Life Time

LifeTime at Sandy Springs is simply a resort at your reach. The staff are super friendly. The instructors are amazing. Classes are organized and not crowded.

I’ve been an on and off again member for about 3 years. & I can honestly say that this club is top tier. They have so many opportunities for almost each stage of life and you can tell that the staff that work there are very intentional as well as present. If I could rate this club more than five stars, count me in!

! I scheduled a tour for 1/9/2022 at 2PM. I arrived at 2:00 and was told to wait 10 minutes. We waited 30 minutes and then the employee who was supposed to give us a tour said to go walk around on our own. We found that odd as we specifically inquired about classes and specific machinery. She said she would come and visit us. After taking a lap around the building we went downstairs to find her and she was sitting down chatting with a coworker at the front reception. This is such a horrible and unfortunate experience as I was looking forward to joining and learning about the gym. To be brushed off and ignored and wasting our time I would hope is not the way you wish to have your customers feel. I hope the manager can address this and someone else doesn’t come and have their time wasted.

Hit the weights Playing my "Journey's greatest hits ", then the hot tub...! l love it here ,well worth the $$$$..the staff here is amazing....

I’ve been a member at this location for over 6 years and I never had such a poor and embarrassing experience as me and my family had today with the frond desk personnel (older blonde lady with zero customer service skills.)I invited two guests to join us for a fun day at the pool and at the same time experience the facility so they can potentially become members as well.After approaching the lady at the front desk and asked about our guest passes, She said that they don’t allow guests on the weekends. From some reason, this club have been changing their policies in regards to guest passes every other week (this is a new policy for members with seniority.)At this point, I asked very politely, to speak to a supervisor/manager and see what can be done.After a few minutes, my guests have arrived and I asked the same lady agin, very politely, if she had a chance to call the manager, instead, completely out of the blue she waved her little walkie-talkie in front of my face claiming that she called SECURITY for absolutely no apparent reason!!!It’s hard for me to describe how embarrassed me, my family and my guests felt at that moment especially in front of other people!!! As if like we did something wrong by asking a few questions in a very calm and normal manner.I have no reasonable explanation other than PROFILING!!! One would expect much much better from such a big Corporation like lifetime.Needless to say, my guests would never consider to become members at this club after this experience and I’m seriously considering to cancel my own.Sadly, I would highly recommend to take your business somewhere else.

I love this gym! It's a perfect fit for me and my family. The classes are great and my personal trainer, Javone, is Awesome! He is very knowledgeable, thorough, and committed to helping you get your results. I highly recommend hiring him as a trainer! 😊 …

I have been a member for almost 10 years and I have never had any issues or certain predicaments. Customer service has always been great, people have treated me with kindness and respect including front desk employees, well up until now! I know people come and go but lately the front desk employees customer service has been below mediocre, I have no desire to see unwelcoming, bitter or disrespectful staff. I pay my monthly bill, I’m not there for free! I would give it 5 stars because there are still some people who are kind and helpful but that’s not accurate and I am beyond generous here!!! Please hire people who really love their job and are passionate about life in general. It is super disappointing!!!

I canceled my membership in December 2021. I have been calling once a month since December to confirm this cancellation and speak with a manager. Each time I call my manager is not available and I am told someone will call me right back. I have been charged $240 for three consecutive months after I canceled. Absolutely terrible customer service.Quick update: Its now May 9th. I have called twice more, promised that my account would be cancelled, and guess what. Charged another $240 in May. The level of incompetence is truly amazing.

I’ve been at this gym for years. I put my membership on hold towards the end of my pregnancy. While I’ve been away, ownership changed and the staff as well. I’ve never had any issues with previous staff and management. However, now I am trying to sign back up. This lady named Janay has the worse attitude with me, I have never been treated so rudely. Please invest in quality customer service as this is supposed to be a quality gym

Update: Besides that initial unfortunate mishap and now spending my first couple weeks here as a new member, I've very much enjoyed being a member. The trainers, the amenities, childcare center, the classes...appreciating and enjoying all of it. I would recommend a membership here. Only bad thing is they're losing quite a bit of staff to the new Buckhead location. :/ Hoping new staff are at the level of experience and customer service as the people here now!Welp, I've just signed up to be a member today. Left excited about it, but I've been trying to get in touch with the Member Concierge and have left two voicemails because I cannot access my account on the app. I've called the front desk numerous times, held once for almost 10 minutes, and now can't get ahold of anyone. I'm trying to register for the parents night out event tomorrow night and am trying to coordinate with my childcare, but this inability to reach this facility has me second-guessing being a member now. Not a great first impression.