 Sports Cards
3 years ago
Thank you!
Braden Potter
4 years ago
Thank you Braden!
Kaitlyn Coirazza
4 years ago
We come here for swim lessons with my daughter! Her instructor has been great, and it's so nice that we can get in the pool an hour early for free swim before her lesson.
Oxana Slobozian
4 years ago
I just came from this location, my impresions are just awfull.I has treated very bad, the front desk person dosen’t know nothing, all she does she’s looking in a paper. I went there to ask couple questions and I came back with no answer.They were helping few customers in the same time. I used to work fron desk and I was never disrespectfull. Administration, please do something with this.So, there was a girl, probably she’s training, but another older lady was rude, she asked me: “Who told you , you can come over?! “I went there to know the prieces, to have a tour and to apply for family membersheep.And she told me I can’t have a tour , I can’t apply for this, I can’t do that.I was there, I payd both directions for a cab, and I came with a paper with prices that I saw allready on website.Whell I can say that I am dissapointed.Thanks , and I will tell to all my friend what happend.