Gold's Gym Pflugerville

Last visit it seems they’ve returned to way too loud music. 95% of your patrons are wearing headphones. They don’t want to hear your music. When you make it loud they have to listen to their headphones at levels that cause hearing damage. By not respecting your customers wishes you’re intentionally making an environment that people do not want to be in and are attempting to shield themselves from.Additionally as I’ve had been visiting this for the past year and a half I’ve found they have more excuses than solutions for maintenance issues. Sure, COVID made it hard to get parts. But having a machine down for >6 months is unacceptable. Buy a new machine and put the old one in service / storage. We pay our whole dues every 30 days, you should continue to provide the whole gym value we signed up for.

I was a member of Golds Gym for years and had a good experience at the facility itself until I had to cancel my membership due to relocation to another city. Upon canceling my membership, my account was continously billed monthly for over a year and I was not under any contractual agreement to warrant the continued billing. When I called to discuss the over billing Iwith management I was treated very poorly and was told there was a misstep when I previously canceled my membership. Golds management then requested that I drive 3 hours to the Pflugerville location to cancel my membership again in person. After disclosing that this was not possible I was then given an email option which I accepted and did immediately. 24 hours upon sending my email, I received a confirmation that my request for cancelation had been recieved and that I would continue to be billed for the following month versus being reimbursed for the previous 14 months of over billing. I was simply told that there was nothing they would do or could do which is very hard to believe. As a Vice President of a publicly traded company, I have never treated a customer this way nor an employee or team member. The business practices of how Golds Gym treats members needs to be reevaluated and go from a business model of catering to your customer versus stealing from them. Golds Gym is very quick to sign you up with a smile and collect their fees from you but whenever you cancel your membership you will be met with the complete opposite response and they will find every way possible to continue to bill you under the false pretenses that their is nothing they can do. Truly sad

TERRIBLE!!!3rd time I tried to do bodypump Monday 4:45pm and instructor didn't show up always the same besides I wish fym add bodycombat tuesdays and Thursdays in the mornings

My husband & I have been members at this gym for over 5 years. I’ve been very frustrated and disappointed with the management and staff communication at this gym. We’ve had reoccurring problems with our membership and billing, all of which have led to us getting a letter from claims. We have never missed a payment for our memberships and every time I have spoken to the general manager, a manger or even a front desk member about this issue I’ve been reassured that everything is good on Golds Gym end and that we do not have an outstanding balance.It’s hard to even get ahold of someone who can actually help resolve the issue (this issue has been on and off for over 3+ years with us). We are regular members and not once has a member said anything to us when we check in at the front to let us know if there is an issue with our membership.Needless to say, dissatisfied is just one word I will use to describe the management at this gym. Will be looking for another gym to utilize in the near future since clearly Golds Gym just wants to take your money.

It was a really nice place to work out. Clean facility & the staff members are extremely friendly.

Still dislike this gym tried giving them a chance months later . No one is friendly at this location .they never acknowledge you . Always talking to each other when they could be building relationships with customers .equipment is always down for months or removed. leg machines non existent more generated towards arms . Wish there was a golds gym closer to me . Just my opinion.

Gym is in great location and most of staff are very nice. My biggest issue is every time something breaks, instead of fixing the equipment it is just removed from the floor. For example, the middle of the year there was 6 exercise bikes. 3 broke and never repaired and put back so now just 3. If cannot get parts, then need to invest in purchasing new bikes as this hurts the customer experience.05/22/23 - again bikes are an issue. 3 stationary bikes and two broken and been multiple weeks even after bringing it up to management and then saying they are all over getting fixed. What we pay for fees we should have access to multiple stationary bikes as very disruptive when go to the gym to ride the bike and someone on it and can’t ride. There needs to be a quicker turnaround to get equipment fixed more timely.

I'm disappointed with the overcrowding at the gym during weekdays (Monday to Thursday) where nearly 90% of the floor space is consistently occupied. It's frustrating to see prices increase for classes when that's optional at most other gyms. Especially when essential services like daycare are still not provided for. And if a worker brings his bleach mop bucket right by my head while I'm lifting again, imma cuss him out. I got dizzy while lifting heavy weight.

I have been a member of this for almost 2 years. It is a very nice gym. The only thing I have a problem with is that there are just 3 Stair Masters and sometimes one is broken. I have to wait for someone to finish their workout. 🤦‍♀️while there are so many more ladder climbers that no one uses. Could you maybe add a few more Stair Masters to this location instead?

Class offerings are much more limited, and while it's still one of the cleanest Gold's around, maintenance is lacking. Frequently used machines won't break if they are regularly serviced.Would be nice to have the pool open again.