Planet Fitness in Rotterdam, NY provides a spacious, well-maintained workout environment. With two floors of equipment and recent renovations, the gym boasts cleanliness and a welcoming atmosphere. The friendly staff and the variety of machines make it a suitable choice for both casual and serious gym-goers. The facility offers amenities like massage chairs and maintains a no-judgment policy, enhancing the overall workout experience. However, issues with customer service and membership cancellation processes have been noted, which could be a drawback for some members.
Operating 24 hours during weekdays and with specific timings over the weekend, this gym remains a convenient option for most schedules. Despite some equipment quirks and occasional overcrowding, Planet Fitness offers a value-for-money proposition with its low-cost membership options and accessible location.
Pros:
- Open 24 hours on weekdays.
- Clean and well-maintained facilities.
- Friendly and helpful staff.
- Spacious with a variety of equipment.
- Recent renovations and new equipment.
- Affordable membership options.
- No-judgment policy.
- Massage chairs and Hydro massage available.
- Convenient location with ample parking.
Cons:
- Membership cancellation process can be difficult.
- Some equipment can be outdated or malfunctioning.
- Overcrowding during peak hours.
Location / Contact
- Address: 1116 Altamont Ave, Rotterdam, NY 12303, United States
- Phone:+1 518-355-0023
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 1116 Altamont Ave, Rotterdam, NY 12303, United States .
The contact number is +1 518-355-0023
This service is listed under Gym .
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Lisa Sindoni
3 years ago
Gym is always clean with plenty of sanitizer and paper towels. I go early morning and never have any issues using equipment. It can get crowded in the free weight area and it could help to expand to have more room to spread out.
Ann DeVost
3 years ago
I made a personal decision not to return to the gym after the re-opening because of COVID but continued to pay out my contract. Today I had the annual membership fee hit my account. I contacted the manager asking for a refund on my membership fee since I was no longer under contract and would not be renewing my membership. The manager refused to refund my fees under any circumstances and would only cancel my membership if I "snail mailed" a letter or stopped by the gym with a cancellation letter.I think that during this time when there are capacity limitations, a requirement to wear a mask while exercising or fear of exposure while working out there should be a little more understanding and flexibility. I'm truly disappointed at the greed of keeping fees for something I was no longer contractually obligated to pay during a pandemic and a personal choice to not use a public facility.
Joshua Chandler
3 years ago
Friendly staff and clean. Overall great workout environment. However, Some of treadmills designated safe by social distancing standards have been inoperational for a couple of weeks now. I've forgotten to alert the staff in person so I cannot fault them but I'm surprised no one else has either.
Ckailea k
3 years ago
Most days it's just so busy... I rarely am able to find a bench for bench press that is free/ a squatting machine. I think that the place is just too small for how many people visit the gym. I enjoy that it's 10 a month though. Just try to go when it's not so busy
Seth Dowling
3 years ago
The place was clean and the people friendly.It's a bit of a smaller space, so things are real close together, making it hard to space out. I was there when it was slow and things were fine, but I can imagine it gets quite packed during busy times.I found their plates kind of odd. They have no handles, just lips on the edge of the plate for you to grab. This is going to be anoying for someone without a strong grip. Plus they have no inner metal ring, making them a pain to slip on and off the bar because they stick. These are not special "Planet Fitness plates" either. I've been to several locations and I've never seen them before.Other than that, it's exactly what you expect from Planet Fitness.
Aj Til
4 years ago
The gym needs more bench press and squat racks. The racks are not free weight, its assisted lifting which makes no sense.
Andrea Gonyeau Rodriguez
4 years ago
They have everything you’d need, staff is friendly, cheap membership, caters to younger clientele though. And it can get crowded. For younger people it’s a quality gym.
Melanie Frye
4 years ago
Not sure how I feel about this company. I called and got questions answered and when I went in it was not what I was told. I guess the next couple of months will let me know if they can be true to their word.
Richard B
4 years ago
I went for a core class with rhe new trainer Dante. Dante was awesome really knowledgeable and motivated me to stay on track and i hate core days !! Kudos to him and the staff at rotterdam planet fitness. Most definitely highly recommended. Plus he practices what he preaches 🙂 …
Janet Gray
4 years ago
Been a member of this gym for many years. Staff are friendly the locker rooms are clean , and you can just go in and do your routine and leave. I would usually go between 9:00 a.m. and 11 and I was able to get on all of the equipment.