Crunch Fitness - San Mateo

Clean and versatile

We signed up about a month ago and it’s been good so far. The gym I feel is clean, I was see the cleaning staff making rounds and making sure things are sanitized. The Zumba classes are fun and a great way to burn calories. We did have a security incident unfortunately, where my partner’s belongings got stolen from the locker room. One of the staff members found the bag and immediately contacted my partner. They called right when it was closing time, but they were willing to wait for him to retrieve the bag. So I felt they really do go above and beyond to help gym members. Thank you.

It wasn't supposed to be my go to gym -- but somehow I absolutely love going there ! It's clean, it's large, great employees !! The only suggestion I have is - get more kettlebells please! I don't think there is enough range...

Came here for 2years, it’s always been Clean and well kept. Now it’s IMPOSSIBLE to get a squat rack (I’ve done entire workouts waiting for a squat rack to open up).If you value training legs / back def not worth the “signature” membership fees

Edit: This franchise is a bunch of thieves. Had to cancel my membership due to relocation. Seemed like an easy and clear process and asked ahead of time what fees I would be charged. Keep being incorrectly charged and getting no answers from management. RidiculousHonest review as someone who's been going here for a few months:Pros:- The gym is super clean- The staff is very friendly- Well conditioned, even on the hottest days you won't feel the outdoor heat- Lots of sanitizer and cleaning wipes- People are pretty good at re-racking their weights, not too many offenders- The extra classes are great, and don't cost anything.- Lots of free parking available, both outside and in the shadeCons:- There's only 3 deadlift racks and one squat rack, which are almost always occupied. People can spend a little too long on the deadlift racks, and practically all these racks are always occupied, even at non-busy hours- The layout is really cramped, especially in the free weight area- This location is almost always relatively busy, only good times are weekends or before 12 on weekdaysMy advice would be to please get rid of some of the cardio machines/treadmills or other machines that no one uses. Get more squat racks. There's an entire lower floor with so much potential for space to be used. But I understand this is a commercial gym and that this is an intentional strategy for them to make more money with, despite the fact that you can see most people at the gym these days are using weights.

Had a massive issue with the canceling of one of my memberships - instead they just added an additional membership to the account. I now owe Crunch $1,000's of dollars. Always out of towels, and the warm water is spotty. Staff is super nice though!

They never followed up with me after I cancelled my membership (due to a move) which is quite frustrating. I emailed the Operations Manager multiple times. Due to a lack of response, promises that had been made were not at all kept. Could you please respond?Gym was nice when I was there, so there's that.

My personal trainer disappeared when they know we might not sign up for more, while we still have sessions left unused

It was pretty nice and very clean, but the lighting upstairs and the music was making me sleepy tho 😎 thanks anyway, since we are not from that gym... …

Clean, good ambience, courteous and professional staff!